Search (2 results, page 1 of 1)

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Abstract

Purpose - This paper aims to examine our current knowledge of how searchers perceive and react to the possibility of missing potentially important information whilst searching the web is limited. The study reported here seeks to investigate such perceptions and reactions, and to explore the extent to which Simon's "bounded rationality" theory is useful in illuminating these issues. Design/methodology/approach - Totally 37 academic staff, research staff and research students in three university departments were interviewed about their web searching. The open-ended, semi-structured interviews were inductively analysed. Emergence of the concept of "good enough" searching prompted a further analysis to explore the extent to which the data could be interpreted in terms of Simon's concepts of "bounded rationality" and "satisficing". Findings - The results indicate that the risk of missing potentially important information was a matter of concern to the interviewees. Their estimations of the likely extent and importance of missed information affected decisions by individuals as to when to stop searching - decisions based on very different criteria, which map well onto Simon's concepts. On the basis of the interview data, the authors propose tentative categorizations of perceptions of the risk of missing information including "inconsequential" "tolerable" "damaging" and "disastrous" and search strategies including "perfunctory" "minimalist" "nervous" and "extensive". It is concluded that there is at least a prima facie case for bounded rationality and satisficing being considered as potentially useful concepts in our quest better to understand aspects of human information behaviour. Research limitations/implications - Although the findings are based on a relatively small sample and an exploratory qualitative analysis, it is argued that the study raises a number of interesting questions, and has implications for both the development of theory and practice in the areas of web searching and information literacy. Originality/value - The paper focuses on an aspect of web searching which has not to date been well explored. Whilst research has done much to illuminate searchers' perceptions of what they find on the web, we know relatively little of their perceptions of, and reactions to information that they fail to find. The study reported here provides some tentative models, based on empirical evidence, of these phenomena.

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Abstract

Purpose - This paper reports the findings of a study designed to explore web searchers' perceptions of the causes of their search failure and success. In particular, it seeks to discover the extent to which the constructs locus of control and attribution theory might provide useful frameworks for understanding searchers' perceptions. Design/methodology/approach - A combination of inductive and deductive approaches were employed. Perceptions of failed and successful searches were derived from the inductive analysis of using open-ended qualitative interviews with a sample of 37 biologists at the University of Sheffield. These perceptions were classified into "internal" and "external" attributions, and the relationships between these categories and "successful" and "failed" searches were analysed deductively to test the extent to which they might be explainable using locus of control and attribution theory interpretive frameworks. Findings - All searchers were readily able to recall "successful" and "unsuccessful" searches. In a large majority of cases (82.4 per cent), they clearly attributed each search to either internal (e.g. ability or effort) or external (e.g. luck or information not being available) factors. The pattern of such relationships was analysed, and mapped onto those that would be predicted by locus of control and attribution theory. The authors conclude that the potential of these theoretical frameworks to illuminate one's understanding of web searching, and associated training, merits further systematic study. Research limitations/implications - The findings are based on a relatively small sample of academic and research staff in a particular subject area. Importantly, also, the study can at best provide a prima facie case for further systematic study since, although the patterns of attribution behaviour accord with those predictable by locus of control and attribution theory, data relating to the predictive elements of these theories (e.g. levels of confidence and achievement) were not available. This issue is discussed, and recommendations made for further work. Originality/value - The findings provide some empirical support for the notion that locus of control and attribution theory might - subject to the limitations noted above - be potentially useful theoretical frameworks for helping us better understand web-based information seeking. If so, they could have implications particularly for better understanding of searchers' motivations, and for the design and development of more effective search training programmes.