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Abstract

Explores the differences between information and referral agencies and online community networks from an information policy perspective and uses a framework proposed by Wilkinson (1992) to analyze the positioning of control within the 2 intermediaries under 6 facets: agency ownership and governance, funding, information flow, access, information ownership, and quality control. Existing community networks and information and referral agencies are used as examples to illustrate the arguments

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Abstract

Drawing upon existing research and previous attempts at modeling the information-seeking behavior of specific professional groups, this article posits an original model of information seeking that is applicable to all professionals. The model was developed through a careful analysis and interpretation of empirical studies on the information habits and practices of three groups: engineers, health care professionals, and lawyers. The general model and its six major components are presented in detail. These six components are (1) work roles, (2) associated tasks, and (3) characteristics of information needs and three factors affecting information seeking: (4) awareness, (5) sources, and (6) outcomes. In turn, each component contains a number of variables that are described with examples from the literature. The complexity of the information-seeking process is conceptualized in terms of the interaction and simultaneous occurrence of the model's components and variables, including a feedback mechanism. The article concludes with suggestions as to the potential usefulness of the model.

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Abstract

The recent explosion of community networks, such as Freenets, across North America has prompted the information and referral community to question whether community networks are providing, in part, a duplicate service; what the implications of their growth might be in terms of service delivery to the public; and whether their expansion might threaten the security of support for I&R agencies. Examines an aspect of the nascent rivalry between community networks and I&R agencies: how they differ in their control mechanisms and consequent management of community information. Suggests ways the 2 types of organizations can work together to provide the public with accurate and comprehensive community information

Source

Information and referral. 16(1994), S.185-194

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Abstract

Pettigrew, Durrance, and Unruh report on data collected by survey, interview, field observation and focus groups concerning three communities recognized for community information networks in which the local public library played a leading role. The survey was posted for 73 days on the website of each network and yielded 197 responses providing insights on how the public uses CI systems, barriers encountered, and resulting benefits to users and communities. Responding users were diverse demographically, and sought a wide variety of information types. The information types were broader than previous CI studies with a strong emphasis on employment, volunteerism, social services, local history and genealogy, sale, exchange and donation of goods, news, and technical information. Barriers identified were technological, economic, geographic, search skill related, cognitive, and psychological, as well as a large class of information related barriers concerning the quality of the information provided, its accessibility, and security. Users are identified who browse the CI system with particular interest in discovering material of potential value to others. The systems are valued and used by the adult population and seem to strengthen existing communities while stimulating the formation of information communities.

Source

Journal of the American Society for Information Science and Technology. 53(2002) no.11, S.894-903

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Abstract

In Canada, as in many other developed countries, the elderly are the fastest growing segment of the population (Moore & Rosenberg, 1997), and are considered to have substantial needs for human services due to the physical, psychological, emotional and social changes associated with aging (Bull, 1994; Hales-Mabry, 1993; Harel, el al., 1990; Levinson, 1996; Pelly, 1992; Tinker, 1992; Wenger, 1992). Shorter hospital stays and other cutbacks in the healthcare system have also contributed to increased need for human services. Yet, the elderly are typically counted among society's "information poor" (Childers, 1975; Nauratil, 1985). While community-based human services such as healthcare, income support, transportation, and recreation programs can help the elderly recover from illness and continue living in their own homes, research shows that they are largely unaware of existing services, that they experience difficulties in expressing their needs and negotiating the human services web, and that many go without needed help (Ontario Ministry of Culture & Communications, 1991). Surprisingly little is known, however, from empirically-based research about how seniors communicate their needs for HSI and how HSI helps them cope with daily problems. While an in-depth review of the literature on the information behaviour of the elderly is provided in Pettigrew (1997b), the literature to-date can be characterized as suffering from the same weakness identified by Zweizig and Dervin (1977) in their survey of the library literature in that it is primarily composed of use studies and user studies.

Source

Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen