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Buxton, A.; Trenner, L.: ¬An experiment to assess the friendliness of error messages from interactive information retrieval systems (1987) 0.01

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Source: Journal of information science. 13(1987), S.197-209

Trenner, L.: How to win friends and influence people : definitions of user-friendliness in interactive computer systems (1987) 0.00

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Source: Journal of information science. 13(1987), S.99-107

Trenner, L.: ¬A comparative survey of the friendliness of online "help" in interactive information retrieval systems (1989) 0.00
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Abstract

This article discusses the provision of "help" in interactive information retrieval system (IIRS) and describes a comparative survey of the "help" facilities of 16 such systems. Six guidelines for the design of a "help" facility are drawn up and these are used to evaluate the quality and friendliness of the "help" provided by each system. The scores indicate that "help" on IIRS is often inadequate, especially on the commercial online systems. This article concludes by discussing why "help" is so unfriendly and by suggesting some ways in which online "help" could be improved

Source

Information processing and management. 25(1989), S.119-136