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Abstract

Knowledge and information have become priority areas in today's society and organizations have come to accept that human resources are indispensable in managing them. The 4 key factors in an organization are believed to be: the excellence of its employees; client satisfaction; good financial management; and performance measurement. Explains how ASTED has faced this period of change and disruption by focusing on these 4 key factors, by breaking down barriers, and by forming partnerships which will increase the visibility of information and guarantee ASTED a strategic position in society

Footnote

Übers. des Titels: Information services: disruption, states and strategies

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Abstract

Users of international libraries, such as the UN library in Geneva, are themselves highly skilled in using electronic information sources and expect to have access to the most up to date equipment. The librarian/user relationship is thus cooperative, with the user often more expert in using new tools than the librarian. There is no formal network of international libraries, which stand outside overall information policies, though libraries such as those of the UN coordinate standards and activities. The role of the librarian in this context, as exemplified by the Genova library, embraces 3 functions: producer (creation of databases and bibliographies eg those of the Department of Human Rights); trainer (continuing education for both colleagues and users); and mediator (making information and documentation available to the public eg CD-ROM and video publications of archive material celebrating the UN's 50th anniversary). With increasing use of the Internet and the personalisation of information, the library is becoming more like a cafe, offering an information space for individualistic users

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Abstract

Describes a study of journal use by students using university libraries for the purpose of preparing theses i.e. students who are both users and producers of information. The research was undertaken by a multidisciplinary group of researchers from information science, communication, education and economic geography from the Laboratoire d'études et de recherches appliquées en science de la societé (Laboratory for study and applied research in social science). Outlines the hypotheses concerning the team work of research students and their growth in self sufficiency thorugh user training and the methodology of the survey. Analyzes the results in terms of frequency and duration of library visits, personal subscriptions to journals, satisfaction and dissatisfaction and the demand for user training

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Abstract

Examines the concept of reference work and the reference interview. For some years, French librarianship has been open to the idea of reference service but the aspect of relating to the user does not feature in either manuals or in training. The concept of reference interview developed several decades ago, by British and American librarians, has led them to create initial training programmes for this work. Makes practical suggestions adaptation to the teaching of librarianship and information work in France