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Bawden, D.: Users, user studies and human information behaviour : a three-decade perspective on Tom Wilson's "On user studies and information needs" (2006) 0.01
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Abstract

Purpose - The purpose of this paper is to review Wilson's (1981) seminal article, "On user studies and information needs" (Journal of Documentation, 1981, Vol. 37 No. 1, pp. 3-15) as part of a series celebrating the Journal's 60th anniversary. Design/methodology/approach - This paper adopts a literature-based conceptual analysis, taking Wilson's paper as the starting point, and evaluating the significance of, and later developments in, the issues dealt with in that article. Findings - Wilson's article has had a significant effect on the development of information science. It dealt with several fundamental issues, including the nature of information itself and of information need, models of information seeking and information behaviour, particularly those based on phenomenological or "whole life" concepts, appropriate research methods for these areas, and the nature of information science as an academic discipline. Originality/value - The paper provides a perspective on the development of information science over 30 years, with particular emphasis on the study of human information behaviour.
Bawden, D.; Vilar, P.: Digital libraries : to meet or manage user expectations (2006) 0.00
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Abstract

Purpose - The purpose of this paper is to review the nature of, and rationale for, user expectations in the digital library setting, and ways in which they may best be met and/or managed. Design/methodology/approach - An analysis of the literature, focusing on empirical studies, and bringing out main themes and issues. Findings - User expectations of digital libraries are often unrealistic, usually unrealistically high, mainly due to the ubiquity of the web search engine as an information environment. Expectations differ between user groups. Both meeting and managing expectations have been promoted as a solution; it is likely that a mix of the two will be most effective. More empirical and conceptual studies are needed. Ways of making the nature of digital library collections and their organisation "visible", embedded in a natural way within their interfaces, are desirable. Originality/value - This is the first paper to review the literature of this topic.