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Wang, P.; Soergel, D.: Beyond topical relevance : document selection behaviour of real users of IR systems (1993) 0.00
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Abstract

Reports on part of a study of real users' behaviour in selecting documents from a list of citations resulting from a search of an information retrieval system. Document selection involves value judgements and decision making. Understanding how users evaluate documents and make decisions provides a basis for designing intelligent information retrieval system that can do a better job of predicting usefulness

Imprint

Medford, NJ : Learned Information

Source

Integrating technologies - converging professions: proceedings of the 56th Annual Meeting of the American Society for Information Science, Columbus, OH, 24-28 October 1993. Ed.: S. Bonzi
Hawk, W.B.; Wang, P.: Users' interaction with the World Wide Web : problems and problem solving (1999) 0.00
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Abstract

In this paper, we report on the second part of an empirical study designed to observe how users interact with World Wide Web resources. Applying a holistic approach, the researches examine users' cognitive, affective, and physical behaviors during user-Web interaction in order to understand better the nature of information retrieval on the Web, the needs of Web users, and the problem-solving strategies Web users employ. From analyses and the participant verbalizations collected during monitored searches, the researchers developed a taxonomy of problem solving strategies. The coding scheme was developed based on a content analysis of the integrated process data. Information from triangulation follow-up with participants via anonymously completed questionnaires, the taxonomy, and analyses of search transcripts were collected to determine 1) what problems users encountered during the interaction and how users solved these problems; and 2) which problem-solving strategies Web users considered and selected for finding factual information. The focus of the coding was on the participants' cognitive, affective, and physical behaviors in response to the components of the problems encountered, which included problems of the following types: Web interfaces, users' mental models, and the Web information sources. Searching behavior and problem-solving patterns are described and interpreted within the relevant situational context and the problems users encountered are identified and analyzed. Both the problems users faced and their problem-solving approaches endeavored evidence a strong reliance on mental models of the features available on sites, the location of those features, and other interface design concepts

Imprint

Medford, NJ : Information Today

Series

Proceedings of the American Society for Information Science; vol.36

Source

Knowledge: creation, organization and use. Proceedings of the 62nd Annual Meeting of the American Society for Information Science, 31.10.-4.11.1999. Ed.: L. Woods

Wang, P.; Hawk, W.B.; Tenopir, C.: Users' interaction with World Wide Web resources : an exploratory study using a holistic approach (2000) 0.00

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Source: Information processing and management. 36(2000) no.2, S.229-251

Tenopir, C.; Wang, P.; Zhang, Y.; Simmons, B.; Pollard, R.: Academic users' interactions with ScienceDirect in search tasks : affective and cognitive behaviors (2008) 0.00
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Abstract

This article presents part of phase 2 of a research project funded by the NSF-National Science Digital Library Project, which observed how academic users interact with the ScienceDirect information retrieval system for simulated class-related assignments. The ultimate goal of the project is twofold: (1) to find ways to improve science and engineering students' use of science e-journal systems; (2) to develop methods to measure user interaction behaviors. Process-tracing technique recorded participants' processes and interaction behaviors that are measurable; think-aloud protocol captured participants' affective and cognitive verbalizations; pre- and post-search questionnaires solicited demographic information, prior experience with the system, and comments. We explored possible relationships between affective feelings and cognitive behaviors. During search interactions both feelings and thoughts occurred frequently. Positive feelings were more common and were associated more often with thoughts about results. Negative feelings were associated more often with thoughts related to the system, search strategy, and task. Learning styles are also examined as a factor influencing behavior. Engineering graduate students with an assimilating learning style searched longer and paused less than those with a converging learning style. Further exploration of learning styles is suggested.

Footnote

Beitrag eines Themenbereichs: Evaluation of Interactive Information Retrieval Systems

Source

Information processing and management. 44(2008) no.1, S.105-121
Wang, P.; Berry, M.W.; Yang, Y.: Mining longitudinal Web queries : trends and patterns (2003) 0.00
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Abstract

This project analyzed 541,920 user queries submitted to and executed in an academic Website during a four-year period (May 1997 to May 2001) using a relational database. The purpose of the study is three-fold: (1) to understand Web users' query behavior; (2) to identify problems encountered by these Web users; (3) to develop appropriate techniques for optimization of query analysis and mining. The linguistic analyses focus an query structures, lexicon, and word associations using statistical measures such as Zipf distribution and mutual information. A data model with finest granularity is used for data storage and iterative analyses. Patterns and trends of querying behavior are identified and compared with previous studies.

Source

Journal of the American Society for Information Science and technology. 54(2003) no.8, S.743-758

Bilal, D.; Wang, P.: Children's conceptual structures of science categories and the design of Web directories (2005) 0.00

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Source: Journal of the American Society for Information Science and Technology. 56(2005) no.12, S.1303-1315

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