Mokros, H.B.; Mullins, L.S.; Saracevic, T.: Practice and personhood in professional interaction : social identities and information needs (1995)
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- Abstract
- Information seeking and provision does not occur in a vacuum, but is shaped and affected by the way that individuals convey regard for themselves and for each other. Reports 2 studies that explore the intersection between professional and personal or relational dimensions of intermediary practice during the research phase of a set of online computer search interactions that aim to address user information queries. The 1st study examines and compares, through an interpretative microanalytic approach, explicit and implicit situation defining assumptions contained in the initial talk, or opening moves, of 4 intermediaries in interaction with 2 users each. The 2nd study seeks to verify, quantitatively, interpretative claims developed in the 1st study through an analysis of intermediaries' use of pronouns in the course of their interactions with users. The specific patterns of results gained through this quantitiative study were consistent with those achieved interpretatively in the 1st study. The results of these studies are discussed within a proposed theoretic framework developed from the perspective of a constitutive theory of communication
- Source
- Library and information science research. 17(1995) no.3, S.237-257
