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Kelly, J.; Robbins, K.: Changing roles for reference librarian (1996)
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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- Internet reference services quarterly. 3(1998) no.1, S.29-36
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Broady, J.E.: Costing of bibliographic services (1997)
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Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998)
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Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998)
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Koopmans, N.I.: What's your question? : The need for research information from the perspective of different user groups (2002)
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Wildemuth, B.M.; Cogdill, K.; Friedman, C.P.: ¬The transition from formalized need to compromised need in the context of clinical problem solving : opportunities and possible problems for information use studies of health professionals (1999)
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Hattendorf, L.C.: ¬The art of reference collection development (1989)
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- RQ. 29(1989), S.219-229
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Bailey, C.W.; Gunning, K.: ¬The Intelligent Reference Information System (1990)
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Miller, J.P.; Rholes, J.M.; Wielhorksi, K.: Planning reference service points : a decision-making model (1993)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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- Computers in libraries. 13(1993) no.2, S.29-32
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Lowenthal, R.A.: Preliminary indications of the relationship between reference morale and performance (1990)
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- Reference quarterly. 29(1990), S.380-393
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Metz, A.: Community service : a bibliography (1996)
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Information brokers and reference services (1989)
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Reference and information services : an introduction (1991)
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