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Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977)
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Reppenhagen, K.: Benutzerschulung im Informationsdienst : Darstellung der Formen in der Benutzerschulung sowie Entwicklung eines Schulungsbeispiels für erwachsene Benutzer Öffentlicher Bibliotheken (1977)
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Kajberg, L.: ¬Die dänischen Bibliotheken zwischen Kulturzentrum und Informationszentrale (1977)
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- BuB. 29(1977), S.669-672
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Tittlbach, G.: Benutzergewohnheiten und Informationsbedarf : Erfahrungen einer zentralen Dokumentations- und Informationsstelle (1973)
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- Nachrichten für Dokumentation. 24(1973), S.29-36
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Bücherei und Bildung. 22(1970), S.63-71
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Schreiber, K.: Bestandsaufbau, Bestandspflege, Bestandserschließung eines Informationsapparates (1978)
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Rudolph, K.: Bewertungsmethoden für den Auskunftsdienst : kritische Sichtung der Beiträge in der deutschen und englischen Fachliteratur sowie Vorschläge zur Vereinheitlichung der Erhebungsmethoden in Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1975)
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