Search (26 results, page 1 of 2)

  • × theme_ss:"Informationsdienstleistungen"
  • × type_ss:"m"
  1. Innovationsforum 2003 : [Informationskompetenz] (2003) 0.05 
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    Date
    22. 2.2008 17:36:03
    KAB
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  2. Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003) 0.04 
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  3. Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004) 0.04 
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  4. "Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007) 0.03 
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    22. 2.2008 14:05:48
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  5. Information als Rohstoff für Innovation : Programm der Bundesregierung 1996-2000 (1996) 0.03 
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    Imprint
    Bonn : BMB+F
  6. Garten, E.D.: Using consultants in libraries and information centres (1992) 0.02 
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    Footnote
    Rez. in: Education for information 11(1993) no.2, S.161-163 (F. Hebert)
  7. Informationsdienst an Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1986) 0.02 
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    Footnote
    Aktualisierungen dazu in BuB für die folgenden ASB-Gruppen: A, G, E in BuB 40(1988) S.790-793 // H, K in: BuB 40(1988) S.991-992 // F, O in: BuB 41(1989) S.721-722 // R in: BuB 43(1991) S.82-88. - Neuausgabe des Teiles 2 als: 'Auswahlliste zum Auf- und Ausbau von Informationsbeständen in Öffenlichen Bibliotheken'. Berlin: Dbi 1993
  8. Trends für Großstadtbibliotheken - Zukunft wissenschaftlicher Bibliotheken - Multi-Media und Internet (1998) 0.02 
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    Content
    Enthält u.a. die Beiträge zu den Themenbereichen 'Zukunft und Zukunftsaufgaben wissenschaftlicher Bibliotheken': EGIDY, B. von: Von der Bücherbewahranstalt zur Informationsvermittlungsstelle; FRANKEN, K.: Mittel zum Zweck; 'Öffentliche Bibliotheken in der Multimediagesellschaft': OßWALD, A.: Trends der Informationsgesellschaft und ihre Konsequenzen für die öffentlichen Bibliotheken; JOHANNSEN, R.: Auf dem Weg in die Zukunft: die Projekte Telebus und Bürgerinformationssystem. Bericht aus der Stadt Ulm; HÜTTER, B.: Online in öffentlichen Bibliotheken: Vor- und Nachteile verschiedener Online-Zugänge und -Netze; SAUER, C.-D.: u. P.S. ULRICH: Online-Dienste einer öffentlichen Bibliothek: konzeptionelle Entwicklung - Angebote - Partner; LUDWIG, E.: Online-Nutzung in einer kleinen Bibliothek: das Beispiel Hachenburg; 'Lektorieren des Internets': RÜDIGER, B.: Welche Hilfsmittel gibt es? Ein Überblick über die verschiedenen Suchdienste im Internet; DANIEL, F.: Ein Lektoratsdienst fürs Internet ist sinnlos!; VONHOF, C.: Vielleicht kein Lektoratsdienst, aber ...; BEST, H.: BINE: Ein Bericht aus der Stadtbibliothek Bremen
  9. Curzon, S.C.: Managing the interview (1995) 0.01 
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    Footnote
    Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
  10. International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.01 
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    Date
    25. 3.2003 13:22:23
  11. Bryson, J.: Managing information services : an integrated approach (1997) 0.01 
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    Date
    31.12.1998 22:01:11
  12. Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997) 0.01 
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    Date
    31.12.1998 22:14:52
  13. Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003) 0.01 
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    Date
    25.11.2005 18:58:22
  14. Franke, F; Klein, A.; Schüller-Zwierlein, A.: Schlüsselkompetenzen : Literatur recherchieren in Bibliotheken und Internet (2010) 0.01 
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  15. Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995) 0.01 
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    Footnote
    Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
  16. Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997) 0.01 
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    Date
    22. 2.1997 19:40:31
  17. Nicholas, D.: Assessing information needs : tools and techniques (1996) 0.01 
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    Date
    26. 2.2008 19:22:51
  18. Ford, N.: Introduction to information behaviour (2015) 0.01 
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    Date
    22. 1.2017 16:45:48
  19. Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004) 0.01 
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    Footnote
    The real core of the SRVP, that is, the VRT training activities actually utilized by Washington State, are presented in Chapter Seven in roughly the same order as they took place in the course (train the trainer, orientation, chat practice, multitasking skills, virtual field trips, secret patron, transcript review, checking out the competition, policy and procedure review, sharing via a discussion list, and online meetings). Most interestingly, Chapter Eight deals with behavior, an issue rarely discussed in the context of librarianship, let alone providing reference services. As stated by the authors, "the most difficult aspect of digital reference service involves incorporating model reference interview techniques into an online transaction" (p. 74). The SVRP utilized an "online secret patron scenario" as a training tool that helped the student get the question straight, kept the customer informed, and provided the information required by the patron. The final chapter of the book reviews the important tasks of evaluation, modification, and follow-up. To that end, evaluative material is described and linked to Appendix A (assessment tools). In addition, evaluative tasks such as trainer debriefings and consultation with others participating in the SVRP are described. Finally, the chapter includes examples of unexpected consequences experienced in evaluating VRT services (from total inability to handle online transactions to poor marketing or branding of online services). Many useful appendices are included in this book. Appendix A provides examples of several assessment tools used during the "Anytime, Anywhere Answers" program. Appendix B consists of actual transcripts (edited) designed to illustrate good and bad virtual reference transactions. The transcripts illustrate transactions involving helping with homework, source citing, providing an opinion, suggesting print materials, and clarifying a question. This appendix should be required reading as it provides real-world examples of VRT in action. Appendix C is a copy of a VRT field trip questionnaire. The next appendix, like Appendix B, should be required reading as it includes an actual transcript from seven secret patron scenarios. A policies and procedures checklist is provided in Appendix E. Yet another critical source of information is presented in Appendix F, online meeting transcript. This transcript is the result of an online meeting conducted during a VRSP training class held in 2003. According to the authors, it is an example of the positive working relationship developed during a five-week learning course. The remaining appendices (G through 1) present information about support materials used in the VSRP, the VSRP budget, and trainer notes and tips. Clearly, VRT is a skill and resource that information professionals need to embrace, and this book does a fine job of outlining the essentials. It is apparent that the Washington State experience with VRT was a pioneering venture and is a model that other information professionals may seek to embrace, if not emulate, in developing their own VRT programs. However, this book is not a "complete guide" to VRT. There is too rapid development in virtual environments for any one to claim such an achievement. However, it is likely the most "complete" guide to the Washington State experience that will be published; therefore, this book should serve as a thorough and revelatory guide to VRT for several years to come."
  20. Theories of information behavior (2005) 0.01 
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    Footnote
    Zusammenfassend möchte ich folgende Behauptung wagen: Wer dieses Buch gründlich studiert (und natürlich auch die zahlreichen Literaturhinweise verfolgt), kennt mehr oder weniger alles, was es zum Themenbereich Informationsverhalten - als Teildisziplin der Informationswissenschaft - zu wissen gibt. Kann man über ein Buch noch etwas Besseres sagen? Und kann man voraussehen, welche neuen metatheoretischen Ansätze mit einer solchen Gesamtschau noch gefunden können und werden? In formaler Hinsicht bietet der Verlag Information Today mit dem vorliegenden Buch einen ansprechend gestalteten Hardcover-Band ohne größere Mängel und mit einem dem Gebotenen angemessenen Preis. Von dem fast 30 Seiten langen kombinierten Namens- und Sachregister könnten manche europäischen Verlage - die diesbezüglich eher auf Einsparung setzen oder wenig professionelle Register anbieten - lernen, wie man derlei macht. Als fehlend könnte man vielleicht einen Anhang mit den Kurzbiographien aller Beitragenden empfinden, doch mag es verständlich erscheinen, dass dies angesichts deren großer Zahl auf eine Vorstellung der drei Herausgeberinnen beschränkt wurde. Nicht gefallen hat mir der wenig konsistente Zitierstil bei den bibliographischen Angaben, einschließlich der Mode, beim Zitieren von Zeitschriftenaufsätzen vorgeblich redundante Heftangaben wegzulassen. Über die Exaltation der dritten Herausgeberin, ihrem Vornamen (auch auf dem Titelblatt!) noch den Klammerausdruck "(E. F.)" hinzuzufügen, sei rasch der Mantel des Schweigens gebreitet. In Summe daher, wie schon eingangs festgestellt wurde, ein vorzügliches und sehr empfehlenswertes Buch."

Authors

Years

Languages

  • e 15
  • d 11

Types

Themes

Subjects

Classifications