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Abstract

This methods-oriented paper introduces visual methods and specifically photography to study immediate information space (Lee, 2003); that is, information-rich settings such as offices or homes. It draws upon the authors' firsthand ethnographic field experiences, a review of relevant theoretical and methodological literature, and an analysis of cases within information studies that have made use of visual and photographic techniques. To begin, the traditions of visual research within anthropology and sociology are traced and major epistemological, methodological, and disciplinary debates associated with visual scholarship are presented. Then, investigations of immediate information space that utilize photography are analyzed, including examples from the areas of personal information management, health informatics, information behavior, and computer-supported cooperative work. Moreover, a section entitled "Applying Photographic Techniques." supplies guidelines for employing photography in a research design, as well as a question-based research framework and tips for photographing information phenomena.

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Abstract

In 2003 I was a doctoral student at the Department of Information Studies at the University of California, Los Angeles, and happily learning information behavior under Marcia Bates. I enrolled in a methodology seminar offered through the Sociology Department entitled Ethnography, Ethnomethodology, and Symbolic Interactionism, taught by the late Melvin Pollner. Our class read a book-length ethnography of one sociologist's experience as the paid caretaker of a teenage girl living with severe mental and motor impairments; the study reported the sexual way the child pressed her body against her older, male assistant during their daily routine and the inexorable sexual response of his body-two haptic forms of embodied information. The aspiring sociologists and anthropologists in the course found these microsocial physical dynamics to be riveting and discussed their meaning for two hours. The next week our enlightened professor assigned an article by Lucy Suchman about the coordinated flow of information via documents in a workplace-a brilliant paper. To my surprise, my classmates were dismissive of Suchman's study. One budding sociologist remarked, "Well, the research design is solid, but it's all about these [End Page 585] documents. I mean . who really cares?" This flippant criticism left me speechless, while everyone else in the class laughed in agreement (excepting the magnanimous Dr. Pollner).