Search (5 results, page 1 of 1)

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Abstract

Discusses the results of an unobtrusive test of Scottish public library reference services, carried out by students of the School of Librarianship, Robert Gordon University, which indicate that, despite a marginal improvement on previous surveys, there is still cause for concern about the quality of response to enquiries. Major problems found include: little attempt to investigate information need; poorly formulated search strategies; failure to exploit fully on site resources; and lack of evaluation of client satisfaction

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Footnote

Rez. in: Knowledge organization 22(1995) no.3/4, S.178-179 (M.P. Satija); Journal of documentation 51(1995) no.4, S.437-439 (R. Brunt)

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Abstract

This paper reports the results of the second stage of the Citizenship Information research project funded by the BLR&IC: a nation-wide survey, by personal doorstep interview, of the citizenship information needs of almost 900 members of the UK public. Major findings include: that the public obtain most of their information on current issues via the mass media, and that they generally feel well informed on these issues. The public feel, however, that government is not doing enough to inform them on European Monetary Union and on local government cutbacks. Small proportions of the sample had encountered problems concerning employment, education, housing or welfare benefits, and had consulted a range of information sources in order to overcome these problems. Over a quarter of respondents had experienced disadvantage through a lack of access to information. The majority of respondents felt well informed about areas relating to citizenship, but significant proportions were poorly informed in legal rights, welfare benefits and local politics. A highly significant majority (91.7 per cent) believed that freedom of information was important for exercising their rights as citizens. Respondents tended to overestimate their voting patterns, but there was little evidence of participation in other forms of political activity. Although access to computers in the home is presently limited, the majority of respondents would use computers to vote, convey opinions to government and obtain government information. Public libraries were the preferred source of government information, and were seen as appropriate locations for a range of other types of citizenship information.

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Abstract

This paper reports the results of the second stage of the Citizenship Information research project funded by the BLR&IC: a national survey, by personal doorstep interview, of the citizenship information needs of 898 members of the UK public. Major findings include: that the public obtain most of their information on current issues via the media, and that they generally feel well informed on these issues. The public believe, however, that government is not doing enough to inform them about the Single European Currency and local council cutbacks. Small proportions of the sample had encountered problems in relation to employment, education, housing or welfare benefits and had consulted a range of information sources in order to solve these problems. Over a quarter of respondents had experienced disadvantage through a lack of access to information. Significant proportions of respondents were poorly informed about legal rights, welfare benefits and local politics. A highly significant majority (91.7%) believed that freedom of information was important for exercising their rights as citizens. Although access to computers in the home is presently limited, the majority of respondents indicated a willingness to use computers to vote and interact with government. Public libraries were the preferred source of government information and were seen as appropriate locations for a range of other types of citizenship information.

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Date

22. 3.2002 8:53:04