Search (4 results, page 1 of 1)

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Abstract

This study investigated whether and how different factors in relation to task, user-perceived knowledge, search process, and system affect users' search tactic selection. Thirty-one participants, representing the general public with their own tasks, were recruited for this study. Multiple methods were employed to collect data, including pre-questionnaire, verbal protocols, log analysis, diaries, and post-questionnaires. Statistical analysis revealed that seven factors were significantly associated with tactic selection. These factors consist of work task types, search task types, familiarity with topic, search skills, search session length, search phases, and system types. Moreover, the study also discovered, qualitatively, in what ways these factors influence the selection of search tactics. Based on the findings, the authors discuss practical implications for system design to support users' application of multiple search tactics for each factor.

Source

Information processing and management. 48(2012) no.2, S.254-270

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Abstract

Query reformulations can occur multiple times in a session, and queries observed in the same session tend to be related to each other. Due to the interdependent nature of queries in a session, it has been challenging to analyze query reformulation data while controlling for possible dependencies among queries. This study proposes a multilevel modeling approach in an attempt to analyze the effects of contextual factors and system features on types of query reformulation, as well as the relationship between types of query reformulation and search performance within a single research model. The results revealed that system features and users' educational background significantly influence users' query reformulation behaviors. Also, types of query reformulation had a significant impact on search performance. The main contribution of this study lies in that it adopted the multilevel modeling method to analyze query reformulation behavior while considering the nested structure of search session data. Multilevel analysis enables us to design an extensible research model to include both session-level and action-level factors, which provides a more extended understanding of the relationships among factors that influence query reformulation behavior and search performance. The multilevel modeling used in this study has practical implications for future query reformulation studies.

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Abstract

Although many studies have identified search tactics, few studies have explored tactic transitions. This study investigated the transitions of search tactics during the Web-based search process. Bringing their own 60 search tasks, 31 participants, representing the general public with different demographic characteristics, participated in the study. Data collected from search logs and verbal protocols were analyzed by applying both qualitative and quantitative methods. The findings of this study show that participants exhibited some unique Web search tactics. They overwhelmingly employed accessing and evaluating tactics; they used fewer tactics related to modifying search statements, monitoring the search process, organizing search results, and learning system features. The contributing factors behind applying most and least frequently employed search tactics are in relation to users' efforts, trust in information retrieval (IR) systems, preference, experience, and knowledge as well as limitation of the system design. A matrix of search-tactic transitions was created to show the probabilities of transitions from one tactic to another. By applying fifth-order Markov chain, the results also presented the most common search strategies representing patterns of tactic transition occurring at the beginning, middle, and ending phases within one search session. The results of this study generated detailed and useful guidance for IR system design to support the most frequently applied tactics and transitions, to reduce unnecessary transitions, and support transitions at different phases.

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Abstract

Little is known about what factors influence users' continued use of social cataloging sites. This study therefore examines the impacts of key factors from theories of information systems (IS) success and sense of community (SOC) on users' continuance intention in the social cataloging context. Data collected from an online survey of 323 social cataloging users provide empirical support for the research model. The findings indicate that both information quality (IQ) and system quality (SQ) are significant predictors of satisfaction and SOC, which in turn lead to users' intentions to continue using these sites. In addition, SOC was found to affect continuance intention not only directly, but also indirectly through satisfaction. Theoretically, this study draws attention to a largely unexplored but essential area of research in the social cataloging literature and provides a fundamental basis to understand the determinants of continued social cataloging usage. From a managerial perspective, the findings suggest that social cataloging service providers should constantly focus their efforts on the quality control of their contents and system, and the enhancement of SOC among their users.