-
Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
-
Kashyap, V.; Sheth, A.: Information brokering across heterogeneous digital data : a metadata-based approach (2000)
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-
Burger, R.H.: Information policy : a framework for evaluation and policy research (1993)
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- Footnote
- Rez. in: Information processing and management 31(1995) no.1, S.142-143 (M. Mueller)
-
Curzon, S.C.: Managing the interview (1995)
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- Footnote
- Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
-
International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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- Date
- 25. 3.2003 13:22:23
-
John, N.R.; Valauskas, E.J.: ¬The Internet initiative : libraries providing Internet services and how they plan, pay and manage (1995)
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- Abstract
- Presents 18 reports describing ways in which specific libraries applied the Internet to local community information services in the USA. Applications range from the immense electronic matrix of Stanford University to 1 telephone libraries in rural New York State. Reports are illustrated and include hardware, software, and connectivity data as well as managerial, financial, social, legal and staff issues
-
Bryson, J.: Managing information services : an integrated approach (1997)
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- Date
- 31.12.1998 22:01:11
-
Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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- Date
- 31.12.1998 22:14:52
-
Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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- Date
- 25.11.2005 18:58:22
-
Saxton, M.L.; Richardson, J.V. Jr.: Understanding reference transactions : transforming an art into a science (2002)
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- Footnote
- Rez in: JASIST 55(2004) no.4, S.365-366 (D.A. Agosto): "In this entry in the Library and Information Science Series, Saxton and Richardson present a meticulously explained quantitative study of reference service effectiveness, drawn from public library data collected for this project. The study is based largely an Saxton's dissertation work, for which Richardson served as chair. Based an original data, the researchers examine three desired outcomes of the reference process: utility, user satisfaction, and accuracy. The authors collected a large body of data (N = 3520) comprised of in-person and telephone reference transactions, as recorded by responding librarians. Although the research was conducted in public library settings, the results should be transferable to most academic and school libraries, and to many special libraries as well. The relatively brief text (roughly half of the book consists of appendixes and bibliographies) is organized into seven chapters, with an extensive bibliography for each chapter. Chapter 1 lays out the research goals that underlie the study. These include an attempt to discover the factors that contribute to high levels of research performance, an attempt to identify the best indicators of successful reference performance, and an attempt to determine how well the data collected support the proposed model. The next two chapters, which combined constitute more than a quarter of the text, present and critique related research. Chapter 2 provides an in-depth literature review of past reference service evaluation research. Above all, this chapter brings to light the lack of theory driving this body of past work, a gap that Saxton and Richardson endeavor to fill. Chapter 3 evaluates the major methodologies that have previously been used to study reference service evaluation. In this chapter, Saxton and Richardson critique the existing body of reference-related research an methodological grounds. They cite as the most significant problems insufficient sample sizes, the widespread lack of the use of random sampling, and the minimal use of theory to underpin study design. Chapter 4, which lays out the methodology of Saxton and Richardson's study, is the strongest of the seven chapters. It emphasizes issues surrounding sampling, the proposed variables, data gathering methods, and data analysis. The authors do a good job of explaining the statistical theories and methods that they employ, turning the book into a sort of mini-review course in multivariate statistics.
The authors also do a good job of explaining the process of complex model building, making the text a useful resource for dissertation writers. The next two chapters focus an the results of the study. Chapter 5 presents the study findings and introduces four different models of the reference process, derived from the study results. Chapter 6 adds analysis to the discussion of the results. Unfortunately, the "Implications for Practice," "Implications for Research," and "Implications for Education" sections are disappointingly brief-only a few paragraphs each-limiting the utility of the volume to practitioners. Finally, Chapter 7 considers the applicability of systems analysis in modeling the reference process. It also includes a series of data flow diagrams that depict the reference process as an alternative to flowchart depiction. Throughout the book, the authors claim that their study is more complete than any to come before it since previous studies tended to focus an ready reference questions, rather than full-blown reference queries and directional queries, and since previous studies generally excluded telephone reference. They also challenge the long-standing "55% Rule," asserting that "Library users indicate high satisfaction even when they do not find what they want or are not given accurate information" (Saxton & Richardson, 2002, p. 95). Overall, Saxton and Richardson found the major variables that had a statistically significant effect an the outcome measures to be: (1) the extent to which the librarian followed the RUSA Behavioral Guidelines; (2) the difficulty of the query; (3) the user's education level, (4) the user's familiarity with the library; and (5) the level of reference service provided. None of the other variables that were considered, most notably the librarian's experience, the librarian's education level, and the size of the collection, had a statistically significant effect an the outcome measures.
-
Richardson, J.V.: Knowledge-based systems for general reference work : applications, problems, and progress (1995)
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- Footnote
- Rez. in: Journal of documentation. 52(1996) no.1, S.122-123 (B. Duckett); Information processing and management 32(1996) no.2, S.255-256 (F.W. Lancaster); JASIS 46(1995) no.10, S.792-793 (P. Wilson); College and research libraries 56(1995) no.6, S.562-563 (E. Blakely)
-
Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997)
0.01
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- Date
- 22. 2.1997 19:40:31
-
Nicholas, D.: Assessing information needs : tools and techniques (1996)
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- Date
- 26. 2.2008 19:22:51
-
Ford, N.: Introduction to information behaviour (2015)
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- Date
- 22. 1.2017 16:45:48
-
Crawford, J.: ¬The culture of evaluation in library and information services (2006)
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- Content
- Key Features - Is an up to date review/summary of activity in the subject area - Provides international comparisons of library and information service evaluation activity - Provides practical/real life research and survey data useful to practitioners and academics which they can apply in their own situations - Helps library and information science students write coursework and prepare for examinations - Presents evaluation and survey work from a practitioner's point of view The Author Dr John Crawford is Library Research Officer at Glasgow Caledonian University in Scotland where he is also University copyright adviser. He has authored some 50 articles and papers. Readership The book is aimed at: - Library and information managers at senior and intermediate levels - Staff and students in departments of library and information management - Practitioners, academics and researchers worldwide Contents Background Factors in evaluation How survey and evaluation work is done The search for a general survey instrument Related cultures of evaluation Current/recent research The challenge of the electronic environment Information literacy and future directions Future directions - continuing cultures of change and the need to evaluate them
-
Henderson, L.; Tallman, J.I.: Stimulated recall and mental models : tools for teaching and learning computer information literacy (2006)
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- Footnote
- This book is evidence that Henderson and Tallman were meticulous in following their established protocols and especially in their record keeping while conducting their research. There are, however, a few issues in the study's framework and methodology that are worth noting. First, although the research was conducted in two different countries - the United Slates and Australia - it is not clear from the writing if the librarian-pupil pairs of each country hailed from the same schools (making the population opportunistic) or if the sampling was indeed more randomly selected. Readers do know, though, that the librarians were free to select the students they tutored from within their respective schools. Thus, there appears to he no randomness. Second, "[t]he data collection tools and questionnaires were grounded in a [single] pilot study with a [single] teacher-Iibrarian" (p. 7). Neither the procedures used nor the data collected from the pilot study are presented to establish its reliability and validity. Therefore, readers are left with only limited confidence in the study's instrumentation. Further, it is obvious from the reading, and admitted by the researchers, that the recording equipment in open view of the study's subjects skewed the data. That is, one of the librarians tinder study confessed that were it not for the cameras, she would have completely deserted one of her lessons when encountering what she perceived to be overwhelming obstacles: a classic example of the Hawthorne Effect in research. Yet. despite these issues, researchers Henderson and Tallman make a respectable ease in this book for the validity of both mental models and stimulated recall. The mental models developed during the prelesson interviews seem remarkably accurate when observing the school librarians during the lessons. Additionally, while the librarians were able to adapt their lessons based on situations, they generally did so within their mental models of what constitutes good teachers and good teaching.
-
Online information services in the social sciences : from practice to need, from need to service (2004)
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- Abstract
- Information professionals are increasingly responsible not only for running traditional information and library services but also for providing an online presence for their organisation. This book shows how best practice in delivering online information services should be based an actual user needs and behaviour. A series of case studies provide real life examples of how social science information is being used in the community. The book then draws an these case studies to outline the main issues facing service providers: such as usability, meta-data and management. The book concludes with a look to the future and how both technological and organisational changes will shape online information services.
-
Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007)
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- Date
- 22. 8.2009 19:50:27
-
Innovationsforum 2003 : [Informationskompetenz] (2003)
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- Date
- 22. 2.2008 17:36:03
-
Bibliotheken '93 : Strukturen - Aufgaben - Positionen (1994)
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- Content
- Enthält u.a.: Abschnitt 5.2 (S.13-14) 'Leistungsmerkmale von Bibliotheken der Stufe 1' mit: "einen aktuelle Informations- und Auskunftsdienst mit Broschüren, verbraucherinformationen u.ä., Informationsmöglichkeiten über die Angebote der Kommune und in der Kommune; den Zugriff auf Datenbanken und Speichermedien"; Abschnitt 7.1 (S.22-23): 'Auskunftsdienst'; Anlage 3 (S.114-120): 'Bau und Einrichtung Öffentlicher Bibliotheken: Raumbedarf' mit Abschnitt 1.2: 'Das Raumprogramm öffentlicher Bibliotheken'
