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Abstract

Details the use of multimedia CD-ROMs by people in their homes. Investigates how users interact with the systems and gather data which they consider to be relevant evaluation criteria. Defines what is considered to be interactive multimedia in relation to home products and considers the characteristics of home users. Reviews systems evaluation methods in the fields of computer assisted learning, human computer interaction, and information retrieval. Gives factors considered to be specifically relevant to the home use situation, and details the methods employed in the study

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Abstract

Multimedia information systems, supplied on CD-ROM, are fast becoming a popular consumer product. A huge and growing range of titles is available from high street computer, electronic goods and book shops. Provides a compact set of evaluation criteria for these products, using established methods in the fields of human-computer interaction (HCI), computer-assisted learning (CAL), and information retrieval. The needs and desires of the home user are substantially different from those of the workplace or education user. Observation from product use, and an interview study with home multimedia users, suggests that factors such as aesthetics, levels of interactivity and information content may be crucially important in user satisfaction. Factors such as interface clarity and consistency may be less important than in workplace systems