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Tenopir, C.: Integrating electronic reference (1995) 0.05

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Abstract: Reports on a survey of ARL (Ass. of Research Libraries) members in the USA in 1994, which sought to find out the electronic reference services that are offered by these libraries and how the services affect reference staff, the expectations of users, and user instruction. The services covered include CD-ROM, intermediary online searching, end user online (e.g. FirstSearch), tape loaded databases and user access to the Internet, including electronic mail facilities. Highlights the additional workload the provision of these services involves, and the sometimes unrealistic expectations of users especially with regard to Internet resources
Date: 25.11.1995 19:22:01

Tenopir, C.: Online databases : the new generation of online search software (1993) 0.02

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Abstract: Examines why online systems and CD-ROMs are producing a greater need for bibliographic instruction. Most online systems and CD-ROMs operate with the same software developed for the first online systems 20 years ago. Innovative search techniques such as natural language have spread from inhouse databases to the commercial online and CD-ROM environment. Personal Librarian and Westlaw Is Natural represent the online second generation. Discusses Personal Librarian; CD-ROM products; online expansion and DIALOG and Personal Library Software

Tenopir, C.: Common end user errors (1997) 0.02

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Abstract: Observes that whether in academic, special, or public libraries or on commercial online systems, CD-ROM, the online catalogue, or the Internet, certain end user errors crop up repeatedly. Details the main errors, which include input errors, errors arising from confusion in the face of different interfaces and screen designs, Boolean logic errors, term errors, conceptual errors, and errors due to the fact that users do not read instructions. Concludes that systems must solve the trivial errors automatically, but user instruction librarians must help solve the more complex problems

Tenopir, C.; Green, D.: Patterns of use and usage factors for online databases in academic and public libraries (1999) 0.01
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Abstract

Database usage data from a random sample of academic and public libraries in the U.S. and Canada reveals patterns of use in selected types of libraries. Library users in both public and academic libraries tend to use commercial online databases most frequently early in the week, mid-day, and at times that correspond to the academic calendar (November in this six-month sample.) The mean number of simultaneous users is correlated with the size of the population served and the number of workstations available, but relatively low numbers of users are simultaneously logged on to research databases at all sizes of libraries. A questionnaire sent to these same libraries identified many other factors that might influence database use, including levels of instruction, availability of remote login, placement of a database on the library's homepage, although none of these factors was found to be statistically significant

Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998) 0.01

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Source: Online. 22(1998) no.4, S.22-28

Tenopir, C.: Reference services from RLG (1995) 0.01

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Date: 25.11.1995 19:22:01

Tenopir, C.; Neufang, R.: Electronic reference options : how they stack up in research libraries (1992) 0.01

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Source: Online. 16(1992) no.2, S.22-28

Allard, S.; Levine, K.J.; Tenopir, C.: Design engineers and technical professionals at work : observing information usage in the workplace (2009) 0.00

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Date: 22. 3.2009 12:43:37

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