-
Ruiter, J. de: Aspects of dealing with digital information : "mature" novices on the Internet (2002)
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- Abstract
- This article seeks to address the following questions: Why do certain people, who are fully information literate with printed materials, become hesitant and even reluctant when it comes to finding something on the Internet? And why do we, information professionals, find it difficult to support them adequately? Mature users of digital information are often skeptical about the value of the Internet as a source for professional information. Over the years much has been achieved, but many prophecies of the experts on digitalization from the early hours still have not yet been fulfilled. Mature users do possess all skills needed to be digital-information literate, but they need to be assisted in specific areas where those skills are insufficient. They tend to blame themselves even if shortcomings in accessibility of digital sources and computer errors obstruct their search. Operating hardware requires a dexterity that can only be acquired by experience. Instruction should be hands-on; demonstration is far less effective. Special attention should be given to reading and interpreting navigation information on the screen and to the search strategies the Internet requires. Use of imagination and trial-and-error methods are to be recommended in this respect.
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Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997)
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- Abstract
- Determines how bibliographic instruction in Canadian academic libraries is evolving to meet this need in the current dynamic environment. The survey data revealed that traditional content and delivery continues to be stressed. Technology is reportedly changing bibliographic instruction in positive ways, towards the teaching of critical evaluation and research strategies and incorporating more hand-on user training
- Source
- Canadian journal of information and library science. 22(1997) no.2, S.1-15
-
Library resources on the Internet : strategies for selection and use (1992)
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- Abstract
- A project of Direct Patron Access to Computer-based Reference Systems Committee, Machine-assisted Reference Section, Reference and Adult Services Division, American Library Association.
-
Kaczor, S.A.; Jacobson, T.E.: Bibliographic instruction for the Internet : implications of an end-user survey (1996)
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- Abstract
- As a constantly changing resource, the Internet poses a challenge for bibliographic instruction librarians. Until recently, there has been little effort to survey Internet users about their search behaviours or source of Internet instruction. Focuses on survey data collected at Albany University, SUNY, early in 1995. It provides information about how users learned to use the Internet (mostly by themselves), the penetration of the Internet instruction programme (only 13% of those surveyed had attended), and public awareness of both instruction and the availability of Internet terminals in the university library
-
Au, K.-N.; Tipton, R.L.: Webpages as courseware : bibliographic instruction on the Internet (1997)
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-
¬The challenge of Internet literacy : the instruction-Web convergence (1997)
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¬The challenge of Internet literacy : the instruction-Web convergence (1997)
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-
Simpson, A.E.: Information-finding and the education of scholars : reaching electronic access in disciplinary context (1998)
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- Abstract
- Supports the current opinion and practice concerning extending bibliographic instruction (BI) in academic libraries to larger forms of electronic access. However, the BI model of offering isolated classes is inappropriate - it ignores the fact that information finding is best taught as part of the broader scholarly process and the reality that exposure to systems like the WWW is increasingly initiated in academic courses. Presents an argument for a team-teaching model of information finding instruction, stressing the needs of doctoral students
-
Skinder, R.F.: ¬The information navigation system : a Web-based instruction and reference tool (1997)
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-
Glogoff, S.: Library instruction in the electronic library : the University of Arizona's Electronic Library Education Centers (1995)
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- Abstract
- Over the past few years, instruction libarians have witnessed a dramatic change in the complexity and volume of the online resources they must teach to students, faculty and collegues. OPACs, WWW, Gopher, electronic periodicals, CD-ROM local area networks, and the myriad remote databases residing on 1000s of servers located worldwide require sophisticated teaching centres where students can learn by hands on experience. Discusses the creation of 2 Electronic Library Education Centers (ELECs) at the University of Arizona to meet this challenge. Provides an overview of the costs associated with developing the ELECs, reviews the technical changes experienced during the ELECs' 1st 2 years, and discusses the associated benefits to both users and librarians
-
Kong, L.M.: Academic reference librarians : under the microscope (1996)
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- Abstract
- Declining levels of financial support for public institutions, particularly colleges and universities, have resulted in reduced staffing in academic libraries. Concurrently, libraries are besieged with greater demands from the academic community for access to and instruction in electronic information resources such as the Internet. Discusses the emerging organizational structures of academic libraries, then identifies and dicusses core competencies for academic reference librarians. These include a flexible attitude and approach towards technology, a high tolerance for rapid change in technology, creativity, curiosity, communication skills, public relations savvy, and the ability to effectively relate to a diverse clientele
-
Lankes, R.D.: Credibility on the internet : shifting from authority to reliability (2008)
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- Abstract
- Purpose - This paper seeks to understand how users determine credibility in the internet environment from a conceptual level and the implications of these new methods of credibility determination on internet tools (primarily software) and services. Design/methodology/approach - The author first examines the underlying reasons for increased dependence on the internet for information, using electronic commerce as a starting point. The central concept of "information self-sufficiency" is introduced and then examined through the lens of the internet and conversation theory. Findings - The author finds that users are shifting from more traditional "authority" methods of credibility determination, where users cede determinations to trusted third parties, to a "reliability" approach where users seek commonalities and coherence among multiple information sources. This has led to an increased pressure for participation and openness at all levels of the internet. Research limitations/implications - Studies on users and credibility must better account for often invisible technical factors. Practical implications - Libraries must take into account a greater need for participation and technical fluency when dealing with patrons, particularly in information literacy programs and instruction. Originality/value - This paper presents a large-scale conceptual approach to credibility on the internet. It seeks to inform current approaches to the subject nested in communications and instruction with the unique technical environment of the internet.
-
Laverty, C.Y.C.: Library instruction on the Web : inventing options and opportunities (1997)
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Bluming, A.; Mittelman, P.S.: Los Angeles Free-Net : an experiment in interactive telecommunication between lay members of the Los Angeles community and health care experts (1996)
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- Abstract
- The Los Anegeles Free-Net, an interactive community information resource, was established in part to help community members become more effective consumers of health care services providing timely, expert answers to anonymously asked medical questions at no charge. The aim was to decrease unnecessary doctor patient encounters, encourage effective preventive health measures, and to improve the overall results of health care in the community. Results found that: a small annual registration fee generates both moral and financial public suport; demographic information from registered users can help direct attempts at enfranchising all members of the community, toll free access, free public instruction sessions, moderated forums, extensive volunteer help, and encryption security are encouraged, while Internet censorship is difficult and counterproductive; access to Internet resources is important; a critical mass of available physicians to answer questions must be matched with a critical level of question input from this type of interactive medical information resource to function in a time sensitive fashion
-
Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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- Date
- 20. 4.2002 17:30:22
-
Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- Date
- 27.12.2015 18:22:38
-
Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009)
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- Abstract
- Purpose - In a 31-month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were "out of scope". This paper aims to analyze the questions as artifacts of users' expectations to better chart the distinction between user and librarian views of reference service. Design/methodology/approach - Each question is examined to identify two user expectations, i.e. what kinds of information librarians could provide and what kinds of needs librarians could help meet. Emergent coding with a code-recode rate of 97 per cent identifies 23 types of expected librarian assistance and 28 characteristics of expected applications of that assistance. Findings - Users expect IPL librarians to provide personal advice, analysis, facts, procedures, instruction, technology guidance and evaluation. IPL librarians are expected to help users in making decisions, solving problems, completing processes and developing understanding. Research limitations/implications - Limitations include the use of a single coder and the use of single institution's data set. Mapping these user expectations suggests a need for librarians to consider further development of reference service in terms of its judgment, form, and involvement parameters. Practical implications - Reference service policies and training should be examined to enhance librarians' abilities to consider judgment, form, and involvement parameters primarily from the user's perspective. Originality/value - This paper analyzes that which is rarely seen, i.e. e-mail reference questions which are considered beyond the scope of service. Additionally, the IPL question pool provides a broader range of user mental models than would be found in any geographically bound institution.
-
Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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- Date
- 22. 1.2000 19:29:08
-
Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996)
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- Date
- 21. 9.1996 16:03:22
-
Librarians on the Internet : impact on reference services (1994)
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- Content
- Enthält die Beiträge: DIAZ, K.R.: Gatting started on the net; McGILLIS, L.: Gopher searching using Veronica; MARDIKIAN, J.: How to use Veronica to find information on the Internet; SMALL, J.J.: The Internet Goher: a reference tool; SCOTT, R.L.: Geoscience resources on the internet; MORGAN, K.A.: Economic and statistical information on the Internet; MAXYMUK, J.: Science resources on the Internet; KIBBEE, J.: A virtual library for librarians: JANET's bulletin board for libraries; NATALE, J.A.: Texas woman's university and White House communications on the Internet; POLLITZ, J.H.: Internet resources: opportunity knocks at the door; CROMER, D.E., M.E. JOHNSON: The impact of the Internet on communication among reference librarians; SILVA, M., G.F. CARTWRIGHT: The Internet and reference librarians: a question of leadership; HENDERSON, T.: MOOving towards a virtual reference service; ABELS, E.G., P. LIEBSCHER: A new challenge for intermediary-client communication: the electronic network; KALIN, S., C. WRIGHT: Internexus: a partnership for Internet instruction; STEPHENSON, N., D.J. WILLIS: Internet in-service training at the University of New Mexiko General Library; SANTAVICCA, E.F.: The Internet as a reference and research tool: a model for educators; ELLIOTT, C.S.: NREN update, 1993: Washington policy; STARR, S.S.: Evaluating physical science reference sources on the Internet; SEIDEN, P., K.A. NUCKOLLS: Developing a Campus-Wide Information System using the Gopher protocol: a study of collection development and classification issues; PERKINS, J.T.: The first mile down Internet I: development, training, and reference issues in the use of an X Windows interface for Internet access; NEUMAN, M., P. MANGIAFICO: Providing and accessing information via the Internet: the Georgetown catalogue of projects in electronic texts; PARKHURST, C.A., M.L. KWON: The Nevada Academic Libraries Information System: an application of Internet services; TOMER, C.: MIME and electronic reference services; STOREY, T.: The Internet and OCLC: broadening access to the world's information
