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Owen, T.: Success at the enquiry desk (1996) 0.03

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COMPASS: Libraries / Reference services
LCSH: Reference services (Libraries)
Subject: Reference services (Libraries)
Libraries / Reference services

Buckland, M.: Redesigning library services : a manifesto (1992) 0.03

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COMPASS: Libraries / Reference services
Subject: Libraries / Reference services

Grogan, D.: Practical reference work (1992) 0.02

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COMPASS: Libraries / Reference services
Subject: Libraries / Reference services

Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987) 0.02

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LCSH: Reference services (Libraries)
PRECIS: Libraries / Reference services
Subject: Reference services (Libraries)
Libraries / Reference services

Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 0.02

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COMPASS: Libraries / Reference services
LCSH: Reference services (Libraries)
Subject: Reference services (Libraries)
Libraries / Reference services

Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992) 0.01

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COMPASS: Libraries / Reference services
LCSH: Reference services (Libraries)
Subject: Libraries / Reference services
Reference services (Libraries)

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