-
Kuhlthau, C.C.: Longitudinal case studies of the information search process of users in libraries (1988)
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- Abstract
- In depth case study of six students from high school through college
-
Baruchson-Arbib, S.; Bronstein, J.: Humanists as information users in the digital age : the case of Jewish studies scholars in Israel (2007)
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- Abstract
- User studies provide libraries with invaluable insight into their users' information needs and behaviors, allowing them to develop services that correspond to these needs. This insight has become even more important for libraries since the advent of the Internet. The Internet has brought about a development of information technologies and electronic information sources that have had a great impact on both the ways users search for information and the ways libraries manage information. Although humanists represent an important group of users for academic libraries, research studies into their information-seeking behavior since the advent of the Internet have been quite scarce (Ellis & Oldman, 2005) in the past decade. This study presents updated research on a group of humanists, Jewish studies scholars living in Israel, as information users in the digital age based on two categories: (a) the use of formal and informal information channels, and (b) the use of information technologies and their impact on humanistic research.
-
Busch, J.A.; Giral, A.: Subsidizing end user access to research databases : from card file to the World Wide Web (1996)
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- Abstract
- Reviews work of the Getty Art History Information Program (AHIP), recently renamed the Getty Information Institute, where humanities scholars were trained in DIALOG online searching and then allowed 24 hour unlimited access to DIALOG searching and DIALOG databases and where complete transaction logs were taken to yield the data upon which the Getty Online Searching Project was based. Summarizes results of the study of this subsidized access which was reported in a series of papers by M.J. Bates, who found that searching patterns of humanities researchers differed substantially from previous studies in the sciences and social sciences disciplines. Presents a model of the relative merits and opportunities associated with the various contractual arrangements and incentive strategies employed by AHIP with vendors such as DIALOG, consortia such as the Research Libraries Group, and a CD-ROM publication programme, compared to print publications and the experimental offer of access to some of the AHIP databases over the WWW. The arguments are illustrated by means of 2 case studies, involving: changes in pricing of the Avery Index to Architectural Periodicals; and the Getty Online Searching Project
-
Gandhi, T.M.K.: ¬The need for catalogue use studies in Indian libraries (1996)
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- Abstract
- Discusses the importance of catalogue use studies, particularly in the context of database development for networking. A literature review reveals that most of the studies are conducted in western countries which may be grouped in 3 categories: user studies; studies relating to search failures; and experiments with methodology. Stresses the need for more such studies in the context of libraries in India, particularly in the view of library network development in the country
-
Wilson, V.: Catalog users "in the wild" : the potential of an ethnographic approach to studies of library catalogs and their users (2015)
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- Abstract
- An increasing number of library user studies are employing ethnographic techniques as an alternative to more traditional qualitative methods such as surveys. Such techniques, however, are only beginning to see significant application to catalog user studies. Beginning with a discussion of the applied ethnographic method and its current usage within the field of Library and Information Science research, this article will assess methods that have traditionally been applied to studies of catalog users and present the case for the potential of an ethnographic approach for future catalog evaluation and design.
-
Byström, K.: Information seekers in context : an analysis of the 'doer' in INSU studies (1999)
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- Abstract
- In information needs, seeking and use (INSU) research, individuals have most commonly been perceived as users (e.g., Kuhlthau, 1991; Dervin & Nilan, 1986; Dervin, 1989; Belkin, 1980). The concept user originates from the user of libraries and other information services and information systems. Over the years the scope of the concept has become wider and it is nowadays often understood in the sense of seekers of information (e.g., Wilson, 1981; Marchionini, 1995) and users of information (e.g., Streatfield, 1983). Nevertheless, the concept has remained ambiguous by being on the one hand universal and on the other hand extremely specific. The purpose of this paper is to map and evaluate views on people whose information behaviour has been in one way or another the core of our research area. The goal is to shed some light on various relationships between the different aspects of doers in INSU studies. The paper is inspired by Dervin's (1997) analysis of context where she identified among other themes the nature of subject by contrasting a `transcendental individual' with a `decentered subject', and Talja's (1997) presentation about constituting `information' and `user' from the discourse analytic viewpoint as opposed to the cognitive viewpoint. Instead of the metatheoretical approach applied by Dervin and Talja, a more concrete approach is valid in the present analysis where no direct arguments for or against the underlying metatheories are itemised. The focus is on doers in INSU studies leaving other, even closely-related concepts (i.e., information, information seeking, knowledge etc.), outside the scope of the paper.
- Date
- 22. 3.2002 9:55:52
-
Matthews, J.R.; Lawrence, G.S.; Ferguson, D.K.: Using online catalogs : a nationwide survey, a report of a study sponsored by the Council on Library Resources (1983)
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- LCSH
- Online library catalogs / Use studies
Library catalogs / Use studies
Libraries / United States / Automation
- Subject
- Online library catalogs / Use studies
Library catalogs / Use studies
Libraries / United States / Automation
-
Watanabe, T.: ¬A new tide in the user studies : focusing on C.C. Kuhlthau's cognitive user model (1997)
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- Abstract
- Reviews a series of studies conducted by C.C, Kuhlthau who investigated users' information seeking behaviour in libraries over a 10 year period. In her study she constructed and Information Search Process (ISP) Model which represents aspects of user activities as a whole including feelings, thoughts and actions or behaviour. Argues that, while the ISP model sheds new light on user studies, it has problems in the following areas: problem solving processes; the understanding of 'feelings'; and the method of investigating users' information seeking behaviour. Recommends that the ISP model be reconstructed from different perspectives and verified in areas other than libraries. This may lead to the development of a new model of information seeking
-
Coles, C.: Information seeking behaviour of public library users : use and non-use of electronic media (1999)
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- Abstract
- This paper highlights some of the significant findings from author's PhD: "Factors affecting the end-use of electronic databases in public libraries." Public libraries have a wide range of different types of users who, unlike academic or special library users, are not necessarily information-trained (see Coles, 1998). Whereas the academic, special library user may have specific information needs that can be met by electronic sources, public library users do not necessarily have such specific information needs that can easily be identified and met. Most user surveys have tended to concentrate on the searching and retrieval aspect of information seeking behaviour, whereas this study's user survey focused more on how people perceived and related to Information and Communication Technologies (ICTs). It was not how people searched a particular electronic source, in this case CD-ROM, that was of prime interest but rather whether or not people actually used them at all and the reasons why people did or did not use electronic media. There were several reasons the study looked at CD-ROM specifically. Firstly, CD-ROM is a well established technology, most people should be familiar with CD-ROM/multimedia. Secondly, CD-ROM was, at the start of the study, the only open access electronic media widely available in public libraries. As well as examining why public library users chose to use electronic sources, the paper looks at the types of CD-ROM databases used both in the library and in general Also examined are what sort of searches users carried out. Where appropriate some of the problems inherent in studying end-users in public libraries and the difficulty in getting reliable data, are discussed. Several methods were used to collect the data. I wished to avoid limiting research to a small sample of library sites, the aim was to be as broad in scope as possible. There were two main groups of people 1 wished to look at: non-users as well as CD-ROM users
- Date
- 22. 3.2002 8:51:28
-
Seymour, S.: Online public access catalog user studies : a review of research methodologies, March 1986-November 1989 (1991)
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- Abstract
- Reviews studies of users of OPACs focusing on the research methodology of librarians. Surveys and questionnaires, interviews, observation, controlled experiment and transaction log analysis were used with varying degrees of expertise and success in academic public libraries with a variety of user populations. Poor methodology due to lack of training and funding sharply limit their usefulness in most cases
-
Park, I.: ¬A comparative study of major OPACs in selected academic libraries for developing countries : user study and subjective user evaluation (1997)
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- Abstract
- Provides information on the characteristics of 5 online catalogue systems in 5 academic libraries in the austin, Texas and North Texas, USA, and their use by Korean students at University of North Texas, USA, in order to assist system managers in the selection of online catalogues. Proposes recommendations when designing, adopting, or managing a new online catalogue system. Topics for further studies on the characteristics of online systems and their use are also suggested
-
Rosenthal, M.; Shupe, B.: Evaluating patron use of an online catalog (1995)
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- Abstract
- While much has been written about OPACs in college and university libraries, few OPAC studies from community colleges have appeared in the literature. Provides a background to the work of Nassau Community College, Garden City, New York (NCC) and its library. Describes the NCC OPAC and presents a study of its use covering user profiles; user success; and user strategies and patterns of use
- Source
- Community and junior college libraries. 8(1995) no.1, S.75-86
-
Griesbaum, J.; Mahrholz, N.; Kiedrowski, K. von Löwe; Rittberger, M.: Knowledge generation in online forums : a case study in the German educational domain (2015)
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- Abstract
- Purpose - The purpose of this paper is to get a first approximation of the usefulness of online forums with regard to information seeking and knowledge generation. Design/methodology/approach - This study captures the characteristics of knowledge generation by examining the pragmatics and types of information needs of posted questions and by investigating knowledge related characteristics of discussion posts as well as the success of communication. Three online forums were examined. The data set consists of 55 threads, containing 533 posts which were categorized manually by two researchers. Findings - Results show that questioners often ask for personal estimations. Information needs often aim for actionable insights or uncertainty reduction. With regard to answers, factual information is the dominant content type and has the highest knowledge value as it is the strongest predictor with regard to the generation of new knowledge. Opinions are also relevant, but in a rather subsequent and complementary way. Emotional aspects are scarcely observed. Overall, results indicate that knowledge creation predominantly follows a socio-cultural paradigm of knowledge exchange. Research limitations/implications - Although the investigation captures important aspects of knowledge building processes, the measurement of the forums' knowledge value is still rather limited. Success is only partly measurable with the current scheme. The central coding category "new topical knowledge" is only of nominal value and therefore not able to compare different kinds of knowledge gains in the course of discussion. Originality/value - The investigation reaches out beyond studies that do not consider that the role and relevance of posts is dependent on the state of the discussion. Furthermore, the paper integrates two perspectives of knowledge value: the success of the questioner with regard to the expressed information need and the knowledge building value for communicants and readers.
- Date
- 20. 1.2015 18:30:22
-
Joinson, A.; Banyard, P.: Psychological aspects of information seeking on the Internet (2002)
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- Abstract
- Two studies are presented that investigate information seeking behaviour on the Internet. In study one, soccer fans' information seeking on the World Wide Web is investigated. In study two, access rates to a cancer information Web site are analysed. It is tentatively argued that there is a tendency for people to access information more commonly avoided in "real life", although in the case of football fans, the tendency to "bask in reflected glory" remains when online, while cutting off reflected failure is minimised. Implications for understanding and researching psychological processes of Web browsing behaviour are discussed.
-
Meadow, C.T.: Speculations on the measurement and use of user characteristics in information retrieval experimentation (1994)
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- Abstract
- Presents a recently composite view of several user studies in information retrieval. Contains personal conclusions and speculations based on these studies, rather than formal statistical results, which so often are not comparable from 1 experiment to another. Suggests a taxonomy of user characteristics for such studies, in order to make results comparable. Discusses methods and effects of user training, then manner of expression of a query or information need, conduct of a search, use of the system command language or its equivalent, analysis by the user of retrieved information, and user satisfaction with outcome. Concludes with suggestions for system design and experimental methodology
- Source
- Canadian journal of information and library science. 19(1994) no.4, S.1-22
-
Thorne, R.; Whitlatch, J.B.: Patron online catalog success (1994)
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- Abstract
- The project explored the ways in which the online catalogue contributes, or does not contribute to the success of library users. Key issues examined included: whether students are really getting appropriate assistance when using the online catalogue; the most common searching successes and failures observed for people using the online catalogue without staff assistance; and the effectiveness of online catalogue use by librarians providing reference assistance compared to other sources (reference books, electronic and printed indexes). Reviews relevant studies of online catalogues and reference success and describes the methodology and results of 3 different online catalogue studies: the Reference Assessment Survey; the online catalogue study of unassisted users; and the document availability study; all conducted at San José State University Library; California, using the Reference Transaction Assessment Instrument. Considers the implications of the results for reference practice and study methodology
- Source
- College and research libraries. 55(1994) no.6, S.479-497
-
Bawden, D.; Vilar, P.: Digital libraries : to meet or manage user expectations (2006)
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- Abstract
- Purpose - The purpose of this paper is to review the nature of, and rationale for, user expectations in the digital library setting, and ways in which they may best be met and/or managed. Design/methodology/approach - An analysis of the literature, focusing on empirical studies, and bringing out main themes and issues. Findings - User expectations of digital libraries are often unrealistic, usually unrealistically high, mainly due to the ubiquity of the web search engine as an information environment. Expectations differ between user groups. Both meeting and managing expectations have been promoted as a solution; it is likely that a mix of the two will be most effective. More empirical and conceptual studies are needed. Ways of making the nature of digital library collections and their organisation "visible", embedded in a natural way within their interfaces, are desirable. Originality/value - This is the first paper to review the literature of this topic.
-
Norden, D.J.; Lawrence, G.H.: Public terminal use in an online catalog : some preliminary results (1981)
0.03
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- Abstract
- The authors have studied the transaction counts from two and one-half years activity at the public use terminals of the Ohio State University Libraries' prototype online card catalog to determine what search options academic library patrons use the most often and whether this pattern varies from that reported in major catalog use studies. The preliminary findings indicate significant differences in search strategy that may result from a unique user group that prefers to search the online catalog, more useful searches in the online system, or special search patterns imposed by the computer hardware itself. Both the different searches used by patrons and why they choose them should be important factors in the design of future online catalogs
- Source
- College and research libraries. 42(1981), S.308-316
-
Millsap, L.; Ferl, T.E.: Search patterns of remote users : an analysis of OPAC transaction logs (1993)
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- Abstract
- The focus of this study is the search behavior of remote users of the University of California MELVYL Library System, an OPAC. Transaction logs from randomly selected remote user search sessions are analyzed. Descriptive data on the number and type of searches, choice of search mode and database, number of retrievals, number and type of errors, and use of system HELP facilities are presented. The search data have been cross-tabulated with demographic data on the same group of remote users, collected through an online survey conducted by the authors. Effectiveness of system usage is discussed. A case mode is made for the desirability of additional heuristics in the catalog portion of the system
- Source
- Information technology and libraries. 12(1993) no.3, S.321-343
-
Tomney, H.; Burton, P.F.: Electronic journals : a case study of usage and attitudes among academics (1998)
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- Date
- 22. 5.1999 19:07:29
