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Borgman, C.L.: ¬The user's mental model of an information retrieval system : an experiment on a prototype online catalogue (1986) 0.01

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Source: International journal of man-machine studies. 24(1986), S.47-64

Borgman, C.L.: End user behavior on the Ohio State University Libraries' online catalog : a computer monitoring study (1983) 0.01

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Borgman, C.L.: Why are online catalogs hard to use? : lessons learned from information-retrieval studies (1986) 0.01
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Abstract

Research in user behavior on online catalogs is in its early stages, but preliminary findings suggest that users encounter many of the same problems identified in behavioral studies of other types of bibliographic retrieval systems. Much can be learned from comparing the results of user behavior studies on these two types of systems. Research on user problems with both the mechanical aspects and the conceptual aspects of system use is reviewed, with the conclusion that more similiratiy exists across types of systems in conceptual than in mechanical problems. Also discussed are potential sources of the problems, due either to individual characteristics or to system variables. A series of research questions is proposed and a number of potential interim solutions ae suggested for alleviating some of the problems encountered by users of information systems

Meadow, C.T.; Cerny, B.A.; Borgman, C.L.; Case, D.O.: Online access to knowledge : system design (1989) 0.01

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Borgman, C.L.: Information retrieval from CD-ROM : status quo or a revolution in end-user access? (1987) 0.00
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Abstract

CD-ROM data bases are being adopted rapidly by libraries and are being made available to end-users. Compares online information retrieval systems and CD-ROM based retrieval systems, assessing structure and content characteristics that contribute to user behaviour. CD-ROM systems are comparable in database content and in interface style, although CD-ROM systems often provide multiple user interfaces, have smaller databases, less time pressure, and no telecommunications requirements. Some of the differences might lead to better retrieval performance by novice users, but many unanswered questions remain about the influence of time pressure, database size, interface style, training, and skill transfer among systems

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