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Abstract

As libraries evolve from paper based to digitized collection, traditional measurement activities must change. To demonstrate the growth in library value during this transition period, libraries must be able to describe how library inputs are transformed into the services libraries render. We apply a complex tool, data envelopment analysis (DEA), to evaluate the relative efficiency of major academic research libraries that are members of the Association of Research Libraries (ARL). An efficient library is defined as the one which produces same output with less input or, for a given input, produces more output. We report the results of a two-year base line study using traditional measures taken from 1995-1996 ARL statistics. We observe the patterns of efficiency scores of both individual libraries and libraries in peer groups (private vs. public). In particular we study the consistency over the years of specific DEA measures. This consistency provides justification for extending DEA as libraries undergo revolutionary digital transformation. The results are also corroborated using standard statistical measures. DEA application in the new digital library environment is discussed

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Abstract

In anticipation of the explosive growth of digital libraries, a complex study was undertaken seeking to evaluate 21 diverse services at 5 major academic research libraries. This work stands as a model for evaluation of digital libraries, through its focus on both the costs of operations and the impacts of the services that those operations provide. The data have been analyzed using both statistical methods and methods of Data Envelopment Analysis. The results of the study, which are presented in detail, serve to demonstrate that a cross-functional approach to library services is feasible. They also highlight a new measure of impact, which is a weighted logarithmic combination of the amount of time that users spend interacting with the service, combined with a Likert-scale indication of the value of that service in relation to the time expended. The measure derived, incorporating simple information obtainable from the user, together with information which is readily available in server/client logs, provides an excellent foundation for transferring these measurement principles to the Digital Library environment