Kralisch, A.; Berendt, B.: Language-sensitive search behaviour and the role of domain knowledge (2005)
0.01
0.00522842 = product of:
0.04182736 = sum of:
0.04182736 = weight(_text_:studies in 5919) [ClassicSimilarity], result of:
0.04182736 = score(doc=5919,freq=2.0), product of:
0.15812531 = queryWeight, product of:
3.9902744 = idf(docFreq=2222, maxDocs=44218)
0.03962768 = queryNorm
0.26452032 = fieldWeight in 5919, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
3.9902744 = idf(docFreq=2222, maxDocs=44218)
0.046875 = fieldNorm(doc=5919)
0.125 = coord(1/8)
- Abstract
- While many websites aim at a large and linguistically diversified audience, they present their information mostly in the languages of larger speakers groups. Little is known about the effect on accessibility. We investigated the influence of a site's language offer on website access and search behaviour with two studies, and studied the interaction of language offers and domain knowledge. To achieve high ecological validity, we analysed data from a multilingual site's web-server logfile and from a questionnaire posted on it, and compared the behaviour of users who accessed the site in a non-native language to that of users who accessed it in their native language. Results from 277,809 user sessions and 165 international survey participants indicate that a website's languages may strongly reduce website access by users not supplied with information in their native language. Once inside a site, non-native speakers with high domain knowledge behave similarly to native speakers. However, non-native speakers' behaviour becomes language-sensitive when they have low domain knowledge.
