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Abstract

This text provides a comprehensive introduction to the new field of knowledge management. It approaches the subject from a management rather than a highly technical point of view, and provides students with a state-of-the-art survey of KM and its implementation in diverse organizations. The text covers the nature of knowledge (tacit and explicit), the origins and units of organizational knowledge, and the evolution of knowledge management in contemporary society. It explores the implementation and utilization of knowledge management systems, and how to measure their impact, outputs, and benefits. The book includes a variety of original case studies that illustrate specific situations in which the absence or existence of knowledge management systems has been crucial to the organization's actions. Charts and figures throughout help clarify more complex phenomena and classifications, and each chapter includes review questions and a comprehensive index.

LCSH

Knowledge management / Case studies
Management information systems / Case studies

RSWK

Case studies (BVB)

Subject

Case studies (BVB)
Knowledge management / Case studies
Management information systems / Case studies

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Abstract

Knowledge management is crucial to organizational learning, innovation and success within organizations. The Second Edition of the successful knowledge management reader provides a core source of key theoretical thinkers in the field and presents the most up-to-date leading-edge articles that explore emerging trends. A comprehensive introduction places these readings in context and draws together key strands across the field. The new reader includes new and revised chapters as well as newly authored material, to provide students with a current resource that enables the study of knowledge management from a variety of perspectives. Theoretical work and engaging case studies place knowledge management in the context of an emerging global economy. This essential course Reader offers a critical overview of underlying theory as well as a range of relevant examples from a global perspective. It will be essential reading on knowledge.

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Footnote

Rez. in: JASIST 58(2007) no.12, S.1909-1910 (Andrea Japzon): "Jay Liebowitz has written extensively on expert systems, knowledge management (KM), and information systems, as evidenced by the publication of almost 30 books and more than 200 articles on the subjects. What They Didn't Tell You about Knowledge Management offers a concise practical guide specifically for the LIS professional. The hook is best suited to those LIS professionals who arc currently involved with a KM initiative, are interested in pursuing a career in KM, or are working in corporate or government libraries. The hook is concise with only 84 pages of text and another 20 pages of appendices. This work provides only the briefest of overviews on KM, making it a starting point for the uninitiated. For richer descriptions and greater development of KM concepts and practices, The Knowledge Management Yearbook (Cortada & Woods, 2000) or Liebowitz's Knowledge Management Handbook (1999) should be consulted. The hook is filled with charts, bulleted lists, and excerpts from other publications meant to quickly guide the reader through the knowledge-management landscape. These examples are from KM in practice and provide the reader with a sense of how KM manifests itself in the workplace. While the examples are the strength of the book, Liebowitz does not explain or describe them in enough detail to integrate them into the work as a whole. However, the references that accompany each chapter are well chosen and provide the reader with the opportunity to explore in greater detail any of the concepts or practices presented.
The concluding chapter addresses the future of KM. Liebowitz asserts that knowledge management will not become a discipline in its own right but that its practices will continue to integrate with other fields such as organizational learning and computer science. He envisions LIS professionals as brokers making connections between the people of an organization and the knowledge it creates, with the library or information center as the middle ground between codification and personalization. In that vision, he sees a role for LIS professionals in pushing information to employees rather than taking the more traditional role of reacting to information requests. He sees a future in which LIS professionals take leadership roles in KM programs through the integration of their technological, organizational, and human interaction skills. He is hopeful that in time libraries will take ownership of KM programs within organizations. His statement, "The library has always been a treasure house of information, and it needs to continue to expand into the knowledge chest as well" (p. 33) expresses Liehowitz's charge to corporate and government LIS professionals. The ideas presented in What They Didn't Tell You about Knowledge Management are certainly in support of that charge.' This work provides a broad overview of the KM field and serves as an initial source for exploration for LIS professionals working in a corporate setting or considering doing so."