Search (4 results, page 1 of 1)

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Abstract

Purpose - This paper aims to argue that different types of uncertainty are associated with information seeking and retrieval (IS&R), and that, with the proliferation of new and different search tools, channels and sources, uncertainty, whether positive or negative, continues to be a significant factor in the search process. The paper aims to report on one part of an ongoing research that aims to study correlations among a series of information-seeking activities and information-seeking problems that cause uncertainty amongst users in academic environment. Design/methodology/approach - An online questionnaire is used to collect data from users in the higher education sector. Quantitative analysis is carried out on the data collected through an online questionnaire distributed through eight online mailing lists comprising a total of 3,607 registered users. A total of 668 responses are returned from three categories of respondents: academic staff, research staff and research students. Pearson's correlation coefficient is used to study correlation among the activities and problems that cause uncertainty in IS&R. Findings - This research shows that uncertainty may occur in course of a number of information-seeking activities, and may also be created because of some problems associated with information seeking. Some of the activities and problems that caused uncertainty have significant correlations. There is also a correlation between information-seeking activities and gender and disciplines, though there is little correlation between information-seeking activities and age, information and communication technology (ICT) skills, and user categories. There is also a correlation between information-seeking problems and ICT skills, gender and user categories, but there is less correlation between information-seeking problems and age. Information-seeking activities and information-seeking problems that cause uncertainty have a significant correlation with disciplines and gender. Furthermore, it is noted that information-seeking activities caused less uncertainty for users in the discipline of computer and information sciences compared to the other chosen disciplines such as business and management, and arts and humanities. Originality/value - This research for the first time aimed to study which information-seeking activities and problems cause uncertainty and how they are correlated.

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Abstract

Purpose - The purpose of this paper is to show that uncertainty may be caused not only by a knowledge gap in the mind of a user with respect to a given subject or topic, but also by the various complexities associated with the information seeking and retrieval (IS&R) process in a digital environment. Design/methodology/approach - Both quantitative and qualitative studies were conducted to collect data from users in the higher education sector regarding whether or not they experienced uncertainty in relation to the IS&R process. Analysis: a correlation analysis was undertaken to establish whether there were any relationships between information-seeking activities and information-seeking problems. Findings - The findings of this research show that uncertainty existed at different stages of the IS&R process amongst users. It was established that uncertainty was caused by a number of information-seeking activities and information-seeking problems, and that such uncertainty could continue over the course of successive search sessions, leading to the proposal of a new model of uncertainty. Research limitations/implications - The proposed model of uncertainty should contribute to a better understanding of the issues related to IS&R in a digital environment. Practical implications - A number of benefits could be realised in systems design from the application of this model in terms of reducing the negative impact of uncertainty, while at the same time helping users to gain from the positive aspects of uncertainty in IS&R.

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Source

Knowledge organization. 22(1995) no.1, S.18-22

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Footnote

This book covers all of the primary areas in the DL Curriculum as suggested by T. Saracevic and M. Dalbello's (2001) and A. Spink and C. Cool's (1999) D-Lib articles an DL education. In fact, the book's coverage is quite broad; it includes a Superset of recommended topics, offering a chapter an professional issues (recommended in Spink and Cool) as well as three chapters devoted to DL research. The book comes with a comprehensive list of references and an index, allowing readers to easily locate a specific topic or research project of interest. Each chapter also begins with a short outline of the chapter. As an additional plus, the book is quite heavily Cross-referenced, allowing easy navigation across topics. The only drawback with regard to supplementary materials is that it Lacks a glossary that world be a helpful reference to students needing a reference guide to DL terminology. The book's organization is well thought out and each chapter stands independently of the others, facilitating instruction by parts. While not officially delineated into three parts, the book's fifteen chapters are logically organized as such. Chapters 2 and 3 form the first part, which surveys various DLs and DL research initiatives. The second and core part of the book examines the workings of a DL along various dimensions, from its design to its eventual implementation and deployment. The third part brings together extended topics that relate to a deployed DL: its preservation, evaluation, and relationship to the larger social content. Chapter 1 defines digital libraries and discusses the scope of the materials covered in the book. The authors posit that the meaning of digital library is best explained by its sample characteristics rather than by definition, noting that it has largely been shaped by the melding of the research and information professions. This reveals two primary facets of the DL: an "emphasis an digital content" coming from an engineering and computer science perspective as well as an "emphasis an services" coming from library and information professionals (pp. 4-5). The book's organization mirrors this dichotomy, focusing an the core aspects of content in the earlier chapters and retuming to the service perspective in later chapters.
Chapter 13 an DL evaluation merges criteria from traditional library evaluation with criteria from user interface design and information retrieval. Quantitative, macro-evaluation techniques are emphasized, and again, some DL evaluation projects and reports are illustrated. A very brief chapter an the role of librarians in the DL follows, emphasizing that traditional reference skills are paramount to the success of the digital librarian, but that he should also be savvy in Web page and user interface design. A final chapter an research trends in digital libraries seems a bit incoherent. It mentions many of the previous chapters' topics, and would possibly be better organized if written as summary sections and distributed among the other chapters. The book's breadth is quite expansive, touching an both fundamental and advanced topics necessary to a well-rounded DL education. As the book is thoroughly referenced to DL and DL-related research projects, it serves as a useful starting point for those interested in more in depth learning. However, this breadth is also a weakness. In my opinion, the sheer number of research projects and papers surveyed leaves the authors little space to critique and summarize key issues. Many of the case studies are presented as itemized lists and not used to exemplify specific points. I feel that an introductory text should exercise some editorial and evaluative rights to create structure and organization for the uninitiated. Case studies should be carefully Chosen to exemplify the specific issues and differences and strengths highlighted. It is lamentable that in many of the descriptions of research projects, the authors tend to give more historical and funding Background than is necessary and miss out an giving a synthesis of the pertinent details.