Choo, C.W.; Detlor, B.; Turnbull, D.: Information seeking on the Web : an integrated model of browsing and searching (2000)
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- Abstract
- This paper presents findings from a study of how knowledge workers use the Web to seek external information as part of their daily work. 34 users from 7 companies took part in the study. Participants were mainly IT-specialists, managers, and research/marketing/consulting staff working in organizations that included a large utility company; a major bank, and a consulting firm. Participants answered a detailed questionnaire and were interviewed individually in order to understand their information needs and information seeking preferences. A custom-developed WebTracker software application was installed on each of their work place PCs, and participants' Web-use activities were then recorded continuously during two-week periods
