Search (95 results, page 1 of 5)

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Abstract

The article reports a field study which examined the mental models of 80 undergraduates seeking information for either a history or psychology course essay when they were in an early, exploration stage of researching their essay. This group is presently at a disadvantage when using thesaurus-type schemes in indexes and online search engines because there is a disconnect between how domain novice users of IR systems represent a topic space and how this space is represented in the standard IR system thesaurus. The study attempted to (a) ascertain the coding language used by the 80 undergraduates in the study to mentally represent their topic and then (b) align the mental models with the hierarchical structure found in many thesauri. The intervention focused the undergraduates' thinking about their topic from a topic statement to a thesis statement. The undergraduates were asked to produce three mental model diagrams for their real-life course essay at the beginning, middle, and end of the interview, for a total of 240 mental model diagrams, from which we created a 12-category mental model classification scheme. Findings indicate that at the end of the intervention, (a) the percentage of vertical mental models increased from 24 to 35% of all mental models; but that (b) 3rd-year students had fewer vertical mental models than did 1st-year undergraduates in the study, which is counterintuitive. The results indicate that there is justification for pursuing our research based on the hypothesis that rotating a domain novice's mental model into a vertical position would make it easier for him or her to cognitively connect with the thesaurus's hierarchical representation of the topic area.

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Abstract

This article reports the results of a study that investigated effects of four user characteristics on users' mental models of information retrieval systems: educational and professional status, first language, academic background, and computer experience. The repertory grid technique was used in the study. Using this method, important components of information retrieval systems were represented by nine concepts, based on four IR experts' judgments. Users' mental models were represented by factor scores that were derived from users' matrices of concept ratings on different attributes of the concepts. The study found that educational and professional status, academic background, and computer experience had significant effects in differentiating users on their factor scores. First language had a borderline effect, but the effect was not significant enough at a = 0.05 level. Specific different views regarding IR systems among different groups of users are described and discussed. Implications of the study for information science and IR system designs are suggested

Date

29. 9.2001 14:00:33

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Abstract

This article explores the effects of undergraduate students' mental models of the Web on their online searching behavior. Forty-four undergraduate students, mainly freshmen and sophomores, participated in the study. Subjects' mental models of the Web were treated as equally good styles and operationalized as drawings of their perceptions about the Web. Four types of mental models of the Web were identified based on the drawings and the associated descriptions: technical view, functional view, process view, and connection view. In the study, subjects were required to finish two search tasks. Searching behavior was measured from four aspects: navigation and performance, subjects' feelings about tasks and their own performances, query construction, and search patterns. The four mental model groups showed different navigation and querying behaviors, but the differences were not significant. Subjects' satisfaction with their own performances was found to be significantly correlated with the time to complete the task. The results also showed that the familiarity of the task to subjects had a major effect on their ways to start interaction, query construction, and search patterns.

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Abstract

Although considered proxies for people to interact with a system, mental models have produced limited practical implications for system design. This might be due to the lack of exploration of the elements of mental models resulting from the methodological challenge of measuring mental models. This study employed a new method, concept listing, to elicit people's mental models of an information-rich space, MedlinePlus, after they interacted with the system for 5 minutes. Thirty-eight undergraduate students participated in the study. The results showed that, in this short period of time, participants perceived MedlinePlus from many different aspects in relation to four components: the system as a whole, its content, information organization, and interface. Meanwhile, participants expressed evaluations of or emotions about the four components. In terms of the procedural knowledge, an integral part of people's mental models, only one participant identified a strategy more aligned to the capabilities of MedlinePlus to solve a hypothetical task; the rest planned to use general search and browse strategies. The composition of participants' mental models of MedlinePlus was consistent with that of their models of information-rich Web spaces in general.

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Abstract

Purpose - The paper aims to provide some insight into mental models of the bibliographic universe and how they compare with functional requirements for bibliographic records (FRBR) as a conceptual model of the bibliographic universe. Design/methodology/approach - To get a more complete picture of the mental models, different elicitation techniques were used. The three tasks of the paper were: card-sorting, concept mapping and comparison task. The paper deals with comparison task, which consisted of interviews and rankings, and provides a discussion of the results of the paper as a whole. Findings - Results of the ranking part of the comparison task confirm the findings of concept mapping task. In both cases, while there are individual differences between mental models, on average they gravitate towards FRBR. Research limitations/implications - This is a small study and it provides only a glimpse of the implications of using FRBR as a conceptual basis for cataloguing. More FRBR-related user studies are needed, including similar studies on different groups of individuals and different types of materials, as well as practical studies of user needs and user interfaces. Practical implications - The results of this study are the first user-tested indication of the validity of FRBR as a conceptual basis for the future of cataloguing. Originality/value - This is the first published paper of mental models of the bibliographic universe and uses a unique combination of mental model elicitation techniques.

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Date

21. 7.2006 11:26:29

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Abstract

Purpose - The paper aims to present the results of the first two tasks of a user study looking into mental models of the bibliographic universe and especially their comparison to the Functional Requirements for Bibliographic Records (FRBR) conceptual model, which has not yet been user tested. Design/methodology/approach - The paper employes a combination of techniques for eliciting mental models and consisted of three tasks, two of which, card sorting and concept mapping, are presented herein. Its participants were 30 individuals residing in the general area of Ljubljana, Slovenia. Findings - Cumulative results of concept mapping show a strong resemblance to FRBR. Card sorts did not produce conclusive results. In both tasks, participants paid special attention to the original expression, indicating that a special place for it should be considered. Research limitations/implications - The study was performed using a relatively small sample of participants living in a geographically limited space using relatively straight-forward examples. Practical implications - Some solid evidence is provided for adoption of FRBR as the conceptual basis for cataloguing. Originality/value - This is the first widely published user study of FRBR, applying novel methodological approaches in the field of Library and Information Science.

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Abstract

More complex contexts of information seeking require extensive thinking that involves an intellectual leap which carries the user `beyond the information given' (Bruner, 1973) to the construction of something `new'. According to Arnheim (1969) such thinking is directly affected by one's visual perception of the world and he argues that the most productive thinking results from this imagery. The application of visual or mental imagery to the relationships and structure in information seeking situations may be thought of as a constructive strategy for making meaning. This paper explores the use of mental imagery in the constructive process of information seeking. For the individual, the meaning of information is not inherent in the information itself but in his or her perception of it and how it fits into an image of the world or personal construct system (Boulding, 1961; Kelly, 1963). The use of imagery may facilitate a user's mental image of information and its relation to previously acquired knowledge and, thus, also facilitate new construction during the information seeking process. Mental imagery has been found to play an important role in creativity and problem solving. Shepard (1978) argues that some of the most creative thoughts and solutions which humans devise are those which are not confined to expression within linear verbal communication but rather spring from mental imagery that embraces a spatial approach to problem solving. Mental imagery is more concrete and visually constructive in nature than verbal methods of problem solving. This paper explores the role of imagery in the constructive tasks of problem solving and learning in the information seeking process.

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Abstract

This study focuses on the ways in which people define their source preferences in the context of seeking orienting information for nonwork purposes. The conceptual framework of the study combines ideas drawn from social phenomenology and information-seeking studies. The study utilizes Alfred Schutz's model describing the ways in which actors structure everyday knowledge into regions of decreasing relevance. It is assumed that this structuring based on the actor's interest at hand is also reflected in the ways in which an actor prefers information sources and channels. The concept of information source horizon is used to elicit articulations of source preferences. The empirical part of the study draws on interviews with 20 individuals active in environmental issues. Printed media (newspapers), the Internet, and broadcast media (radio, television) were preferred in seeking for orienting information. The major source preferences were content of information, and availability and accessibility. Usability of information sources, user characteristics such as media habits, and situational factors were mentioned less frequently as preference criteria.

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Abstract

Identifies 6 types of searches on the basis of paudsing behaviour by using cluster analysis. The 6 types of search were highly associated with search fleuncy and the construction of a mental model. Examines learning during multiple searches on the basis of the 6 types. Finds that searchers gain more experience, increase their searching proficiency and become more fluent at searching while online. The changes of search level in multiple searches showed that most searchers moved towards greater fleuncy

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Abstract

In this paper, we report on the second part of an empirical study designed to observe how users interact with World Wide Web resources. Applying a holistic approach, the researches examine users' cognitive, affective, and physical behaviors during user-Web interaction in order to understand better the nature of information retrieval on the Web, the needs of Web users, and the problem-solving strategies Web users employ. From analyses and the participant verbalizations collected during monitored searches, the researchers developed a taxonomy of problem solving strategies. The coding scheme was developed based on a content analysis of the integrated process data. Information from triangulation follow-up with participants via anonymously completed questionnaires, the taxonomy, and analyses of search transcripts were collected to determine 1) what problems users encountered during the interaction and how users solved these problems; and 2) which problem-solving strategies Web users considered and selected for finding factual information. The focus of the coding was on the participants' cognitive, affective, and physical behaviors in response to the components of the problems encountered, which included problems of the following types: Web interfaces, users' mental models, and the Web information sources. Searching behavior and problem-solving patterns are described and interpreted within the relevant situational context and the problems users encountered are identified and analyzed. Both the problems users faced and their problem-solving approaches endeavored evidence a strong reliance on mental models of the features available on sites, the location of those features, and other interface design concepts

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Abstract

Examines some of the theories that have evolved to explain the mental processes required for the use of information systems. Categorizes research in this area into system oriented and user oriented studies and reviews this research. Describes a sample of methodologies used for examining users and their information seeking behaviour. Concludes with a discussion of the implications of these theories and methods for librarians and information specialists

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Abstract

The presentation of search results on the web has been dominated by the textual form of document representation. On the other hand, the document's visual aspects such as the layout, colour scheme, or presence of images have been studied in a limited context with regard to their effectiveness of search result presentation. This article presents a comparative evaluation of textual and visual forms of document representation as additional components of document surrogates. A total of 24 people were recruited for our task-based user study. The experimental results suggest that an increased level of document representation available in the search results can facilitate users' interaction with a search interface. The results also suggest that the two forms of additional representations are likely beneficial to users' information searching process in different contexts.

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Abstract

The search task and the system both affect the demand on cognitive resources during information search. In some situations the demands may become too high for a person. This article has a three-fold goal. First, it presents and critiques methods to measure cognitive load. Second, it explores the distribution of load across search task stages. Finally, it seeks to improve our understanding of factors affecting cognitive load levels in information search. To this end, a controlled Web search experiment with 48 participants was conducted. Interaction logs were used to segment search tasks semiautomatically into task stages. Cognitive load was assessed using a new variant of the dual-task method. Average cognitive load was found to vary by search task stages. It was significantly higher during query formulation and user description of a relevant document as compared to examining search results and viewing individual documents. Semantic information shown next to the search results lists in one of the studied interfaces was found to decrease mental demands during query formulation and examination of the search results list. These findings demonstrate that changes in dynamic cognitive load can be detected within search tasks. Dynamic assessment of cognitive load is of core interest to information science because it enriches our understanding of cognitive demands imposed on people engaged in the search process by a task and the interactive information retrieval system employed.

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Abstract

Limited research has investigated the role of multitasking, cognitive coordination, and cognitive shifts during web search. Understanding these three behaviors is crucial to web search model development. This study aims to explore characteristics of multitasking behavior, types of cognitive shifts, and levels of cognitive coordination as well as the relationship between them during web search. Data collection included pre- and postquestionnaires, think-aloud protocols, web search logs, observations, and interviews with 42 graduate students who conducted 315 web search sessions with 221 information problems. Results show that web search is a dynamic interaction including the ordering of multiple information problems and the generation of evolving information problems, including task switching, multitasking, explicit task and implicit mental coordination, and cognitive shifting. Findings show that explicit task-level coordination is closely linked to multitasking, and implicit cognitive-level coordination is related to the task-coordination process; including information problem development and task switching. Coordination mechanisms directly result in cognitive state shifts including strategy, evaluation, and view states that affect users' holistic shifts in information problem understanding and knowledge contribution. A web search model integrating multitasking, cognitive coordination, and cognitive shifts (MCC model) is presented. Implications and further research also are discussed.

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Abstract

Purpose - This paper aims to build on of a previous study of mental models of the bibliographic universe, which found that the Functional Requirements for Bibliographic Records (FRBR) conceptual model is intuitive. Design/methodology/approach - A total of 120 participants were presented with a list of bibliographic entities and six graphs each. They were asked to choose the graph they thought best represented the relationships between entities described. Findings - The graph based on the FRBR model was chosen by more than half of the participants and none of the alternatives stood out. This gives further indication that FRBR is an appropriate model of the bibliographic universe from users' standpoint. Research limitations/implications - The study only looked at the textual part of the bibliographic universe. Further research is needed for other types of materials. Practical implications - This research suggests that there should be a more positive attitude towards implementation of FRBR-based catalogues. Originality/value - This is one of only a handful of user studies relating to FRBR, which looks to be the backbone of catalogues for years to come. As such, the results should be of interest to everybody involved with catalogues, from cataloguers to the end-users.

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Abstract

No prior research has been identified that investigates the causal factors for workplace exploratory search task performance. The impact of user, task, and environmental factors on user satisfaction and task performance was investigated through a mixed methods study with 26 experienced information professionals using enterprise search in an oil and gas enterprise. Some participants found 75% of high-value items, others found none, with an average of 27%. No association was found between self-reported search expertise and task performance, with a tendency for many participants to overestimate their search expertise. Successful searchers may have more accurate mental models of both search systems and the information space. Organizations may not have effective exploratory search task performance feedback loops, a lack of learning. This may be caused by management bias towards technology, not capability, a lack of systems thinking. Furthermore, organizations may not "know" they "don't know" their true level of search expertise, a lack of knowing. A metamodel is presented identifying the causal factors for workplace exploratory search task performance. Semistructured qualitative interviews with search staff from the defense, pharmaceutical, and aerospace sectors indicates the potential transferability of the finding that organizations may not know their search expertise levels.

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Abstract

The research described in this article extends work done on human behavior in naming concepts and objects by adapting a methodology developed at Bell Labs and applying it to a library indexing language, the Library of Congress Subject Headings. The study investigated the representation of users' knowledge (names of objects and concepts), database representation for similar objects and concepts, and degree of agreement among users and between users and information systems. Three user groups give names to 40 stumuli. Names generated were compared with each other and with LCSH. Degree of agreement was calculated using similarity measures. The analyses identified patterns of agreement and variability in naming. There was little agreement in the names people use and the names recommended for use by LC, implying that retrieval systems should do more to accomodate common naming behavior

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Abstract

Representation and retrieval obstacles within a digital library designed for use by middle school children are presented. Representation of objects is key to retrieval. Tools used to create representations for children's resources, such as controlled vocabularies, need to be more age appropriate. Development of age-appropriate controlled vocabularies requires us to learn more about the ways children interact with systems and form search strategies to represent their information needs. Children's search terms and questions are a rich resource for learning more about their information seeking process, their question state, and their formulation of searches. A method for gathering and using children's own search terms and the benefits of their utilization in developing more age-appropriate controlled vocabularies are discussed.