-
International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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- Date
- 25. 3.2003 13:22:23
-
Information management for information services - economic challenge for the '90s : Proceedings of a Workshop for Participants from Countries in Central and Eastern Europe and Developing Countries, Berlin, 13.-19. Oct. 1991 (1992)
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- Content
- Enthält folgende Beiträge: STROETMANN, K.: Information management for the 90's: a conceptual framework; RÜCKL, S.: Challenges in the information age; TUDOR-SILOVIC, N.: From information management to social intelligence; TEVELI, J.: Marketing and cooperation of a group of libraries; AMLINSKI, L. u. H. VOIGT: Information management in libraries - aspects and perspectives; AFRE, S.A.: Library cooperation in the Ashanti region of Ghana; AGAJA, J.A.: Regional cooperation for the improvement of information services; GRAUMANN, S.: Information services as a profit centre in a company of the service industry; FREYTAG, J.: Data privacy, freedom of information, free access to information; Goedegebuure, B.: FID - it's role, activities and objectives in international cooperation; SCHWUCHOW, W.: Fundamental questions of financing and pricing information services; LUX, C.: To charge or not to charge for library services; SMETáCEK, V.: Current issues of financing and pricing information services in CSFR
- Theme
- Information Resources Management
-
Information culture and business performance : prepared for the British Library by HERTIS Information and Research and incorporating additional papers to reflect the international dimension (1995)
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- Theme
- Information Resources Management
-
¬The reference assessment manual (1995)
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- Editor
- Evaluation of Reference and Adult Services Committee Management and Operation of Public Services Section, Reference and Adult Services Division
- Footnote
- Rez. in: College and research libraries. 57(1996) no.3, S.307-308 (M. Crist); Journal of academic librarianship 22(1996) no.4, S.314 (D. Ettinger)
-
Librarians on the Internet : impact on reference services (1994)
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- Content
- Enthält die Beiträge: DIAZ, K.R.: Gatting started on the net; McGILLIS, L.: Gopher searching using Veronica; MARDIKIAN, J.: How to use Veronica to find information on the Internet; SMALL, J.J.: The Internet Goher: a reference tool; SCOTT, R.L.: Geoscience resources on the internet; MORGAN, K.A.: Economic and statistical information on the Internet; MAXYMUK, J.: Science resources on the Internet; KIBBEE, J.: A virtual library for librarians: JANET's bulletin board for libraries; NATALE, J.A.: Texas woman's university and White House communications on the Internet; POLLITZ, J.H.: Internet resources: opportunity knocks at the door; CROMER, D.E., M.E. JOHNSON: The impact of the Internet on communication among reference librarians; SILVA, M., G.F. CARTWRIGHT: The Internet and reference librarians: a question of leadership; HENDERSON, T.: MOOving towards a virtual reference service; ABELS, E.G., P. LIEBSCHER: A new challenge for intermediary-client communication: the electronic network; KALIN, S., C. WRIGHT: Internexus: a partnership for Internet instruction; STEPHENSON, N., D.J. WILLIS: Internet in-service training at the University of New Mexiko General Library; SANTAVICCA, E.F.: The Internet as a reference and research tool: a model for educators; ELLIOTT, C.S.: NREN update, 1993: Washington policy; STARR, S.S.: Evaluating physical science reference sources on the Internet; SEIDEN, P., K.A. NUCKOLLS: Developing a Campus-Wide Information System using the Gopher protocol: a study of collection development and classification issues; PERKINS, J.T.: The first mile down Internet I: development, training, and reference issues in the use of an X Windows interface for Internet access; NEUMAN, M., P. MANGIAFICO: Providing and accessing information via the Internet: the Georgetown catalogue of projects in electronic texts; PARKHURST, C.A., M.L. KWON: The Nevada Academic Libraries Information System: an application of Internet services; TOMER, C.: MIME and electronic reference services; STOREY, T.: The Internet and OCLC: broadening access to the world's information
- Footnote
- Rez. in: Collection management 20(1996) nos.3/4, S.194-195 (J.W. Hastreiter)
-
Covert and overt : recollecting and connecting intelligence service and information science (2005)
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- Classification
- 327.12 22
- Content
- Intelligence work and the information professions / Robert S. Taylor -- Spies of the airwaves / Norman Horrocks -- Intelligence work and information science : two men in a boat / David Batty -- The intelligence game : seeing is believing? / Robert Lee Chartrand -- Applications of information science to U.S. naval intelligence and narcotics intelligence, 1974-1992 / Emil Levine -- A life in the information trade / Charles T. Meadow -- Information management in MI5 before the age of the computer / Alistair Black and Rodney Brunt -- Some aspects of indexing in British intelligence, 1939-1945 / Rodney Brunt -- Intelligence agencies, librarians, and information scientists / Colin Burke -- Historical note on information science in wartime : pioneer documentation activities in World War II / Pamela Spence Richards -- Technology for open source government information and business intelligence / George L. Marling -- Knowledge transfer : information science shapes intelligencein the cold war era / Lee S. Strickland -- The information science and intelligence literature : an overview / Robert V. Williams -- Defining what information science is or should be : a survey and review of a half-century of published pronouncements / Ben-Ami Lipetz -- Wanted : a definition of "intelligence" / Michael Warner -- Evidence and inference in foreign intelligence / Maurice H. Hellner -- The zoo and the jungle : a comparison of the information practices of intelligence analysts and of scientists / Harold Wooster.
- DDC
- 327.12 22
- LCSH
- Intelligence service / Information resources
- Subject
- Intelligence service / Information resources
-
Electronic resources : use and user behavior (1998)
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- Content
- Issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems. Also includes 3 special reports on international reference services
-
Information resources and democracy (1994)
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- Content
- Enthält die Beiträge: LIEVROUW, L.A.: Information resources and democracy: understanding the paradox; BRAMAN, S.: The autopoietic state: communication and democratic potential in the net; DERVIN, B.: Information <-> democrary: an examination of underlying assumptions; NEWHAGEN, J.E.: Media use and political efficacy: the suburbanization of race and class; MARTINEZ, M.E.: Access to informazion technologies among school-age children: implications for a democratic society; ROGERS, E.M., L. COLLINS-JARVIS u. J. SCHMITZ: The PEN project in Santa Monica: interactive communication, equality, and political action; SUN, S.-L. u. G.A. BARNETT: The international telephone network and democratization
-
Innovationsforum 2003 : [Informationskompetenz] (2003)
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- Date
- 22. 2.2008 17:36:03
- RSWK
- Bibliothekswesen / Informationsmittel / Informationsdienste / Internet / Bibliotheksarbeit / Management (ÖVK)
- Subject
- Bibliothekswesen / Informationsmittel / Informationsdienste / Internet / Bibliotheksarbeit / Management (ÖVK)
-
Instruction for information access in sci-tech libraries (1993)
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- Content
- Issue devoted to the topic of teaching users of scientific and technical libraries how to use information resources effectively
-
¬The Holocaust : memories, research, reference (1998)
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- Content
- Issue devoted to research on the Holocaust and library reference work related to the Holocaust, specifically in the USA. Attempts to include a wide breadth of scholarly material within its compass. Includes discussion of Internet resources and of attempts to obfuscate the reality of the Holocaust on the Internet
-
"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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- Abstract
- Von der Suche über das Finden zum Wissen - Routine in wohl jeder Bibliothek. Die zielgerichtete Suche im Auftrag des Kunden bildet den roten Faden des vorliegenden Themenheftes, das ausgewählte Beiträge aus Theorie und Praxis beinhaltet. Die ersten beiden Abhandlungen setzen sich grundlegend mit dem Auskunftsdienst in Bibliotheken auseinander. Während Tom Becker (Münchner Stadtbibliothek Am Gasteig) eine Standortbestimmung der Face-to-Face-Interaktion im Auskunftsdienst vornimmt, setzt sich Ursula Georgy (Fachhochschule Köln) mit den Chancen auseinander, die der Auskunftsdienst als Bestandteil eines bibliotheksweiten Total-Quality- und Service-Quality-Ansatzes einnehmen kann. Einführend wird so verdeutlicht, dass Bibliotheken über eine hohe Informationskompetenz im Auskunftsdienst verfügen, diese aber sowohl als Serviceprodukt wie auch als Marketingobjekt ständiger Optimierung unterwerfen müssen. Im Weiteren werden Rahmenbedingungen für diese qualitativ hochwertige Dienstleistung näher betrachtet. Jutta Zimmermann (Stadtbibliothek Reutlingen) beschreibt theoretische Grundlagen und Entwicklungsschritte von Auskunftsdienstkonzepten und die praktischen Erfahrungen, die die Stadtbibliothek Reutlingen in der bisherigen Umsetzung gemacht hat. Das Auskunftsinterview als das zentrale Instrument zur Klärung des realen Informationsbedarfes des Kunden erläutert. Hermann Rösch (Fachhochschule Köln). Ziele, Verlauf, Methoden und Techniken des Auskunftsinterviews werden behandelt und ein besonderes Augenmerk gilt den Spezifika, die im digitalen Umfeld durch Auskunft per E-Mail, Webformular oder Chat bestehen. Katharina Schaal (starkewortarbeit Stuttgart) greift den Themenkomplex Stressbewältigung und Motivation im Auskunftsdienst auf und stellt - basierend auf Fallbeispielen aus dem Alltag - Handlungsanleitungen für ein gelassenes Agieren an der Infotheke vor. Vor allem digitale Ressourcen für den Auskunftsdienst stellt Frank Daniel (Stadtbibliothek Köln) in den Fokus seines Beitrags und beleuchtet die Wechselbeziehung eines sich ändernden Nutzerverhaltens mit einem komplexer und spezifischer werdenden Informationsmarkt bezogen auf den Auskunftsdienst von Bibliotheken. Qualitätsstandards im Auskunftsdienst von Bibliotheken bilden den abschließenden Themenkomplex. Ingeborg Simon (HdM Stuttgart) kommentiert und übersetzt die 'Guidelines for Behavioral Perfomances of Reference and Information Service Providers' der American Library Association und unterstreicht den Stellenwert solcher Guidelines als Instrument kontinuierlicher Qualitätsverbesserung. Der Artikel von Cornelia Vonhof (HdM Stuttgart) untersucht die Einführung von Auskunftsstandards als Change-Management-Prozess und beschreibt unter diesem Blickwinkel Möglichkeiten zum Umgang mit Widerständen, Erfolgsfaktoren in sowie Möglichkeiten der Stabilisierung von Veränderungsprozessen. Das praktische Beispiel einer qualitativen Untersuchung des Auskunftsdienstes liefert Carmen Barz (Münchner Stadtbibliothek Am Gasteig): Studierende begaben sich "inkognito" in eine Auskunftssituation, um Stärken und Schwächen dieser Dienstleistung in der Münchener Zentralbibliothek festzuhalten. In dem Artikel werden die Methode, die Ergebnisse der Studie und die daraus abgeleiteten Maßnahmen vorgestellt. Daran anknüpfend stellen Tom Becker und Hanne Riehm (beide Münchner Stadtbibliothek Am Gasteig) den Weg von eben dieser Evaluation hin zu der Definition eines Katalogs von Standards und dazugehörigen Verhaltensweisen unter aktiver Einbindung aller dortigen Mitarbeiter vor. Die erarbeiteten Qualitätsstandards und Verhaltensweisen werden anschließend aufgeführt. Die Stadtbücherei Stuttgart hinterfragt das vorhandene Servicelevel im Auskunftsdienst und entwickelt aufbauend auf vorhandenen Bausteinen eine systemweit einheitliche Auskunfts-Konzeption. Warum die stetig steigenden und sehr differenzierten Anforderungen seitens der Kunden durch klar formulierte Qualitätsstandards besser kanalisiert und bewältigt werden können, berichtet Katinka Emminger (Stadtbücherei Stuttgart).
- Date
- 22. 2.2008 14:05:48
- RSWK
- Auskunftsstandards / Chance-Management-Prozess (ÖVK)
- Subject
- Auskunftsstandards / Chance-Management-Prozess (ÖVK)
-
Reference sources on the Internet : off the shelf and onto the Web (1997)
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- Abstract
- Issue devoted to reference sources on the Internet. Provides reference librarians with a core list of resources in a variety of subject areas available on the Internet. Articles are grouped under the following headings: general; business and social sciences; humanities; leisure studies; sciences; and a feature column on government information sources
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Library resources on the Internet : strategies for selection and use (1992)
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-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
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Reference services : administration and management (1982)
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Finance, budget, and management for reference services (1989)
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Reference services in the humanities (1994)
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- Content
- Enthält die Beiträge: HUJSAK, M.D.: Craft information sources; LAYNE, S.S.: Artists, arthistorians, and visual art information; MEHR, L.H. u. S. ARCHER: Stand and deliver: providing research and reference assistance at the Margaret Herrick Library of the Academy of Motion Picture Arts and Sciences; GOTTLIEB, J.: Reference service for performing musicians: understanding and meeting their needs; STEBELMAN, S.: Vocabulay control and the humanities: a case study of the MLA International Bibliography; ROBERTS, K.: Reference referral: public library humanities questions in California's reference network; KING, J.B.: History research into the 21st century; YOUNG, M.L. u. D.L. DOOLITTLE: The halt of stereotyping: when does the American Indian enter the mainstream?; BUCK, R.M.: For suppression and fear - 'See librarian': censorship of the arts and humanities in libraries; CASE, B. u. Y. Xu: Access to special collections in the humanities: who's guarding the gates and whys?; PLUM, T. u. T.N. SMALLEY: Research as repatriation; KAHN, D.: Performing by the book: library resources for theatre artists; BURNETTE, M., C.M. GILLIS u. M. COCHRAN: The humanist and the library: promoting new scholarship through collaborative interaction between humanists and librarians; WILLARD, L.C.: The library yet to come; JOHNSON, W.G.: The need for a value-based reference policy: John Rawls at the reference desk
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Information for industry : twenty-one years of the Library Association Industrial Group (1991)
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- Abstract
- Papers include: management of corporate knowledge, the enforced reorganization of industrial libraries, networking and cooperation, fee-based information services, information systems for the end user, copyright, marketing public sector business information, the British Library business information services and the provision of business information in Scotland
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Research in reference effectiveness : proceedings of a preconference sponsored by the Research and Statistics Committee, Management and Operation of Public Services Section, Reference and Adult Services Division, American Library Association, San Francisco, California, June 26, 1992 (1993)
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