Reimer, U.; Brockhausen, P.; Lau, T.; Reich, J.R.: Ontology-based knowledge management at work : the Swiss life case studies (2004)
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- Abstract
- This chapter describes two case studies conducted by the Swiss Life insurance group with the objective of proving the practical applicability and superiority of ontology-based knowledge management over classical approaches based on text retrieval technologies. The first case study in the domain of skills management uses manually constructed ontologies about skills, job functions and education. The purpose of the system is to give support for finding employees with certain skills. The ontologies are used to ensure that the user description of skills and the machine-held index of skills and people use the same vocabulary. The use of a shared vocabulary increases the performance of such a system significantly. The second case study aims at improving content-oriented access to passages of a 1000 page document about the International Accounting Standard on the corporate intranet. To this end, an ontology was automatically extracted from the document. It can be used to reformulate queries that turned out not to deliver the intended results. Since the ontology was automatically built, it is of a rather simple structure, consisting of weighted semantic associations between the relevant concepts in the document. We therefore call it a 'lightweight ontology'. The two case studies cover quite different aspects of using ontologies in knowledge management applications. Whereas in the second case study an ontology was automatically derived from a search space to improve information retrieval, in the first skills management case study the ontology itself introduces a structured search space. In one case study we gathered experience in building an ontology manually, while the challenge of the other case study was automatic ontology creation. A number of the novel Semantic Web-based tools described elsewhere in this book were used to build the two systems and both case studies described have led to projects to deploy live systems within Swiss Life.
