Erdelez, S.; Doty, P.: Adapting knowledge management to a heterogeneous information environment : a case study of county judges and clerks in rural Texas counties (1999)
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- Abstract
- Heterogeneous information environments may cause many problems for knowledge managers. Common characteristics of these environments are complex work practices, non-standard problem solving techniques, and multiple reporting requirements. This paper presents some of the challenges to knowledge management revealed in a 1998 study of county judges and clerks in rural Texas courts. Both types of actors have complex job responsibilities with multiple facets. Their work practices are highly sophisticated, developed over many decades, and not easily transferable to digital environments. State oversight and reporting agencies play important roles in introducing information technologies into local court jurisdictions. The most important element that is missing from such initiatives, however, is a concern for integrated, practice-driven knowledge management processes. It is important to overcome the limited understanding that oversight agencies, technology vendors, and IT consulting firms have of local courts' work practices and knowledge management. To that end, the authors propose a model for integration of knowledge management work practices in local courts into large-scale state information systems. This model emphasizes the need for a holistic, well-integrated view of local practitioners' work and responsibilities
