Search (3 results, page 1 of 1)

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Abstract

Both user involvement and system support play important roles in applying search tactics. To apply search tactics in the information retrieval (IR) processes, users make decisions and take actions in the search process, while IR systems assist them by providing different system features. After analyzing 61 participants' information searching diaries and questionnaires we identified various types of user involvement and system support in applying different types of search tactics. Based on quantitative analysis, search tactics were classified into 3 groups: user-dominated, system-dominated, and balanced tactics. We further explored types of user involvement and types of system support in applying search tactics from the 3 groups. The findings show that users and systems play major roles in applying user-dominated and system-dominated tactics, respectively. When applying balanced tactics, users and systems must collaborate closely with each other. In this article, we propose a model that illustrates user involvement and system support as they occur in user-dominated tactics, system-dominated tactics, and balanced tactics. Most important, IR system design implications are discussed to facilitate effective and efficient applications of the 3 groups of search tactics.

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Abstract

Although many studies have identified search tactics, few studies have explored tactic transitions. This study investigated the transitions of search tactics during the Web-based search process. Bringing their own 60 search tasks, 31 participants, representing the general public with different demographic characteristics, participated in the study. Data collected from search logs and verbal protocols were analyzed by applying both qualitative and quantitative methods. The findings of this study show that participants exhibited some unique Web search tactics. They overwhelmingly employed accessing and evaluating tactics; they used fewer tactics related to modifying search statements, monitoring the search process, organizing search results, and learning system features. The contributing factors behind applying most and least frequently employed search tactics are in relation to users' efforts, trust in information retrieval (IR) systems, preference, experience, and knowledge as well as limitation of the system design. A matrix of search-tactic transitions was created to show the probabilities of transitions from one tactic to another. By applying fifth-order Markov chain, the results also presented the most common search strategies representing patterns of tactic transition occurring at the beginning, middle, and ending phases within one search session. The results of this study generated detailed and useful guidance for IR system design to support the most frequently applied tactics and transitions, to reduce unnecessary transitions, and support transitions at different phases.