McGraw, K.L.: Performance support systems : integrating AI, hypermedia, and CBT to enhance user performance (1994)
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- Abstract
- Organizations are fielding increasingly complex systems for use ny knowledge workers at all levels. This often results in situations where the operators' skills, knowledge, and abilities are not sufficient to ensure efficient, accurate performance. Often, the solution has been the development of online help, Computer Based Training, or job aids. However, none of these alone provides the full support that the integration of AI technologies, hypermedia, and CBT could offer. Introduces the concept of Performance Support Systems, whose components include embedded training, hypermedia help, AI-based coaches, and an adaptable model-based user interface. Explores the concept through a discussion of the design of a PSS for a complex database system
