Search (4 results, page 1 of 1)

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Abstract

Human information interaction (HII) is an emerging area of study that investigates how people interact with information; its subfield human information behavior (HIB) is a flourishing, active discipline. Yet despite their obvious relevance to the design of information systems, these research areas have had almost no impact on systems design. One issue may be the contextual complexity of human interaction with information; another may be the difficulty in translating real-life and unstructured HII complexity into formal, linear structures necessary for systems design. In this book, Raya Fidel proposes a research approach that bridges the study of human information interaction and the design of information systems: cognitive work analysis (CWA). Developed by Jens Rasmussen and his colleagues, CWA embraces complexity and provides a conceptual framework and analytical tools that can harness it to create design requirements. CWA offers an ecological approach to design, analyzing the forces in the environment that shape human interaction with information. Fidel reviews research in HIB, focusing on its contribution to systems design, and then presents the CWA framework. She shows that CWA, with its ecological approach, can be used to overcome design challenges and lead to the development of effective systems. Researchers and designers who use CWA can increase the diversity of their analytical tools, providing them with an alternative approach when they plan research and design projects. The CWA framework enables a collaboration between design and HII that can create information systems tailored to fit human lives. Human Information Interaction constructs an elegant argument for an ecological approach to information behavior. Professor Raya Fidel's cogent exposition of foundational theoretical concepts including cognitive work analysis delivers thoughtful guidance for future work in information interaction. Raya Fidel provides the human information interaction field with a manifesto for studying human information behavior from a holistic perspective, arguing that context dominates human action and we are obligated to study it. She provides a tutorial on cognitive work analysis as a technique for such study. This book is an important contribution to the Information field. Raya Fidel presents a nuanced picture of research on human information interaction, and advocates for Cognitive Work Analysis as the holistic approach to the study and evaluation of human information interaction.

LCSH

Information storage and retrieval systems

Subject

Information storage and retrieval systems

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Date

17. 1.2019 17:22:18

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Date

28. 8.2019 19:21:22

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Abstract

Throughout most of human history, people got the information they needed for their lives more or less automatically and unthinkingly--through people they talked with, and from their own life experiences. Today, we are inundated with information but often know little about how to find our way through the vast sea of recorded knowledge to get to what we really want and need. In the information sciences researchers have thought a great deal about information seeking, and have studied people in the grip of trying to satisfy an information need. Much has been learned about how to enable comfortable and fun information searching in human, paper, and digital environments. Professor Marcia Bates of UCLA's Department of Information Studies has collected fifteen of her major papers on information searching in theory and practice in this volume. The articles address many aspects of searching for information, including searching tactics and techniques, the "vocabulary problem" in online searching, the kinds of indexing terms to use in various contexts, the Bradford Distribution and its effects on searching in large databases, the true nature of browsing, and how to design computer interfaces for successful searching. For all the variety in types of information systems, the human being interacting with an information source is remarkably stable in psychology and behavior. These human traits and system features are explored in depth in this book. Bates' popular articles, "What is Browsing--Really?" and "The Design of Browsing and Berrypicking Techniques for the Online Search Interface," are included. This is Volume II of three containing selected works by Bates. The others are titled: Information and the Information Professions (Vol. I) and Information Users and Information System Design (Vol. III)