Search (3 results, page 1 of 1)

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Date

22. 1.2017 16:45:48

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Abstract

Human information interaction (HII) is an emerging area of study that investigates how people interact with information; its subfield human information behavior (HIB) is a flourishing, active discipline. Yet despite their obvious relevance to the design of information systems, these research areas have had almost no impact on systems design. One issue may be the contextual complexity of human interaction with information; another may be the difficulty in translating real-life and unstructured HII complexity into formal, linear structures necessary for systems design. In this book, Raya Fidel proposes a research approach that bridges the study of human information interaction and the design of information systems: cognitive work analysis (CWA). Developed by Jens Rasmussen and his colleagues, CWA embraces complexity and provides a conceptual framework and analytical tools that can harness it to create design requirements. CWA offers an ecological approach to design, analyzing the forces in the environment that shape human interaction with information. Fidel reviews research in HIB, focusing on its contribution to systems design, and then presents the CWA framework. She shows that CWA, with its ecological approach, can be used to overcome design challenges and lead to the development of effective systems. Researchers and designers who use CWA can increase the diversity of their analytical tools, providing them with an alternative approach when they plan research and design projects. The CWA framework enables a collaboration between design and HII that can create information systems tailored to fit human lives. Human Information Interaction constructs an elegant argument for an ecological approach to information behavior. Professor Raya Fidel's cogent exposition of foundational theoretical concepts including cognitive work analysis delivers thoughtful guidance for future work in information interaction. Raya Fidel provides the human information interaction field with a manifesto for studying human information behavior from a holistic perspective, arguing that context dominates human action and we are obligated to study it. She provides a tutorial on cognitive work analysis as a technique for such study. This book is an important contribution to the Information field. Raya Fidel presents a nuanced picture of research on human information interaction, and advocates for Cognitive Work Analysis as the holistic approach to the study and evaluation of human information interaction.

LCSH

Information storage and retrieval systems

Subject

Information storage and retrieval systems

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Abstract

The field of human information behavior runs the gamut of processes from the realization of a need or gap in understanding, to the search for information from one or more sources to fill that gap, to the use of that information to complete a task at hand or to satisfy a curiosity, as well as other behaviors such as avoiding information or finding information serendipitously. Designers of mechanisms, tools, and computer-based systems to facilitate this seeking and search process often lack a full knowledge of the context surrounding the search. This context may vary depending on the job or role of the person; individual characteristics such as personality, domain knowledge, age, gender, perception of self, etc.; the task at hand; the source and the channel and their degree of accessibility and usability; and the relationship that the seeker shares with the source. Yet researchers have yet to agree on what context really means. While there have been various research studies incorporating context, and biennial conferences on context in information behavior, there lacks a clear definition of what context is, what its boundaries are, and what elements and variables comprise context. In this book, we look at the many definitions of and the theoretical and empirical studies on context, and I attempt to map the conceptual space of context in information behavior. I propose theoretical frameworks to map the boundaries, elements, and variables of context. I then discuss how to incorporate these frameworks and variables in the design of research studies on context. We then arrive at a unified definition of context. This book should provide designers of search systems a better understanding of context as they seek to meet the needs and demands of information seekers. It will be an important resource for researchers in Library and Information Science, especially doctoral students looking for one resource that covers an exhaustive range of the most current literature related to context, the best selection of classics, and a synthesis of these into theoretical frameworks and a unified definition. The book should help to move forward research in the field by clarifying the elements, variables, and views that are pertinent. In particular, the list of elements to be considered, and the variables associated with each element will be extremely useful to researchers wanting to include the influences of context in their studies.