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Makri, S.; Turner, S.: "I can't express my thanks enough" : the "gratitude cycle" in online communities (2020)
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- Abstract
- Gratitude is a fundamental aspect of social interaction that positively influences emotional and social well-being. It is also crucial for promoting online community health by motivating participation. However, how gratitude occurs and can be encouraged in online communities is not yet well understood. This exploratory study investigated how online community users experience gratitude, focusing on how gratitude expression and acknowledgment occurs, can break down or can be reinforced. Semistructured Critical Incident interviews were conducted with 8 users of various online communities, including discussion and support groups, social Q&A sites, and review sites, eliciting 17 memorable examples of giving and receiving thanks online. The findings gave rise to a process model of gratitude in online communities-the "gratitude cycle," which provides a detailed, holistic understanding of the experience of gratitude online that can inform the design of online community platforms that aim to motivate users to perpetuate the cycle. An enriched understanding of gratitude in online communities can help ensure future platforms better support the expression and acknowledgment of thanks, encouraging participation.
- Source
- Journal of the Association for Information Science and Technology. 71(2020) no.5, S.503-515
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MacFarlane, A.; Missaoui, S.; Makri, S.; Gutierrez Lopez, M.: Sender vs. recipient-orientated information systems revisited (2022)
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- Abstract
- Purpose Belkin and Robertson (1976a) reflected on the ethical implications of theoretical research in information science and warned that there was potential for abuse of knowledge gained by undertaking such research and applying it to information systems. In particular, they identified the domains of advertising and political propaganda that posed particular problems. The purpose of this literature review is to revisit these ideas in the light of recent events in global information systems that demonstrate that their fears were justified. Design/methodology/approach The authors revisit the theory in information science that Belkin and Robertson used to build their argument, together with the discussion on ethics that resulted from this work in the late 1970s and early 1980s. The authors then review recent literature in the field of information systems, specifically information retrieval, social media and recommendation systems that highlight the problems identified by Belkin and Robertson. Findings Information science theories have been used in conjunction with empirical evidence gathered from user interactions that have been detrimental to both individuals and society. It is argued in the paper that the information science and systems communities should find ways to return control to the user wherever possible, and the ways to achieve this are considered. Research limitations/implications The ethical issues identified require a multidisciplinary approach with research in information science, computer science, information systems, business, sociology, psychology, journalism, government and politics, etc. required. This is too large a scope to deal with in a literature review, and we focus only on the design and implementation of information systems (Zimmer, 2008a) through an information science and information systems perspective. Practical implications The authors argue that information systems such as search technologies, social media applications and recommendation systems should be designed with the recipient of the information in mind (Paisley and Parker, 1965), not the sender of that information. Social implications Information systems designed ethically and with users in mind will go some way to addressing the ill effects typified by the problems for individuals and society evident in global information systems. Originality/value The authors synthesize the evidence from the literature to provide potential technological solutions to the ethical issues identified, with a set of recommendations to information systems designers and implementers.
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Makri, S.; Blandford, A.; Gow, J.; Rimmer, J.; Warwick, C.; Buchanan, G.: ¬A library or just another information resource? : a case study of users' mental models of taditional and digital libraries (2007)
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- Source
- Journal of the American Society for Information Science and Technology. 58(2007) no.3, S.433-445
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Makri, S.: Information informing design : Information Science research with implications for the design of digital information environments (2020)
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- Source
- Journal of the Association for Information Science and Technology. 71(2020) no.11, S.1402-1412
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Makri, S.; Blandford, A.; Cox, A.L.: Using information behaviors to evaluate the functionality and usability of electronic resources : from Ellis's model to evaluation (2008)
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- Source
- Journal of the American Society for Information Science and Technology. 59(2008) no.14, S.2244-2267
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Makri, S.; Warwick, C.: Information for inspiration : understanding architects' information seeking and use behaviors to inform design (2010)
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- Source
- Journal of the American Society for Information Science and Technology. 61(2010) no.9, S.1745-1770
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Makri, S.; Blandford, A.; Woods, M.; Sharples, S.; Maxwell, D.: "Making my own luck" : serendipity strategies and how to support them in digital information environments (2014)
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- Source
- Journal of the Association for Information Science and Technology. 65(2014) no.11, S.2179-2194
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Pontis, S.; Kefalidou, G.; Blandford, A.; Forth, J.; Makri, S.; Sharples, S.; Wiggins, G.; Woods, M.: Academics' responses to encountered information : context matters (2016)
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- Source
- Journal of the Association for Information Science and Technology. 67(2016) no.8, S.1883-1903
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Makri, S.; Hsueh, T.-L.; Jones, S.: Ideation as an intellectual information acquisition and use context : investigating game designers' information-based ideation behavior (2019)
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- Source
- Journal of the Association for Information Science and Technology. 70(2019) no.8, S.775-787
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Makri, S.; Buckley, L.: Down the rabbit hole : investigating disruption of the information encountering process (2020)
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- Source
- Journal of the Association for Information Science and Technology. 71(2020) no.2, S.127-142
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Lee, L.; Ocepek, M.G.; Makri, S.: Information behavior patterns : a new theoretical perspective from an empirical study of naturalistic information acquisition (2022)
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- Source
- Journal of the Association for Information Science and Technology. 73(2022) no.4, S.594-608
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Gutierrez Lopez, M.; Makri, S.; MacFarlane, A.; Porlezza, C.; Cooper, G.; Missaoui, S.: Making newsworthy news : the integral role of creativity and verification in the human information behavior that drives news story creation (2022)
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- Source
- Journal of the Association for Information Science and Technology. 73(2022) no.10, S.1445-1460
