Davies, J.; Duke, A.; Stonkus, A.: OntoShare: evolving ontologies in a knowledge sharing system (2004)
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- Abstract
- We saw in the introduction how the Semantic Web makes possible a new generation of knowledge management tools. We now turn our attention more specifically to Semantic Web based support for virtual communities of practice. The notion of communities of practice has attracted much attention in the field of knowledge management. Communities of practice are groups within (or sometimes across) organizations who share a common set of information needs or problems. They are typically not a formal organizational unit but an informal network, each sharing in part a common agenda and shared interests or issues. In one example it was found that a lot of knowledge sharing among copier engineers took place through informal exchanges, often around a water cooler. As well as local, geographically based communities, trends towards flexible working and globalisation have led to interest in supporting dispersed communities using Internet technology. The challenge for organizations is to support such communities and make them effective. Provided with an ontology meeting the needs of a particular community of practice, knowledge management tools can arrange knowledge assets into the predefined conceptual classes of the ontology, allowing more natural and intuitive access to knowledge. Knowledge management tools must give users the ability to organize information into a controllable asset. Building an intranet-based store of information is not sufficient for knowledge management; the relationships within the stored information are vital. These relationships cover such diverse issues as relative importance, context, sequence, significance, causality and association. The potential for knowledge management tools is vast; not only can they make better use of the raw information already available, but they can sift, abstract and help to share new information, and present it to users in new and compelling ways.
