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Abstract

Purpose - Argues that the internet has an important contribution to make to the improvement of the democratic process, but that this contribution can only be effective with advocacy and support from information professionals and educators; the cultivation of eLiteracy by such information professionals and educators is vital in delivering the democratic potential of the internet. Design/methodology/approach - An opinion piece based on current and recent trends in thinking about digital citizenship, the internet and democracy. Findings - Hopeful initial visions of the impact of internet technologies on democracy have been shown to be in some ways too optimistic. Many of the most notable social impacts of the internet on our collective well-being have been harmful. The cultivation of eLiteracy as a democratic attribute of citizenship should enable us to make the most of the social beneficent potential of the networks. Research limitations/implications - Purely an expression of belief about what may prove to be the likely social and political benefits of promoting eLiteracy as an aspect of enhanced citizenship. Offers potential for exploration via more in-depth research. Practical implications - Opens up an optimistic social and political purpose to the cultivation of eLiteracy in a broad mass of citizens. Originality/value - Affirms an optimistic view of the democratic potential of the internet, but makes it clear that this potential will not emerge of its own accord. Citizens must engage intelligently with the social and political issues raised by the internet, in particular with the issue of how the new media enable the electorate to conduct dialogue with government. Information professionals have a particular civic duty to be aware of the democratic significance of their promotion of information literacy and, more specifically, of eLiteracy.

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Abstract

Purpose - The purpose of this paper is to point out that past models of information ownership may not carry over to the age of digital information. The fact that public ownership of information (for example, by means of national and public library collections) created social benefits in the past does not mean that a greater degree of private sector involvement in information provision in the knowledge society of today is synonymous with an abandonment of past ideals of social information provision. Design/methodology/approach - A brief review of recent issues in digital preservation and national electronic heritage management, with an examination of the public-private sector characteristics of each issue. Findings - Private companies and philanthropic endeavours focussing on the business of digital information provision have done some things - which in the past we have associated with the public domain - remarkably well. It is probably fair to say that this has occurred against the pattern of expectation of the library profession. Research limitations/implications - The premise of this paper is that LIS research aimed at predicting future patterns of problem solving in information work should avoid the narrow use of patterns of public-private relationships inherited from a previous, print-based information order. Practical implications - This paper suggests practical ways in which the library and information profession can improve digital library services by looking to form creative partnerships with private sector problem solvers. Originality/value - This paper argues that the LIS profession should not take a doctrinaire approach to commercial company involvement in "our" information world. Librarians should facilitate collaboration between all parties, both public and private, to create original solutions to contemporary information provision problems. In this way we can help create pragmatic, non-doctrinaire solutions that really do work for the citizens of our contemporary information society.

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Abstract

Purpose - The purpose of this paper is to examine recent thinking about reference services and library use of virtual reference (VR) software, in order to put into context the value of advanced social networking technologies such as Second Life to libraries and their users. Design/methodology/approach - A brief review of the main developments in the recent history of VR, combined with a comparison of the relevant features in common between generic VR packages and Second Life. Findings - That the key weaknesses of established VR services are also found in Second Life, but that these weaknesses should be readily overcome as technical advances are made and librarians clarify to software providers the type of functionality they require from their services. Research limitations/implications - The need for a higher level of complex authentication functionality, as necessitated when combining digital library subscription services with interactive virtual library environments, is outlined and defined. This is a fertile area for service provider research and development. Practical implications - The practical benefits of VR and Second Life services to libraries will be limited until the authentication issues summarised in this paper are addressed. Originality/value - The paper attempts to enlarge the literature on Second Life by discussing this recent innovation in terms of the broader historical context against which such digital library services have evolved. In particular, it points out the ironic similarity between digital reference environments and declining traditional reference services, which both are disadvantaged by their "distance" from core, authenticated digital library content.

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