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Abstract

While most research in the area of human-information behavior has focused an a single dimension-either the psychological or the social-this case study demonstrated the importance of a multidimensional approach. The Cognitive Work Analysis framework guided this field study of one event of collaborative information retrieval (CIR) carried out by design engineers at Microsoft, including observations and interviews. Various dimensions explained the motives for this CIR event and the challenges the participants encountered: the cognitive dimension, the specific task and decision, the organization of the teamwork, and the organizational culture. Even though it is difficult at times to separate one dimension from another, and all are interdependent, the analysis uncovered several reasons for design engineers to engage in CIR, such as when they are new to the organization or the team, when the information lends itself to various interpretations, or when most of the needed information is not documented. Similar multidimensional studies will enhance our understanding of human-information behavior.

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Abstract

Decribes the BookHouse, a system for the retrieval and indexing of fiction and non fiction literature developed for public and school libraries though cooperation between library and information science professionals. Discusses 3 aspects of the system: domain characteristic; task analysis; and user characteristics. Outlines the framework underlying the collection of field data with special emphasis on the work involved in transforming the empirical field studies of user behaviour in the library into computer system specifications and subsequent design of a retrieval system providing subject access to fiction. Describes a few of the many indexing policies, rules and practices which evolved for concept identification and book descriptions as well as the functionality and associated displays of the system for supporting the retrieval and indexing of fiction