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Content

Key Features e Jargon-free and aimed at information professionals with sole/mixed responsibilities - Draws many examples from broader library management contexts - Clearly distinguishes between intranet and Internet technologies Readership Information professionals with primary/ secondary responsibility for Intranets or Intranet sites within an organisation. Library managers and directors. Contents Introduction Why users behave irrationally - user expectations; the information skills deficit (and surplus); pattern recognition and false superstitions (how the brain builds relationships between ideas; hypertext; weIl-worn paths and habitual information seeking behaviour; how intranets stifle users); expectations of failure Why organisations behave irrationally - competing perspectives; organisational expectations; organisational structure and information ownership; the information wasteland; why Intranets are not IT applications Reconciling competing expectations - defining expectations; setting realistic targets; placing Intranets within broader information strategies Elements of Intranet architecture - aspects of Intranet architecture; designing success Implementing and managing Intranets-implementing Intranets; designing success Anticipating change - information systems convergence