Kuhlthau, C.C.: Inside the search process : Information seeking from the user's perspective (1991)
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- Abstract
- The article discusses the user's perspective of information seeking. A model of the information search process is presented derived from a series of five studies investigating common experiences of users in information seeking situations. The cognitive and affective aspects of the process of information suggest a gap between the user's natural process of information use and the information system and intermediaries' traditional patterns of information provision
