-
Campbell, M.J.: Business information services : some aspects of structure, organization and problems (1981)
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- Series
- Social science information studies
-
Meier, F.: Informationsverhalten in Social Media (2015)
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- Abstract
- Der Beitrag plädiert für Social Media (social media) als Untersuchungsgegenstand der Informationsverhaltensforschung. Dabei wird vorgestellt, welche Charakteristika mit Facebook, Twitter und Co. als Informationsquellen verbunden sind, welche Fragestellungen für die Informationsverhaltensforschung im Kontext von social media relevant sind und welche Herausforderungen bei der Untersuchung solcher Plattformen bestehen. Studien und Forschungsarbeiten zur microblogging-Plattform Twitter, werden im Zuge einer allgemeinen Argumentation als Beispiele für konkrete Forschungsinteressen herangezogen.
- Source
- Information - Wissenschaft und Praxis. 66(2015) H.1, S.22-28
-
Zhang, X.; Wang, D.; Tang, Y.; Xiao, Q.: How question type influences knowledge withholding in social Q&A community (2023)
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- Abstract
- Social question-and-answer (Q&A) communities are becoming increasingly important for knowledge acquisition. However, some users withhold knowledge, which can hinder the effectiveness of these platforms. Based on social exchange theory, the study investigates how different types of questions influence knowledge withholding, with question difficulty and user anonymity as boundary conditions. Two experiments were conducted to test hypotheses. Results indicate that informational questions are more likely to lead to knowledge withholding than conversational ones, as they elicit more fear of negative evaluation and fear of exploitation. The study also examines the interplay of question difficulty and user anonymity with question type. Overall, this study significantly extends the existing literature on counterproductive knowledge behavior by exploring the antecedents of knowledge withholding in social Q&A communities.
- Date
- 22. 9.2023 13:51:47
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Shah, C.; Kitzie, V.: Social Q&A and virtual reference : comparing apples and oranges with the help of experts and users (2012)
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- Abstract
- Online question-answering (Q&A) services are becoming increasingly popular among information seekers. We divide them into two categories, social Q&A (SQA) and virtual reference (VR), and examine how experts (librarians) and end users (students) evaluate information within both categories. To accomplish this, we first performed an extensive literature review and compiled a list of the aspects found to contribute to a "good" answer. These aspects were divided among three high-level concepts: relevance, quality, and satisfaction. We then interviewed both experts and users, asking them first to reflect on their online Q&A experiences and then comment on our list of aspects. These interviews uncovered two main disparities. One disparity was found between users' expectations with these services and how information was actually delivered among them, and the other disparity between the perceptions of users and experts with regard to the aforementioned three characteristics of relevance, quality, and satisfaction. Using qualitative analyses of both the interviews and relevant literature, we suggest ways to create better hybrid solutions for online Q&A and to bridge the gap between experts' and users' understandings of relevance, quality, and satisfaction, as well as the perceived importance of each in contributing to a good answer.
-
Cisler, S.: Community computer networks : building electronic greenbelts (1994)
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- Abstract
- Gives a background to the development of community networks giving an outline of the current situation. Describes the information and services found on the networks, the connection the systems use, who starts and runs the systems and their sources of funding. Presents a range of current models describing HAWAII FYI, National Capital FreeNEt. Ottawa, Wellington City Council's Community Computer Network, New Zealand, and Big Sky Telegraphy, Dilton, Montana, and outlining other models. Examines social aspects of the systems and looks to the future of these systems in the light of changing technology
-
Oppenheim, C.: National information policies and the need for a coalition for public information (1996)
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- Abstract
- Defines a national information policy, identifying 6 component areas. Describes some specific aspects of government action that can be used as a test of commitment to an national information policy. Suggests support for electronic information industries is one of the key methods by which a government can influence information policy, citing the case of the USA as an example. More specifically, considers freedom of information, and policy towards public and national libraries. Argues for the creation of a Coalition for Public Information in each major country, to provide a forum where members of the information community can participate in public policy discussions about technical, economic and social questions arising from the use of information derived from the new electronic communication and information delivery technologies
-
Odini, C.: Trends in information needs and use research (1993)
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- Abstract
- Highlights the major trends in information needs and use in a survey of the literature from the later 1940s to the present time. The shortcomings of early studies, particularly questionnaire surveys, are found to be defective methodology and shallow conceptualization. More sophisticated and refined techniques were introduced in the mid 1960s leading to more empirical research and to the study of informal transmission systems. The 1970s still revealed a need for greater conceptualization. New paradigms and approaches emerged in the 1980s leading to considerations of the environment in which information is used and distinctions between the cognitive and social aspects of information.
-
Burton, M.K.: Reference interview : strategies for children (1998)
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- Abstract
- Considers the differences between the intellectual, emotional and social development of children and adults can lead to difficulties in understanding and communication, in the case of children, during the reference interview. Presents a state of the art review of studies of reference interviews conducted with children in public libraries. Concludes that, in order to have a more successful reference interview, librarians must take account of the specific differences between adults and children
- Date
- 23. 5.1999 19:11:22
-
Healy, L.M.; Carey, M.L.: Focus on the client : social service dimensions of I&R (1988)
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- Abstract
- The social service dimensions of organising and delivering community information services are explored. The nature of the client and client need, the nature of social service provider agencies, and the social service system or network as a whole are considered.
-
Information management for information services - economic challenge for the '90s : Proceedings of a Workshop for Participants from Countries in Central and Eastern Europe and Developing Countries, Berlin, 13.-19. Oct. 1991 (1992)
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- Content
- Enthält folgende Beiträge: STROETMANN, K.: Information management for the 90's: a conceptual framework; RÜCKL, S.: Challenges in the information age; TUDOR-SILOVIC, N.: From information management to social intelligence; TEVELI, J.: Marketing and cooperation of a group of libraries; AMLINSKI, L. u. H. VOIGT: Information management in libraries - aspects and perspectives; AFRE, S.A.: Library cooperation in the Ashanti region of Ghana; AGAJA, J.A.: Regional cooperation for the improvement of information services; GRAUMANN, S.: Information services as a profit centre in a company of the service industry; FREYTAG, J.: Data privacy, freedom of information, free access to information; Goedegebuure, B.: FID - it's role, activities and objectives in international cooperation; SCHWUCHOW, W.: Fundamental questions of financing and pricing information services; LUX, C.: To charge or not to charge for library services; SMETáCEK, V.: Current issues of financing and pricing information services in CSFR
-
Johnson, J.D.: ¬An impressionistic mapping of information behavior with special attention to contexts, rationality, and ignorance (2009)
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- Abstract
- Recent years have seen an explosion of interest in human information behavior in part attributable to the rapid development of the Internet and associated information technologies. Concomitantly there has been substantial growth in theoretic frames, research, and substantive models. However, these approaches have often been fragmentary, dependent on the goals of disparate disciplines that are interested in differing aspects of information behavior. They often have been rooted in the most rational of contexts, libraries, where individuals come with a defined problem, or information technology systems, that have their own inherent logic. Attempts to extend this work to everyday life contexts often run into disquieting findings related to the benefits of ignorance and the seeming irrationality of human information behavior. A broader view of our social world leads us to richer policy implications for our work. We live in exciting times, in an increasingly flattened world, where the ability for people to assimilate information they find into coherent personal strategies is perhaps the critical modern survival skill.
-
Smet, E. de: Evaluation of a computerised community information system through transaction analysis and user survey (1995)
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- Abstract
- Reports on the results of a transaction analysis and user survey, evaluating a pilot system for computerized community information in a public library, based on the GDIS system (Gemeenschaps Informatie Documentair System). The non hierarchical and global approach to the integrated database proved to be useful for novice users. Out of many parameters only frequency of use correlates with retrieval success. The online questionnaire proved to be worthwhile although restricted in scope. The logbook transaction analysis yielded a rich amount of useful management information for the systems managers. The user survey yielded a rich set of data on which to perform statistical analyses according to social science practice, from which some interesting relations could be detected
- Date
- 23.10.1995 19:22:11
-
Aghemo, A.: Etica professionale e servizio di informazione (1993)
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- Abstract
- An awareness exists among Italian librarians of the need for an established code of ethics for library reference services. Considers the principles that such a code should incorporate; the US Commitment to Information services, for example, affirms users' rights of access to library books and resources, regardless of content and opinions expressed. Censoship is opposed and people are not barred from library use for ethnis, social or religious reasons. An ethical code would require library staff to be impartial, give attention and respect to users, allocate time properly, and avoid prejudice. Discusses the problems of library ethics which arise when user requests relate to sensitive topics e.g. euthansia, cocaine refining
- Date
- 6. 4.1996 13:22:31
-
Oh, S.; Syn, S.Y.: Motivations for sharing information and social support in social media : a comparative analysis of Facebook, Twitter, Delicious, YouTube, and Flickr (2015)
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- Abstract
- The success or failure of social media is highly dependent on the active participation of its users. In order to examine the influential factors that inspire dynamic and eager participation, this study investigates what motivates social media users to share their personal experiences, information, and social support with anonymous others. A variety of information-sharing activities in social media, including creating postings, photos, and videos in 5 different types of social media: Facebook, Twitter, Delicious, YouTube, and Flickr, were observed. Ten factors: enjoyment, self-efficacy, learning, personal gain, altruism, empathy, social engagement, community interest, reciprocity, and reputation, were tested to identify the motivations of social media users based on reviews of major motivation theories and models. Findings from this study indicate that all of the 10 motivations are influential in encouraging users' information sharing to some degree and strongly correlate with one another. At the same time, motivations differ across the 5 types of social media, given that they deliver different information content and serve different purposes. Understanding such differences in motivations could benefit social media developers and those organizations or institutes that would like to use social media to facilitate communication among their community members; appropriate types of social media could be chosen that would fit their own purposes and they could develop strategies that would encourage their members to contribute to their communities through social media.
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Lee, C.P.; Trace, C.B.: ¬The role of information in a community of hobbyist collectors (2009)
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- Abstract
- This article marries the study of serious leisure pursuits with library and information science's (LIS) interest in people's everyday use, need, seeking, and sharing of information. Using a qualitative approach, the role of information as a phenomenon was examined in relation to the leisure activity of hobbyist collecting. In the process, a model and a typology for these collectors were developed. We find that the information needs and information seeking of hobbyist collectors is best represented as an interrelationship between information and object needs, information sources, and interactions between collectors and their publics. Our model of the role of information in a particular domain of hobbyist collecting moves away from the idea of one individual seeking information from formal systems and shifts towards a model that takes seriously the social milieu of a community. This collecting community represents a layer of a social system with complex interactions and specialized information needs that vary across collector types. Only the serious collectors habitually engage in information seeking and, occasionally, in information dissemination, in the traditional sense, yet information flows through the community and serves as a critical resource for sustaining individual and communal collecting activities.
- Date
- 22. 3.2009 18:01:49
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Brabazon, T.: ¬The Google effect : Googling, Blogging, Wikis and the flattening of expertise (2006)
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- Abstract
- This article presents the consequences to librarians and teachers for the flattening of expertise, or the Google Effect. As blogs continue to fill the Web with the bizarre daily rituals and opinions of people who we would never bother speaking to at a party, let alone invite into our homes, there has never been a greater need to stress the importance of intelligence, education, credentials and credibility. The problem is not only accuracy, but also the mediocrity initiated through the Google Effect. The concern is not with the banality of information - there has always been a plurality of sources in the analogue environment. The concern is the lack of literacy skills and strategies to sort the trash from the relevant. This paper addresses not only the social choices about computer use and information literacy, but the intellectual choices we make in our professional lives as teachers and librarians. In such a time, the Google Effect raises stark questions about the value of reading, research, writing and scholarship.
- Date
- 16. 3.2019 16:22:08
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Johnson, C.A.: Social capital and the search for information : examining the role of social capital in information seeking behavior in Mongolia (2007)
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- Abstract
- The process of finding information to address problems that arise in everyday life situations is complex. Individuals are influenced by many factors when the information need occurs, including their social, psychological, political, economic, physical, and work environments. Research focusing on the social factors affecting information has stressed the importance of interpersonal communication and the quality of social networks in facilitating access to information. The study reported in this article investigates the role of social networks in affecting access to information and, more particularly, how social capital or the resources made available to individuals through their social networks influence their success in finding the information they need. Questionnaires were administered in a face-to-face format to a random sample of 320 residents of the city of Ulaan-baatar, Mongolia. The theoretical framework for the study is Lin's theory of social capital whose main proposition is that the ability of people to achieve desired outcomes is positively associated with social capital. The findings indicate that social capital did have a significant effect on information behavior, particularly on the choice of source, which in turn had a direct influence on successful search outcomes.
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Joint, N.: If Google makes you stupid, what should librarians do about it? (2011)
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- Abstract
- Purpose - The purpose of this paper is to examine the question of whether modern digital information technologies damage their users' cognitive capacities in some way, and to speculate on how librarians should adapt their services as a consequence of the controversy surrounding this question. Design/methodology/approach - The paper reviews some recent literature on this subject, combined with an examination of the role played by technology, librarians and government in determining the nature of our society's response to problematic aspects of the use of digital, internet-based applications in education. Findings - The paper finds that highly differentiated and highly polemical attitudes to this subject mean that librarians have to acknowledge the existence of important challenges to the apparent consensus about the way information technologies should be used in education in Western societies. This has important consequences for the approach to collection building (the balance between digital versus print provision), for library building design, and for the value which should be placed on systematic information literacy teaching. The existence of such an important debate should also embolden information professionals to make their own insights into these issues more widely known. Research limitations/implications - Some of the findings in this paper are amenable to further development through practitioner-oriented research; however, the bulk of the content used for this paper is derived from the literature on this topic, so there is no original research data presented to back up the assertions made by the author. It is simply an account of a debate which has to be acknowledged by librarians. Practical implications - The implications of the issues under discussion in the paper are presented in clear practical terms, and the consequences for library management made explicit. Social implications - The clash between two different theories of learning and information provision is debated and the links with issues of government policy are explored. The social connections between education and wealth generation are brought into this debate. Originality/value - The paper provides a useful, up-to-date briefing on recent controversial issues in education, information management and socio-economic policy making.
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Brittain, J.M.: Information and its users : a review with special reference to the social sciences (1970)
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Social science reference services (1995)
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