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Abstract

State of the art review of the concept and practice of information resources management (IRM), particularly during the period 1986 to 1995. Notes the emergence of 2 approaches: the technological view emphasizing the technical aspect of IRM; and the integrative view which considers IRM as a convergent approach to information problems. Identifies the perceived barriers to IRM implementation: lack of well defined IRM concepts, practices, guidelines and tools; failure of organizations to perceive information as a resource; lack of measurement of information costs and value; and resistance to organizational change, such as the modification of organizational structures, policies, procedures, and the new roles for information professionals. Concludes by suggesting that there is a trend toward an integrative approach to IRM in terms of value added processes and considers whether IRM is finding its way as a discipline or subdiscipline within information science

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Abstract

Reviews 3 pieces of research funded by Reuters, 1994-96, that surveyed the understanding of, and use of information by managers. Whilst managers are well aware of the importance of information, they do not feel in control of their use of it. They are not given all the information they need but at the same time are overwhelmed by too much information. They recognise information as important, but do not know how to value it. They think their organization has information policies, but are rarely aware of what the policies are. They find that their personal and social life can be damaged by the problems of too much information. Librarians and information managers seem not be considered as a solution to these problems. There is a clear market niche for information managers to exploit

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Abstract

Knowledge management is not simply an extension of information management but requires a company to change its culture and processes using IT to make knowledge easily used and distributed. A survey showed 90% of US and European respondents considered themselves as knowledge intensive businesses and 96% agreed that they could get more value from their knowledge base. As firms turn to knowledge management, text retrieval companies are launching or developing knowledge management products. Describes the Knowledge Network suite of the Canadian firm, Fulcrum Technologies. This software is selling well but Fulcrum is in a precarious position as its traditional customer base is shrinking faster than expected. As another example, refers to the strategy adopted by Dataware technologies for countering cash flow problems by selling part of its operation to build up cash reserves and pinning its future on Dataware 2

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Content

"Lösungen rund ums E-Business hat sich die Firma eGain (www.egain.com) verschrieben. Mit deren Knowledge-Produkt kann der Kundenservice beispielsweise eines Call Center über Werkzeuge oder auf Unternehmenswissen zugreifen und entsprechend handeln. Das System kann direkt antworten, aber auch Verfahren und Prozesse durchlaufen, um den Mitarbeiter zu unterstützen. Die neue Version 5.3 basiert auf einer Liste von Kundenvorschlägen. Mit dem Workflow Authoring können berechtigte Anwender Beiträge für die Falldatenbank verfassen. Diese Ergänzungen werden nach einem definierten Freigabeprozess in die Datenbank übernommen. Weiterhin können komplette Fall Datenbanken im- und exportiert werden. Beim Export erzeugt das Produkt ein XMLFormat, das alle Objekte wie Fragen, Aktionen, Cluster und Konzepte sowie die Baumstruktur der Fälle, die Anwendereinstellungen und die Benutzerprofile enthält. Mit neuen Security-Funktionen kann der Administrator das System besser sichern und Policies für Passwörter einrichten. Inzwischen unterstützt eGain auch Microsofts Share Point sowie Veritys K2 Engine und somit unstrukturierte Informationen. Die Version 5.3 kennt 16 Sprachen, inklusive Chinesisch und Koreanisch. Schließlich verbesserte eGain die Reports und berechnet Scoring im Hausptspeicher. Die so verringerten Datenbankzugriffe beschleunigen das System."

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Abstract

As the most comprehensive reference work dealing with knowledge management (KM), this work is essential for the library of every KM practitioner, researcher, and educator. Written by an international array of KM luminaries, its approx. 60 chapters approach knowledge management from a wide variety of perspectives ranging from classic foundations to cuttingedge thought, informative to provocative, theoretical to practical, historical to futuristic, human to technological, and operational to strategic. The chapters are conveniently organized into 8 major sections. The first volume consists of the sections: foundations of KM, knowledge - a key organizational resource, knowledge processors and processing, influences an knowledge processing. Novices and experts alike will refer to the authoritative and stimulating content again and again for years to come. The second volume consists of the sections: technologies for knowledge management, outcomes of KM, knowledge management in action, and the KM horizon. Novices and experts alike will refer to the authoritative and stimulating content again and again for years to come.

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Abstract

Das Semantic Web als logische Fortführung des bestehenden Internets wird prosperieren. sobald entsprechende Werkzeuge zur Erstellung von entsprechendem Content auf Basis weithin akzeptierter Metadaten-Schemata vorliegen. Mit RDF liegt ein universell einsetzbares Format vor, das sich generell für die Definition solcher Schemata eignet, um Inhalte hinsichtlich ihrer Bedeutung in maschinell lesbarer Form zu beschreiben, sprich: zu annotieren und mit semantischer Information anzureichern. Content Management Systeme (CMS) sind eine wesentliche Technologie für die Bereitstellung von Online-Diensten bzw. zur Aufbereitung und Verwaltung digitaler Inhalte speziell für das Web bzw. für Firmenintranets. Insofern wird von CMSEntwicklern immer größeres Augenmerk auf Semantic Web-Technologien gelegt, was mit der Möglichkeit beginnt, Inhalte wohl strukturiert einpflegen zu können, ohne dabei den Redaktionsaufwand übermäßig zu strapazieren. Dieser Beitrag zeigt. welche Eigenschaften ein CMS mitzubringen hat, um Semantic Web-taugliche Inhalte generieren und verwalten zu können und geht auf die Vorteile und Möglichkeiten ein, die daraus sowohl Content-Providern, Redakteuren als auch Benutzern erwachsen.

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Abstract

This study seeks to explore and report international business students' perceptions and expectations of electronic library services at the University of Illinois at Urbana-Champaign. A total of 143 international business students an campus volunteered to fill out a survey. The results were analyzed using descriptive statistics as weIl as inferential statistics such as t-tests and correlation. A significant portion of international business students has no prior experience with electronic library services in their home countries. Moreover, about a half of international business students go to libraries other than the Business and Economics Library, partly because they provide better environment for study. Although electronic resources are available without the constraint of location, providing reference services for those who do not use the Business and Economics Library becomes a challenge. Virtual reference is an excellent tool, but most international business students do not see it as an important library service. Based an the results, implications for information literacy and virtual reference service are discussed.

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Abstract

Dieses Buch untersucht die Wirkungen der eingesetzten Informationssysteme in kleinen und mittleren Unternehmen, deren Beziehungen untereinander sowie zu Großunternehmen. Dabei sollen Lösungsmöglichkeiten, Gestaltungsempfehlungen und Entscheidungshilfen für den Einsatz von Netzen entwickelt werden

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Source

Informationskompetenz - Basiskompetenz in der Informationsgesellschaft: Proceedings des 7. Internationalen Symposiums für Informationswissenschaft (ISI 2000), Hrsg.: G. Knorz u. R. Kuhlen

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Abstract

It is a time-consuming and difficult task for an individual, a group, or an organization to systematically express and organize their expertise so it can be captured and reused. Yet the expertise of individuals within an organization is perhaps its most valuable resource. Q&A attempts to address this tension by providing an environment in which textual representations of expertise are captured as a byproduct of using the system as a semiautomatic question answering intermediary. Q&A mediates interactions between an expert and a question-asking user. It uses its experience referring questions to expert users to answer new questions by retrieving previously answered ones. If a user's question is not found within the collection of previously answered questions, Q&A suggests the set of experts who are most likely to be able to answer the question. The system then gives the user the option of passing a question along to one or more of these experts. When an expert answers a user's question, the resulting question answer pair is captured and indexed under a topic of the expert's choice for later use, and the answer is sent to the user. Unlike previous work on question-answering systems of this sort, Q&A does not assume a fixed hierarchy of topics. Rather, experts build the hierarchy themselves, as their corpus of questions grows. One of the main contributions of this work is a set of techniques for managing the emerging organization of textual representations of expertise over time by mediating the negotiation of shared representations among multiple experts

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Content

Zur Organisation der Reihe und des Bandes.- Einleitung.- Die Codierung und Darstellung von Daten in Speichern.- Datenspeicher.- Datenstrukturen und Datenorganisation.- Die Entwicklung einer Problemlösung.- Die Korrektheit von imperativen Programmen.- Der Aufbau von elektronischen Datenverarbeitungsanlagen.- Der Betriebsmittelverbrauch von algorithmischen Problemlösungen.- Systemsoftware: Betriebssystem, Übersetzer und Dienstprogramme.- Anwendungssoftware: Informationssysteme.- Nichtsequentielle parallele Verarbeitung.Netzwerke.- Kommerzielle Datenmodelle und Datenbanken.- Datennormalisierung und ihre Vorteile.- Datenmodellierung mit dem erweiterten E-R-Modell.- Eine hypothetische Maschine: Die Turingmaschine.- Die Grenzen der Lösbarkeit von Problemen mit Computern.- Grundbegriffe der Graphentheorie.Lösungen der Beispiele

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Abstract

Stellen Sie sich vor, Sie sollen als frisch gebackener Wissensmanager Ihren Mitarbeitern aus dem Stand beschreiben, was Sie eigentlich machen, wenn Sie Wissen managen. Hätten Sie eine konsensfähige Sprachregelung für Wissen, Managen und Wissensmanagement parat? Viele Probleme fangen genau da an: bei einer mangelnden gemeinsamen Verständigungsgrundlage zwischen Menschen mit unterschiedlichen Erfahrungshintergründen. Wenn es um das Management von Wissen geht, kann das Münchener Modell eine solche Verständigungsgrundlage schaffen und als Orientierungsrahmen für Organisationen und Individuen dienen. Die Stärke dieses Modells liegt im integrativen Verständnis von Wissen und Managen sowie in der Verbindung von organisationalem und individuellem Lernen. Im Gegensatz zu anderen Wissensmanagement-Ansätzen steht das Münchener Modell für eine pädagogisch-psychologische Sicht auf das Managen von Wissen und akzentuiert Lernen als wettbewerbsdifferenzierenden Faktor der Zukunft.