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Grogan, D.: Practical reference work (1992)
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- Abstract
- This new edition reflects the best of current practice and the findings of recent research. It includes the effects on reference work of OPACs, CD-ROM, expert systems and online databases, also covers recent work on question analysis and information-seeking behaviour
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Buckland, M.: Redesigning library services : a manifesto (1992)
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- Footnote
- Rez. in: Journal of documentation 50(1994) no.1, S.51-53 (L.J. Brindley)
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Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998)
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- Abstract
- An essential desk-book aiming to help the information professional to become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer, including: Techniques for getting started - Tips for efficient search strategies - How much information to select - How to meet deadlines every time - How to choose between printed and electronic sources - What to do when the anser is nowhere to be found