-
Kuhlthau, C.C.: Longitudinal case studies of the information search process of users in libraries (1988)
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- Abstract
- In depth case study of six students from high school through college
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Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987)
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-
Schmidmaier, D.: Transition from school to technological university-what assistance may be offered by a librarian : experiences in the GDR (1989)
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- Abstract
- Contribution to an issue on technological university libraries in East europe. Discusses an approach adopted by technological university libraries in East Germany towards new students. Discusses the following aspects of this approach: the library atmosphere and guidance systems, quality of service offered; motivation of new students; organisation of leisure time; and seeking a closer relationship with the student in a specific subject area. Lists 3 tendencies in the work of East German technological university libraries.
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Robinson, J.: Education and training for computer based reference services : a case study (1980)
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James, G.R.: Reference: analysis, management and training (1982)
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-
Kent, E.L.: ¬The search interview (1984)
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- Source
- Online searching: the basics, settings & management. Ed.: J.H. Lee
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Maxted, L.R.: ¬The interview process in online searching (1983)
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- Source
- Online searching technique and management. Ed.: J.J. Maloney
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Reference services : administration and management (1982)
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-
Finance, budget, and management for reference services (1989)
0.01
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-
Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981)
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- Source
- Information processing and management. 17(1981) no.5, S.215-225
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Haywood, T.: ¬The withering of public access (1989)
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- Abstract
- A powerful argued case for the proposition that public access to information is being impeded by the convergence of certain economic, political and technological tendencies
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Sieburth, J.F.: Online search services in the academic library : planning, management, and operation (1988)
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-
Whitlatch, J.B.: Unobtrusive studies and the quality of academic library reference services (1989)
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-
Bouazza, A.: Information user studies (1989)
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-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Campbell, M.J.: Business information services : some aspects of structure, organization and problems (1981)
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- Series
- Social science information studies
-
Informationsdienste für Handel und Industrie / Information services for industry : Workshop Hatfield 1989. Arbeitspapiere (1989)
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- Content
- Kapitel: (1) Die Zielgruppe und ihr Informationsbedarf // (2) Analyse der Dienstleistung // (3) Marketing für den Informationsdienst // (4) Praktische Anschauung // (5) Zusammenarbeit und Informationsverbünde // (6) Finanzierung und Kostenrechnung // (7) Management und Verwaltung
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Derr, R.L.: ¬A conceptual analysis of information need (1983)
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- Source
- Information processing and management. 19(1983), S.273-278
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Stover, M.; Grassian, E.: Toward an automated reference information system : Inmagic and the UCLA ready-reference information files (1989)
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- Abstract
- The reference information files at several UCLA libraries were merged and prepared for conversion to machine-readable form under a Council on Library Resources grant. The database structure was conceived using the following factors: data elements, field indexes, syndetic structure, and the possible future sharing of files with the Los Angeles Public Library. Information was entered into a microcomputer using Inmagic, a sophisticated text management system that includes among its features Boolean searching, extensice indexing capabilities, and variable length fields. Future implementation of Infofile will depend on funding, but may include translation into ORION, the UCLA online catalog
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Series
- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
