Julien, H.: Where to from here? : Results of an empirical study and user-centred implications for system design (1999)
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- Abstract
- For some time now, we investigators into information behaviour have congratulated ourselves on our 'user-centred' approach to research. We claim that we have considered the user and her needs apart from information systems or services, and have stimulated development of those systems or services on the basis of user studies. 1 wonder, however, if it is time for a sober assessment of our real contributions.