-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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- Abstract
- First published in 1993, this book presents a new process approach to library and information services.
- Date
- 25.11.2005 18:58:22
-
Moore, A.: As I sit studying : WWW-based reference services (1998)
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- Abstract
- Reports on the current state of reference services supplied by the WWW and describes: the main features of WWW based reference services; several models of handling requests; and the impact of these services on traditional reference services. Based upon anecdotal information, concludes that, to date, Web based reference services have had little impact upon traditional reference services
- Date
- 17. 7.1998 22:10:42
- Source
- Internet reference services quarterly. 3(1998) no.1, S.29-36
-
International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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- Date
- 25. 3.2003 13:22:23
-
Rowley, J.: ¬The changing face of current awareness services (1998)
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- Abstract
- Presents a state of the art review of current awareness services in 1997 noting: the components of typical current awareness services; the range and types of databases that may be scanned during searches; and the role of feedback and document delivery mechanisms. Includes a checklist of criteria which may be used to evaluate current awreness services, including: database coverage; timeliness and currency; cost; and mechansims for creating and maintaining user SDI profiles. Discusses the main types of current awareness services: contents page services; abstracting and indexing services; and integrated online products (such as Engineering Index's Engineering Village), including SDI. Considers the concept of currency and remarks on the tendency for current awareness services to be products of a producer led rather than a user led culture
- Date
- 9. 2.1997 18:44:22
22. 2.1999 17:48:45
- Source
- Journal of librarianship and information science. 30(1998) no.3, S.177-183
-
Nicholas, D.: Assessing information needs : tools and techniques (1996)
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- Date
- 26. 2.2008 19:22:51
- Footnote
- Rez. in: Assignation. 14(1997) no.2, S.24 (S. Vogel); Journal of librarianship and information science 30(1998) no.1, S.68 (J. Secker)
- LCSH
- Information services
- Subject
- Information services
-
Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
-
Bryson, J.: Managing information services : an integrated approach (1997)
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- Date
- 31.12.1998 22:01:11
- Footnote
- Rez. in: Journal of librarianship and information science 30(1998) no.2, S.146-148 (S.P. Webb)
-
Shaw, D.: Challenges of information technology in improving information services (1997)
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- Abstract
- Reviews the significant changes in information technology over the last 50 years and considers the many implications for information services. The Internet, global access to distributed information sources, and remote users all present challenges to would-be providers of information services. As resources proliferate, the information professional must develop new methods for locating and accessing them: reliance on publishers and reviews is no longer sufficient. Information service providers can now serve more diverse clienteles, but must be aware of the greater range of information needs and styles of information seeking. The continuing challenge is to harness the information technologies to meet these needs
- Date
- 22. 2.1999 16:50:03
- Source
- Journal of information; communication; and library science. 4(1997) no.1, S.3-9
-
Yu, L.: Geographic information systems in library reference services : development and challenge (1998)
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- Abstract
- Discusses the concept and function of GIS and compares the use of GIS in libraries with library map collections. Reviews GIS projects in libraries and examines GIS user services and the challenge they pose. Discusses user access to GIS and argues that simplified and varied user interfaces are important to improve user access
- Date
- 17. 1.1999 13:50:22
- Footnote
- Part of an issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems
-
Siddiqui, M.A.; Mirza, M.I.: Impact of CD-ROM searching on reference and information services in a university library (1994)
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- Abstract
- We have attempted to study the effects of CD-ROM searching on the reference and information services in a university library. The study is based on the statistics collected at the King Fahd University of Petroleum and Minerals (KFUPM) Library, Dhahran, Saudi Arabia. The data collected before and after the introduction of the CD-ROM service is compared to analyse the CD-ROM impact on various reference services, like interlibrary loan, online searching, reference questions, staff requirement and development
- Date
- 22. 2.1999 13:08:44
-
Rader, H.B.: Library orientation and instruction - 1993 (1994)
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- Abstract
- This annotated bibliography lists materials dealing with information literacy - including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the 20th to be published in RSR, includes items in English published in 1993
- Source
- Reference services review. 22(1994) no.4, S.81-
-
Hewett, S.: ¬The future for mediated online search services in an academic institution : a case study (1997)
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- Abstract
- Points to the trends in libraries and information services to shift away from the use of long established online hosts (such as DIALOG and STN) towards the use of CD-ROMs and direct access services, such as BIDS, Janet and CHEST, Illustrates the trend with statistics of host based MEDLINE searches conducted at the Barnes Library, Birmingham University; which show a decline from 526 searches in 1991/92 to 22 searches in 1995/96. Describes the process undertaken within the Information Services, Birminghampton University, to define a policy for the possible continuation of their mediated online searching service. Reports results of a questionnaire survey of other UK higher education institutions which confirmed their own feelings that the provision of such services was in decline, due largely to the shift towards end user access. With the increasing availability of nationally site licensed databases and locally available CD-ROMs, it is likely the researchers will ignore other commercial information services
-
Helfer, D.: Rethinking reference and research (1998)
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- Abstract
- Recaps the Southern California Online User's Group workshop in Industry, CA. Presents highlights from 6 presentations. Herb White spoke about the role of computers, and Chris Ferguson and John Supra discussed the University of Southern California information services division, created from a merger of the computer and library services. Bob Kent talked about service and budget issues, citing how librarians at Lucent Technologies automated back office functions and saved the company
- Date
- 22. 2.1999 19:14:43
- Source
- Information today. 15(1998) no.6, S.21,25
-
Stanley, D.; Lyandres, N.: ¬The electronic revolution and the evolving role of the academic reference librarian (1998)
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- Abstract
- Although assisting and advising have always been central to the role of the reference librarian, the nature of reference work has evolved as a result of the proliferation of electronic resources and their impact on information access. One consequence has been the growing importance of library training in reference work. Considers the place of cooperative teaching, electronic teaching, innovative reference services, reference services outside the library, networking technologies, organization of electronic information and organizational ethos
- Date
- 22. 5.1999 18:27:09
-
Crawford, J.: Evaluation of library and information services (1996)
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- COMPASS
- Information services
- Footnote
- Rez. in: Managing information. 3(1996) no.10, S.45 (A. Dawson)
- LCSH
- Information services / Evaluation
- Subject
- Information services / Evaluation
Information services
-
Broady, J.E.: Costing of bibliographic services (1997)
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- Abstract
- Although traditionally, costing is an activity which information professionals have not needed to undertake, increasing emphasis on demonstrating value for money in service provision has led to a growing awareness of the need to cost service activity. Discusses the basics of costing library activities, noting types of costs (direct costs and indirect costs; fixed costs and variable costs). Describes 2 basic approaches to costing: marginal costing; and total absorption or absorption costing and illustrates the principles involved using library based examples. Argues that, although librarians focus on the needs of their users, they must have a knowledge of and an ability to undertake costing if they are to provide services that are effectively designed and delivered. Concludes that, without such knowledge and ability, library managers must eventually lose their central role in the planning and control of these services
- Date
- 9. 2.1997 18:44:22
22. 9.1997 18:41:15
- Source
- Journal of librarianship and information science. 29(1997) no.2, S.89-94
-
Pettigrew, K.E.: Agents of information : the role of community health nurses in linking the elderly with local resources by providing human services information (1999)
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- Abstract
- In Canada, as in many other developed countries, the elderly are the fastest growing segment of the population (Moore & Rosenberg, 1997), and are considered to have substantial needs for human services due to the physical, psychological, emotional and social changes associated with aging (Bull, 1994; Hales-Mabry, 1993; Harel, el al., 1990; Levinson, 1996; Pelly, 1992; Tinker, 1992; Wenger, 1992). Shorter hospital stays and other cutbacks in the healthcare system have also contributed to increased need for human services. Yet, the elderly are typically counted among society's "information poor" (Childers, 1975; Nauratil, 1985). While community-based human services such as healthcare, income support, transportation, and recreation programs can help the elderly recover from illness and continue living in their own homes, research shows that they are largely unaware of existing services, that they experience difficulties in expressing their needs and negotiating the human services web, and that many go without needed help (Ontario Ministry of Culture & Communications, 1991). Surprisingly little is known, however, from empirically-based research about how seniors communicate their needs for HSI and how HSI helps them cope with daily problems. While an in-depth review of the literature on the information behaviour of the elderly is provided in Pettigrew (1997b), the literature to-date can be characterized as suffering from the same weakness identified by Zweizig and Dervin (1977) in their survey of the library literature in that it is primarily composed of use studies and user studies.
- Date
- 22. 3.2002 8:56:51
- Source
- Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
-
Corrall, S.: Strategic planning for library and information services (1994)
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- COMPASS
- Information services / Management
- LCSH
- Information services / Planning
- Subject
- Information services / Planning
Information services / Management
-
Crawford, J.: Evaluation of library and information services (2000)
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- COMPASS
- Information services
- LCSH
- Information services / Evaluation
- Subject
- Information services / Evaluation
Information services