-
Brunskill, K.: CASIAS services : a critical evaluation of the functionality, costs, impact and value (1996)
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- Abstract
- Reports on a British Library Research and Innovation Centre supported examination of Current Awareness Services combined with Individual Article Supply (CASIAS). Reports 2 surveys of the academic research community at Aston University, UK, which: provided data about the usage levels of locally available services, and information about users' attitudes to, and use of, services, their reactions and resistance to CASIAS services in general, their general patterns of literature use, and their ideal services. Discusses the implications of their provision for both libraries and service providers
-
Philip, G.; Hazlett, S.-A.: Service quality of industrial information services (1996)
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- Abstract
- Reports on an empirical investigation to measure the quality of the information services that are available to the commercial and industrial sectors in Northern Ireland. Examines the quality management practices of the business information providers and evaluates the quality of information and support as perceived by the business community. Develops and tests a new general survey instrument (P-C-P), as an alternative to SERVQUAL, that hat the ability to measure the quality gap that exists between the customers' expectations of these information services and their perceptions of the actual service that is received
- Theme
- Information Resources Management
-
Liu, L.-G.: ¬The Internet and library and information services : a review, analysis, and annotated bibliography (1995)
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- Abstract
- Reviews the literature of the Internet and WWW, since 1990, covering 446 references on the Internet and library and information services with particular reference to issues such as: academic libraries and scholarly research; collection development and cooperation; community colleges and networks; electronic publishing; document delivery and interloans; global and international networking; government information; Internet training; legal, ethical and security issues; OPACs; privatization and commercialization; public libraries; reference services; school libraries; special libraries; standards and protocols; and women, minorities, disabled and equality
- Imprint
- Champaign, IL : Illinois University at Urbana-Champaign, Graduate School of Library and Information Science
- Series
- Graduate School of Library and Information Science: occasional papers; no.202
-
East, H.; Tilson, Y.: ¬The liberated enduser : developments in practice and policy for database provision to the academic community (1993)
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- Abstract
- Policy paper prepared by the Centre for Communication and Information Studies, Westminster University, London, for the British Library Board. Reports the results of a study of changes in the provision of electronic information to end users in UK academic libraries, conducted by the Centre for Communication and Information Studies, Westminster University, during the period 1988 to 1992. The period has seen a shift in expenditure from external online information services to CD-ROM, with over 70% of universities either planning or running local CD-ROM networks. There is some evidence of a modest amount of media substitution from printed information services to electronic, including a decline in online expenditure. The Bath Information and Data Service end user service has had a similar impact on alternative access media. The commercial online host market has eluded the end user market, being the most exclusive reserve of librarian mediators. Questions arising from the study include: how appropriate to the users' needs are the new networked services; what feedback and evaluation procedures are required; what is the nature of the support role of libraries in these changing circumstances; what additional resources; how and by whom are end user services to be financed; and how is wider access to database services impacting on ancillary services such as document delivery? In response, CCIS has formulated a research programme to extend the current quantitative work in the area of evaluating end user needs, activities and preferences in relation to information sources
-
Stone, P.; Hume, C.; Smith, P.: Project EARL (Electronic Access to Resources in Libraries : networking for public libraries information and resource sharing via the Internet (1997)
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- Abstract
- Reports on the 1st year (from Sep 1995) of The British Library Research and Innovation Centre supported EARL project (Electronic Access to Resources in Libraries) which aims to improve electronic network and services and facilities for UK public libraries. Details the EARL pilot development and project workplace, its objectives, project methodology, management and financial control, information dissemination, EARL services developed, and the user monitoring/evaluation process. Reviews future needs and development of a business plan
-
Information for a new age : redefining the librarian (1995)
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- Footnote
- Rez. in: Journal of academic librarianship 22(1996) no.2, S.147 (A. Schultis)
-
Carey, K.; Stringer, R.: ¬The power of nine : a preliminary investigation into navigation strategies for the new library with special reference to disabled people (2000)
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- Pages
- 22 S
- Series
- British Library: Library and Information Commission research report; 74
-
Wood, F.: Information skills for student centred learning : a computer-assisted learning approach (1997)
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- Abstract
- Reports a study of undergraduate students' use of computer-based information retrieval services in relation to their cognitive and learning styles. Includes a survey of staff at Sheffield University, UK on their use of computer databases and the extend to which undergraduates are made aware of these services. Results show that undergraduate use is low and varies greatly between students of differnt faculties. Student searching behaviour was found to be basic and their performance inadequate. Significant correlation's between cognitive and learning styles and search behaviour were found. Computer-assisted learning (CAL) packages were developed and customised for 3 departments. Guidelines were drawn up based on the project's findings for introducing a computerised information sources programme into the undergraduate curriculum and preparing CAL teaching packages on information skills
-
Blake, M.: Information for teleworkers (1995)
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- Abstract
- Considers teleworking in the UK from the perspective of the library and information community the effects of isolation on teleworkers' access to information. Examines the actual and potential roles of libraries, business support services, electronic networks, associations for teleworkers and unions in the provision of information for teleworkers. Concludes that associations for teleworkers and electronic networks are useful sources of information and new contacts. The potential of public libraries could be realized more fully as librarians become skilled in Internet searching. Libraries will become more attractive to teleworkers if the recommendations of the final report of the Public Library Review are implemented
-
CD-ROMs and secondary services : report on a survey of secondary service publishers and abstracting and indexing services in CD-ROM format (1994)
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- Abstract
- Report results of a survey of abstracting and indexing services, published in CD-ROM format, by a sample of 109 secondary service publishers. One of the main aims of the survey was to determine the impact that provision of secondary services as CD-ROM databases has had on other product printed and online formats, especially in terms of the generation of income. Confidential information regarding income from the 3 specific product formats was obtained from UK and US publishers of CD-ROM databases, for the years 1987 to 1992, with 1992 figures provided as an estimate. Presents a detailed breakdown, expressed as percentages of total income derived from each of the 3 formats, for 18 specific databases, grouped according to perceived migration characteristics. Other information includes: price comparison of the 3 product formats; use of third parties for CD-ROM production; lease and licensing agreements; and the implication for the UK research associations
-
Blake, N.: Enquiry statistics : an analysis of enquiries asked at selected public and special libraries in the UK (1995)
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- Abstract
- Reports results of a study to monitor information activities of selected UK public libraries and special libraries and to collect enquiry data from 7 different information services (2 public reference libraries; 2 public lending libraries; a tourist information centre; and 2 special libraries). Data was categorized according to length of answer, mode of enquiring; type of enquiry; and subject of enquiry. Results indicated that the special libraries had longer enquiries and received more by telephone, fax transmission and letter than the public libraries. Furthermore, they made most use of computerized information services. Business and commerce enquiries were most freqeuntly asked at the public reference libraries. Answering community information and children's enquiries were the common tasks of public lending libraries. Minimal overlap accured in the provision of tourist information
- Imprint
- Loughborough : University of Technology, Library and Information Statistics Unit
-
Ward, S.: Networked CD-ROMs as academic information sources : the growth of networked electronic information sources in academic libraries (1993)
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- Abstract
- Examines the place of CD-ROMs in academic libraries and in particular the use of network solutions to widen the access to these services. A questionnaire survey was undertaken of academic libraries in the UK, Eire, USA and Canada and the results analysed. 9 UK libraries were selected as case studies for more detailed examinations of the issues involved: in particular the management issues. These case studies were selected to cover a variety of experiences and circumstances. A parallel survey looked at CD-ROM publishing and a questionnaire survey was sent to publishers but the response was not as good as the previous survey. Trends in CD-ROM publishing, including the future of CD-ROM in the views of the publishers and of librarians, suggest that other electronic media may replace CD-ROM for some applications but that CD-ROM is likely to remain a part of hybrid information systems. The networking of CD-ROM services is constrained by the cost, by technical complexity, and by restrictive licensing agreements. Future electronic information services may include regionally or nationally mounted databases accessible over the Internet or over SuperJanet in the UK. Issues such as the electronic library or the virtual library, and document delivery services are likely to gain prominence
-
Electronic publishing practice in the UK (1994)
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- Abstract
- Report of a project commissioned by British Library Research and Development Department (BLRDD) from Electronic Publishing Services Ltd designed to provide factual input about electronic publishing in the UK for a worlking party convened by the British Library as part of a follow up to the Information 2000 exercise, completed in 1991. The working party will consider the possible impacts on the library community of the development of electronic publishing. For the purpose of this study, electronic publishing was defined as including: online services (including videotex); magnetic tape services; magnetic disk products; CD-ROM and other optical disc products; ROM cards; and electronic periodicals. The main conclusions were: that the dominant position of Reuters and other financial information services means that online information retrieval still accounts for the vast majority of electronic publishing revenues; that CD-ROM is experiencing high growth, but growth from a small base and coming later than predicted; that network publishing is still in the experimental stage and almost entirely funded from the public sector; that ROM cards, which provide the medium for hand held electronic reference books are still present in the market and represent the only mass market channel; and that other electronic media (magnetic tape, magnetic disk, analogue videodisc) are not seen as having a significant part to play
- Series
- Library and information research report; 95
-
Koch, T.; Ardö, A.; Brümmer, A.: ¬The building and maintenance of robot based internet search services : A review of current indexing and data collection methods. Prepared to meet the requirements of Work Package 3 of EU Telematics for Research, project DESIRE. Version D3.11v0.3 (Draft version 3) (1996)
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- Abstract
- After a short outline of problems, possibilities and difficulties of systematic information retrieval on the Internet and a description of efforts for development in this area, a specification of the terminology for this report is required. Although the process of retrieval is generally seen as an iterative process of browsing and information retrieval and several important services on the net have taken this fact into consideration, the emphasis of this report lays on the general retrieval tools for the whole of Internet. In order to be able to evaluate the differences, possibilities and restrictions of the different services it is necessary to begin with organizing the existing varieties in a typological/ taxonomical survey. The possibilities and weaknesses will be briefly compared and described for the most important services in the categories robot-based WWW-catalogues of different types, list- or form-based catalogues and simultaneous or collected search services respectively. It will however for different reasons not be possible to rank them in order of "best" services. Still more important are the weaknesses and problems common for all attempts of indexing the Internet. The problems of the quality of the input, the technical performance and the general problem of indexing virtual hypertext are shown to be at least as difficult as the different aspects of harvesting, indexing and information retrieval. Some of the attempts made in the area of further development of retrieval services will be mentioned in relation to descriptions of the contents of documents and standardization efforts. Internet harvesting and indexing technology and retrieval software is thoroughly reviewed. Details about all services and software are listed in analytical forms in Annex 1-3.
-
Hellweg, H.; Krause, J.; Mandl, T.; Marx, J.; Müller, M.N.O.; Mutschke, P.; Strötgen, R.: Treatment of semantic heterogeneity in information retrieval (2001)
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- Abstract
- Nowadays, users of information services are faced with highly decentralised, heterogeneous document sources with different content analysis. Semantic heterogeneity occurs e.g. when resources using different systems for content description are searched using a simple query system. This report describes several approaches of handling semantic heterogeneity used in projects of the German Social Science Information Centre
-
Intellectual property and the National Information Infrastructure : a preliminary draft of the report of the Working Group on Intellectual Property Rights (1994)
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- Date
- 22. 7.1996 19:53:48
-
Phillips, J.P.H.: Information services to science parks : the cooperative approach at Belasis Hall Technology Park (1995)
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- Abstract
- Describes a project aimed at setting up a 1 stop scientific, technical and commerical information service for technical companies at Belasis Hall Technology Park, Cleveland, UK. The project accomplished this by: identifying the information needs of the existing and potential tenants; establishing how best to meet those needs (paying a special attention to the role of online information) and setting up a 1 year pilot project: disseminating the results of the project for replication elsewhere and making information provision an integral part of science park design; promoting information as a basis for problem solving and decision making; promoting close links with the users; determining which sources and methods of delivery are most relevant (patents, trade directories, market research reports, online searches); developing a charging policy for the service with a view to the service becoming self financing; increasing the partners' experience in resource sharing; developing a training needs analysis for both providers and users; developing performance indicators; and monitoring the service provided
- Series
- British Library library and information research report; 90
-
Coles, B.R.: ¬The scientific, technical and medical information system in the UK : a study on behalf of the Royal Society, the British Library and the Association of Learned and Professional Society Publishers (1993)
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- Abstract
- Reports on the findings of the major study, carried out by the Royal Society, etc. and prompted by the concern felt about the increasing signs of strain in the scientific, technical and medical information systems (STM) and the consequences for technical research. The report is a follow up to the earlier study (BLRDD report 5626) with the aim of covering the trends which have developed since the earlier report was published (online information retrieval, electronic networks, CD-ROM etc.). The study covers: the nature of the UK scientific, technical and medical information system; users of the STM information system; the changing role of libraries and librarians with regard to periodicals, books and other services; economic aspects of the STM information system (research libraries, primary publishing, secondary publishing, and value of scientific research); economic aspects of the STM information system, and perceived problems and potential changes with regard to primary periodicals, electronic periodicals, user interaction, and funding of the services. The data derived from the user survey and the library survey are published in full with analysis. Presents the conclusions and recommendations arising from the study
-
Armstrong, C.J.; Medawar, K.: Investigation into the quality of databases in general use in the UK (1996)
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- Abstract
- Reports on a Centre for Information Quality Management (CIQM) BLRRD funded project which investigated the quality of databases in general use in the UK. Gives a literature review of quality in library and information services. Reports the results of a CIQM questionnaire survey on the quality problems of databases and their affect on users. Carries out databases evaluations of: INSPEC on ESA-IRS, INSPEC on KR Data-Star, INSPEC on UMI CD-ROM, BNB on CD-ROM, and Information Science Abstracts Plus CD-ROM. Sets out a methodology for evaluation of bibliographic databases
-
Ford, N.: Developing an automated extensible reference service (1997)
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- Abstract
- Reports results of a project to develop guidelines, based on the development of a prototype system in the field of medicine, for producing computerized reference services capable of increasing the range and quality of responses to information needs. For instance, an automatic system that can be available 24 hours a day simultaneously to multiple enquirers over an intranet or the Internet. Genuine information requests from a variety of medical information settings were collected and analyzed to form a typology of needs, focusing particularly on qualitative aspects. The typology was mapped on to computerized techniques to form a system specification and developed into a prototype WWW system
