-
International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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- Date
- 25. 3.2003 13:22:23
-
Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
-
Swah, G.; Marsland, G.: Current trends in the use of the public library information centre (1994)
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- Abstract
- Asserts that UK public libraries are now busier than ever and are facing higher public expectations of the services on offer. Explores some of the possible reasons for this. Government initiatives including the Citizen's Charter, as well as fundamental changes in all areas of the education systems, are highlighted as being major contributions to the changes in usage. The introduction of the National Curriculum, the impact of open learning courses and reduced personal and instituional spending power within academic libraries have prompted both teachers and students to turn in increasing numbers to the public reference library. Discusses some of the implications for the management of theses services and outlines some possible strategies for the future
- Source
- Library management. 15(1994) no.6, S.20-22
-
Corrall, S.: Strategic planning for library and information services (1994)
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- COMPASS
- Information services / Management
Libraries / Management
- LCSH
- Information services / Planning
- Subject
- Information services / Planning
Information services / Management
Libraries / Management
-
Corrall, S.: Handbook of strategic planning for library and information services (1995)
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- COMPASS
- Information services / Management
Libraries / Management
- LCSH
- Information services / Planning
- Subject
- Information services / Planning
Information services / Management
Libraries / Management
-
Schulz, H.: Outsourcing : auch bei den Informationszentren der Industrie? (1994)
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- Source
- Cogito. 10(1994) H.6, S.21-22
- Theme
- Information Resources Management
-
Smet, E. de: Evaluation of a computerised community information system through transaction analysis and user survey (1995)
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- Abstract
- Reports on the results of a transaction analysis and user survey, evaluating a pilot system for computerized community information in a public library, based on the GDIS system (Gemeenschaps Informatie Documentair System). The non hierarchical and global approach to the integrated database proved to be useful for novice users. Out of many parameters only frequency of use correlates with retrieval success. The online questionnaire proved to be worthwhile although restricted in scope. The logbook transaction analysis yielded a rich amount of useful management information for the systems managers. The user survey yielded a rich set of data on which to perform statistical analyses according to social science practice, from which some interesting relations could be detected
- Date
- 23.10.1995 19:22:11
-
Johnson, P.: Selecting electronic resources : developing a local decision-making matrix (1996)
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- Abstract
- Selecting electronic resources requires both a policy statement to guide collection development and management and procedures to manage the process of selecting and handling these resources. Both policy and procedures must be crafted in response to local priorities, resources, limitations, and organizational structure. This paper examines issues that should be addressed when developing local procedures. Particular emphasis is given to preparing a mechanism to guide selection. One possible model - a decision-making matrix to guide selection between various media and modes of information delivery - is explored.
- Series
- Cataloging and classification quarterly; vol.22, nos.3/4
-
Innovationsforum 2003 : [Informationskompetenz] (2003)
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- Classification
- AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
- Date
- 22. 2.2008 17:36:03
- RSWK
- Bibliothekswesen / Informationsmittel / Informationsdienste / Internet / Bibliotheksarbeit / Management (ÖVK)
- RVK
- AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
- Subject
- Bibliothekswesen / Informationsmittel / Informationsdienste / Internet / Bibliotheksarbeit / Management (ÖVK)
-
Abell, A.; Oxbrow, N.: Competing with knowledge : the information professionals in the knowledge management age (2001)
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- Theme
- Information Resources Management
-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- Date
- 27.12.2015 18:22:38
-
Information management for information services - economic challenge for the '90s : Proceedings of a Workshop for Participants from Countries in Central and Eastern Europe and Developing Countries, Berlin, 13.-19. Oct. 1991 (1992)
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- Content
- Enthält folgende Beiträge: STROETMANN, K.: Information management for the 90's: a conceptual framework; RÜCKL, S.: Challenges in the information age; TUDOR-SILOVIC, N.: From information management to social intelligence; TEVELI, J.: Marketing and cooperation of a group of libraries; AMLINSKI, L. u. H. VOIGT: Information management in libraries - aspects and perspectives; AFRE, S.A.: Library cooperation in the Ashanti region of Ghana; AGAJA, J.A.: Regional cooperation for the improvement of information services; GRAUMANN, S.: Information services as a profit centre in a company of the service industry; FREYTAG, J.: Data privacy, freedom of information, free access to information; Goedegebuure, B.: FID - it's role, activities and objectives in international cooperation; SCHWUCHOW, W.: Fundamental questions of financing and pricing information services; LUX, C.: To charge or not to charge for library services; SMETáCEK, V.: Current issues of financing and pricing information services in CSFR
- Theme
- Information Resources Management
-
Corrall, S.: Strategic management of information services : a planning handbook (2000)
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- Abstract
- An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through to implementation and improvement. Examines the environment in which planning takes place, and financial management issues.Annotated references to management and information service literature.Includes further reading and index. Sheila Corrall is the University Librarian at the University of Reading. She has worked as an information specialist, manager and consultant in public, and national academic libraries. At the British Library, her roles included policy and planning support to top management and responsibility for a portfolio of revenue-earning services in science, technology, patents and business information.
- RSWK
- Bibliotheksorganisation / Strategisches Management (HBZ)
- Subject
- Bibliotheksorganisation / Strategisches Management (HBZ)
- Theme
- Information Resources Management
-
Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981)
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- Source
- Information processing and management. 17(1981) no.5, S.215-225
-
Schwabe, G.: ¬Die Rolle neuer Informations- und Kommunikationstechnologie für die Bürgerinformation (1996)
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- Source
- IM: Information Management. 11(1996) H.2, S. -
-
Layne, S.S.: Artists, art historians, and visual art information (1994)
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- Abstract
- Discusses how artists, particularly in the applied arts, and art historians, look for and use information. Emphasizes the need for visual as well as tecxtual information in art
- Source
- Reference librarian. 1994, no.47, S.22-36
-
Information for industry : twenty-one years of the Library Association Industrial Group (1991)
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- Abstract
- Papers include: management of corporate knowledge, the enforced reorganization of industrial libraries, networking and cooperation, fee-based information services, information systems for the end user, copyright, marketing public sector business information, the British Library business information services and the provision of business information in Scotland
-
Wilson, T.D.: Information behaviour : an interdisciplinary perspective (1997)
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- Abstract
- Reports on a recent review of the literature of 'information behaviour' as it is studied in a variety of disciplines, other than information science. As a result of the review, identifies areas of research interest to information science and proposes a general model information behaviour
- Source
- Information processing and management. 33(1997) no.4, S.551-572
-
"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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- Abstract
- Von der Suche über das Finden zum Wissen - Routine in wohl jeder Bibliothek. Die zielgerichtete Suche im Auftrag des Kunden bildet den roten Faden des vorliegenden Themenheftes, das ausgewählte Beiträge aus Theorie und Praxis beinhaltet. Die ersten beiden Abhandlungen setzen sich grundlegend mit dem Auskunftsdienst in Bibliotheken auseinander. Während Tom Becker (Münchner Stadtbibliothek Am Gasteig) eine Standortbestimmung der Face-to-Face-Interaktion im Auskunftsdienst vornimmt, setzt sich Ursula Georgy (Fachhochschule Köln) mit den Chancen auseinander, die der Auskunftsdienst als Bestandteil eines bibliotheksweiten Total-Quality- und Service-Quality-Ansatzes einnehmen kann. Einführend wird so verdeutlicht, dass Bibliotheken über eine hohe Informationskompetenz im Auskunftsdienst verfügen, diese aber sowohl als Serviceprodukt wie auch als Marketingobjekt ständiger Optimierung unterwerfen müssen. Im Weiteren werden Rahmenbedingungen für diese qualitativ hochwertige Dienstleistung näher betrachtet. Jutta Zimmermann (Stadtbibliothek Reutlingen) beschreibt theoretische Grundlagen und Entwicklungsschritte von Auskunftsdienstkonzepten und die praktischen Erfahrungen, die die Stadtbibliothek Reutlingen in der bisherigen Umsetzung gemacht hat. Das Auskunftsinterview als das zentrale Instrument zur Klärung des realen Informationsbedarfes des Kunden erläutert. Hermann Rösch (Fachhochschule Köln). Ziele, Verlauf, Methoden und Techniken des Auskunftsinterviews werden behandelt und ein besonderes Augenmerk gilt den Spezifika, die im digitalen Umfeld durch Auskunft per E-Mail, Webformular oder Chat bestehen. Katharina Schaal (starkewortarbeit Stuttgart) greift den Themenkomplex Stressbewältigung und Motivation im Auskunftsdienst auf und stellt - basierend auf Fallbeispielen aus dem Alltag - Handlungsanleitungen für ein gelassenes Agieren an der Infotheke vor. Vor allem digitale Ressourcen für den Auskunftsdienst stellt Frank Daniel (Stadtbibliothek Köln) in den Fokus seines Beitrags und beleuchtet die Wechselbeziehung eines sich ändernden Nutzerverhaltens mit einem komplexer und spezifischer werdenden Informationsmarkt bezogen auf den Auskunftsdienst von Bibliotheken. Qualitätsstandards im Auskunftsdienst von Bibliotheken bilden den abschließenden Themenkomplex. Ingeborg Simon (HdM Stuttgart) kommentiert und übersetzt die 'Guidelines for Behavioral Perfomances of Reference and Information Service Providers' der American Library Association und unterstreicht den Stellenwert solcher Guidelines als Instrument kontinuierlicher Qualitätsverbesserung. Der Artikel von Cornelia Vonhof (HdM Stuttgart) untersucht die Einführung von Auskunftsstandards als Change-Management-Prozess und beschreibt unter diesem Blickwinkel Möglichkeiten zum Umgang mit Widerständen, Erfolgsfaktoren in sowie Möglichkeiten der Stabilisierung von Veränderungsprozessen. Das praktische Beispiel einer qualitativen Untersuchung des Auskunftsdienstes liefert Carmen Barz (Münchner Stadtbibliothek Am Gasteig): Studierende begaben sich "inkognito" in eine Auskunftssituation, um Stärken und Schwächen dieser Dienstleistung in der Münchener Zentralbibliothek festzuhalten. In dem Artikel werden die Methode, die Ergebnisse der Studie und die daraus abgeleiteten Maßnahmen vorgestellt. Daran anknüpfend stellen Tom Becker und Hanne Riehm (beide Münchner Stadtbibliothek Am Gasteig) den Weg von eben dieser Evaluation hin zu der Definition eines Katalogs von Standards und dazugehörigen Verhaltensweisen unter aktiver Einbindung aller dortigen Mitarbeiter vor. Die erarbeiteten Qualitätsstandards und Verhaltensweisen werden anschließend aufgeführt. Die Stadtbücherei Stuttgart hinterfragt das vorhandene Servicelevel im Auskunftsdienst und entwickelt aufbauend auf vorhandenen Bausteinen eine systemweit einheitliche Auskunfts-Konzeption. Warum die stetig steigenden und sehr differenzierten Anforderungen seitens der Kunden durch klar formulierte Qualitätsstandards besser kanalisiert und bewältigt werden können, berichtet Katinka Emminger (Stadtbücherei Stuttgart).
- Classification
- AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
- Date
- 22. 2.2008 14:05:48
- RSWK
- Auskunftsstandards / Chance-Management-Prozess (ÖVK)
- RVK
- AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
- Subject
- Auskunftsstandards / Chance-Management-Prozess (ÖVK)
