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Source

Proceedings of the 15th National IASLIC Conference, Annamalainagar, Tamil Nadu, India, 26-29 December 1992. Ed. by A. Chatterjee et al

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Footnote

Rez. in: Online Information Review 26(2002) no.3, S.221 (Keary, M.); Library review 51(2002) nos.5/6, S.312-313 (R. O'Beirne)

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Date

2. 4.2000 18:01:22

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Source

Knowledge organization. 22(1995) no.1, S.18-22

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Abstract

Reference services have taken a central place in library and information services. They are also regarded as personalised services since in most cases a personal discussion takes place between a user and a reference librarian. Based on this, the librarian points to the sources that are considered to be most appropriate to meet the specific information need(s) of the user. Since the Web and digital libraries are meant for providing direct access to information sources and services without the intervention of human intermediaries, the pertinent question that appears is whether we need reference services in digital libraries, and, if so, how best to offer such services. Current digital libraries focus more on access to, and retrieval of, digital information, and hardly lay emphasis on the service aspects. This may have been caused by the narrower definitions of digital libraries formulated by digital library researchers. This paper looks at the current state of research in personalised information services in digital libraries. It first analyses some representative definitions of digital libraries in order to establish the need for personalised services. It then provides a brief overview of the various online reference and information services currently available on the Web. The paper also briefly reviews digital library research that specifically focuses on the personalisation of digital libraries and the provision of digital reference and information services. Finally, the paper proposes some new areas of research that may be undertaken to improve the provision of personalised information services in digital libraries.

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Content

Enthält die Kapitel: 1. Basic concepts of information retrieval systems, 2. Database technology, 3. Bibliographic formats, 4. Subject analysis and representation, 5. Automatic indexing and file organization, 6. Vocabulary control, 7. Abstracts and abstracting, 8. Searching and retrieval, 9. Users of information retrieval, 10. Evaluation of information retrieval systems, 11. Evaluation experiments, 12. Online information retrieval, 13. CD-ROM information retrieval, 14. Trends in CD-ROM and online information retrieval, 15. Multimedia information retrieval, 16. Hypertext and hypermedia systems, 17. Intelligent information retrieval, 18. Natural language processing and information retrieval, 19. Natural language interfaces, 20. Natural language text processing and retrieval systems, 21. Problems and prospects of natural language processing systems, 22. The Internet and information retrieval, 23. Trends in information retrieval.

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Abstract

The paper discusses the design, development and evaluation of a task-based digital library, the Digital Work Environment (DWE), for the academic community of higher education institutions (HEI) with Nanyang Technological University, Singapore, as a test case. Three different information organisation approaches (alphabetical, subject category and task-based) were used to organise the wide range of heterogeneous information resources that were interfaced to DWE. A user evaluation study using a series of task scenarios was carried out to gauge the effectiveness and usefulness of DWE and these information organisation approaches. The time taken by respondents to identify and access the relevant information resources for individual tasks was also measured. The findings show that the task-based approach took the least time in identifying information resources. Regression analysis of information resource location time with gender, age, computer experience and digital resource experience of the participants are also reported.

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Footnote

Chapters 5 through 9 discuss the basic facets of DL implementation and use. Chapter 5, entitled "Collection management," distinguishes collection management from collection development. The authors give source selection criteria, distilled from Clayton and Gorman. The text then discusses the characteristics of several digital sources, including CD-ROMs, electronic books, electronic journals, and databases, and elaborates an the distribution and pricing issues involved in each. However, the following chapter an digitization is quite disappointing; 1 feel that its discussion is shallow and short, and offers only a glimpse of the difficulties of this task. The chapter contains a listing of multimedia file formats, which is explained clearly, omitting technical jargon. However, it could be improved by including more details about each fonnat's optimal use. Chapter 7, "Information organization, " surveys several DLs and highlights their adaptation of traditional classification and cataloging techniques. The chapter continues with a brief introduction to metadata, by first defining it and then discussiog major standards: the Dublin Core, the Warwick Framework and EAD. A discussion of markup languages such as SGML, HTML, and XML rounds off the chapter. A more engaging chapter follows. Dealing with information access and user interfaces, it begins by examining information needs and the seeking process, with particular attention to the difficulties of translating search needs into an actual search query. Guidelines for user interface design are presented, distilled from recommendations from Shneiderman, Byrd, and Croft. Some research user interfaces are highlighted to hint at the future of information finding, and major features of browsing and searching interfaces are shown through case studies of a number of DLs. Chapter 9 gives a layman's introduction to the classic models of information retrieval, and is written to emphasize each model's usability and features; the mathematical foundations have entirely been dispensed with. Multimedia retrieval, Z39.50, and issues with OPAC integration are briefly sketched, but details an the approaches to these problems are omitted. A dissatisfying chapter an preservation begins the third part an deployed DLs, which itemizes several preservation projects but does not identify the key points of each project. This weakness is offset by two solid chapters an DL services and social, economic, and legal issues. Here, the writing style of the text is more effective in surveying the pertinent issues. Chowdhury and Chowdhury write, " The importance of [reference] services has grown over time with the introduction of new technologies and services in libraries" (p. 228), emphasizing the central role that reference services have in DLs, and go an to discuss both free and fee-based services, and those housed as part of libraries as well as commercial services. The chapter an social issues examines the digital divide and also gives examples of institutions working to undo the divide: "Blackwells is making all 600 of its journals freely available to institutions within the Russian Federation" (p. 252). Key points in cost-models of electronic publishing and intellectual property rights are also discussed. Chowdhury and Chowdhury mention that "there is no legal deposit law to force the creators of digital information to submit a copy of every work to one or more designated institutions" for preservation (p. 265).