Marsh, S.; Dibben, M.R.: ¬The role of trust in information science and technology (2002)
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- Abstract
- This chapter discusses the notion of trust as it relates to information science and technology, specifically user interfaces, autonomous agents, and information systems. We first present an in-depth discussion of the concept of trust in and of itself, moving an to applications and considerations of trust in relation to information technologies. We consider trust from a "soft" perspective-thus, although security concepts such as cryptography, virus protection, authentication, and so forth reinforce (or damage) the feelings of trust we may have in a system, they are not themselves constitutive of "trust." We discuss information technology from a human-centric viewpoint, where trust is a less well-structured but much more powerful phenomenon. With the proliferation of electronic commerce (e-commerce) and the World Wide Web (WWW, or Web), much has been made of the ability of individuals to explore the vast quantities of information available to them, to purchase goods (as diverse as vacations and cars) online, and to publish information an their personal Web sites.
