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  • × author_ss:"Schloman, B.F."
  • × theme_ss:"Informationsdienstleistungen"
  1. Schloman, B.F.: Managing reference services in an electronic environment (1993) 0.03 
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    Abstract
    The increasingly electronic environment in today's academic library is placing new demands on managing reference services. Staff are faced with selecting, implementing, and servicing a wide-range of services and resources. This necessitates learning the new and integrating it into the established. At the same time, users are becoming more varied. Not only is their demographic profile changing, but more users with interdisciplinary interests are seeking assistance. Reference librarians are also working to establish new interfaces with the increasing number of users who widh to access resources without coming into the library. This article addresses the management of reference services in a medium-sized research library to meet these needs. A model for planning reference services is presented along with a staff organizational structure to meet agreed upon objectives
  2. Kovacs, D.K.; Schloman, B.F.; McDaniel, J.A.: ¬A model for planning and providing reference services using Internet resources (1994) 0.03 
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    Abstract
    Despite the fact that Internet resources are similar in function and form to many print and electronic resources with which library users are familiar, users are often intimidated by this network medium in terms of what is available and how to gain access to it. Once obtained, the sheer quantity of information that can and is stored in electronic form confronts users with the need to filter and organize it for personal use. Librarians, based on their training and experience, are the most appropriate intermediaries to assist in connecting to and understanding these network resources. Discusses the development of practical strategies for mediation between Internet resources and potential users

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